Bethany Lindsey, a Lead Patient Services Representative in Eastman Dental's Pediatric Dentistry Department, won the coveted University of Rochester Medical Center Board Excellence Award.
Susan Holliday, URMC Board Chair led the Jan. 19 ceremony honoring six individuals, four teams, and three Robert Joynt Kindness Award winners for 2015. These annual Board Excellence Awards recognize the superlative care our support staff, clinicians, nurses, and physicians provide to their patients and colleagues every day.
“These award winners exemplify the ICARE values in everything that they do for our patients and co-workers. It is an honor to recognize them with this award and thank them for their inspirational examples,” remarked Holliday at the event.
Eastman Institute for Oral Health's Bethany Lindsey
Children and their parents who come to the Eastman Institute for Oral Health (EIOH) are welcomed by Bethany’s cheerful smile and ebullient efficiency. While Bethany is arriving the patient, she is multitasking: assessing the patient and parents’ concerns, their level of nervousness, and the patient’s possible challenges as she is obtaining necessary information and keeping the schedule moving. Among Bethany’s personal attributes are her ever-present smile, friendly communication skills, and the ability to put everyone at ease even in the face of stressful procedures.
The clinic typically receives 75 to 100 referrals each month from as far away as the Pennsylvania border. The children often have complex medical conditions or developmental issues in addition to rampant—that is, full mouth—tooth decay. Many cases must be corrected in surgery or under sedation.
Bethany established a closed-ended process for reaching out the families to set up appointments to minimize their trips to due to the distance they travel. She is instrumental in getting these children the dental care they need while supervising other EIOH service representatives. In addition, Bethany instituted a callback list to follow up on missed appointments so the children get the dental and oral health care they so desperately need. Marianne Frail, senior administrator at EIOH nominated Bethany for this award.