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Your Child's Hospital Stay

photoGolisano Children's Hospital is committed to providing exceptional and compassionate care to children and their families at every step during their hospital stay. Our goal is to work with you as a team, keep you involved and always be responsive to your child's health care needs.

There's no way around it: Bringing your child to the hospital is stressful for the whole family whether the trip is for an outpatient procedure or a hospital stay, a planned visit or an emergency. Parents often have as many questions as the children do. Many of these questions fall in the following areas. However, if you still have questions you can ask your child’s own doctor or nurse. Or you may call the Child Life Department at (585) 275-9878.

We are Here to Help You and Your Family Through A Hospital Stay
The Child Life Specialists at Golisano Children’s Hospital are available to help children and families prepare for and cope with the health care experience. We provide pre-admission tours and opportunities for play, self-expression and support. To contact a Child Life Specialist, please ask your nurse, or call the Child Life Office (585) 275-9878.

Our Pediatric Social Workers are an integral part of your child's health care team. Social workers are available to help your child and your family cope with stress, solve problems, make decisions and connect you to supportive hospital programs. Social work services are available throughout your child's hospital stay 24 hours a day, 7 days a week. Your nurse can assist you in reaching a social worker. Because continuity of care is important to you and us, we'll make every effort to have the same social worker support you throughout your child's care.

Our Librarian can point you to information resources to help you better understand your child's health conditions or diagnoses. The Library also offers a quiet space to relax as well as shelves full of recreational reading for children and teens. Visitors can browse through the daily newspaper or collection of magazines for children and adults. Public access computers, a printer/scanner/fax machine. and iPads are also available.

Our Pediatric Hospitalists may help care for your child. When your child is admitted to the hospital, your child's regular doctor asks the hospitalist to care for your child. The hospitalist develops the initial plan of care, discusses it with your child's doctor at the time of admission, and then is responsible for managing your child's care during the rest of the hospitalization.