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Visiting Hours and Policies

General Visitation Policy

  • Parents or legal guardians are welcome to visit 24 hours a day.
  • Parents or legal guardians may identify one or more support people who will be involved in their child's care to provide emotional support during the course of the hospitalization. A support person may, or may not, be a child's surrogate decision-maker. Support people will be provided an ID that permits 24/7 access to the patient's hospital unit.
  • Children, including siblings, less than 18 years of age cannot stay overnight but can accompany their parent to visit the patient between 8:00 a.m. and 8:00 p.m.
  • General visiting hours for family and friends are from 8:00 a.m. to 8:00 p.m.
  • Your child may have up to four visitors at a time, including parents, legal guardians, support people, family members or friends.
  • All visitors under the age of 18 must be with an adult. Children under the age of 12 are allowed on the unit with the permission of the charge nurse.
  • There may be a time when visiting hours are modified to meet your child's care needs.
  • Please be considerate of the rights of all of our patients and hospital staff by treating them with courtesy and respect. Also, please assist with the control of noise and the number of visitors in order to keep the unit comfortable for all.

An Ambassador will let your child's unit know you are visiting. For safety reasons, all support persons will need to obtain a photo identification badge upon entry to the hospital. All visitors will be given a day sticker to enter.

We also ask that you please follow these guidelines to help us provide the best possible care for your child:

  • Please do not visit a patient if you are not feeling well
  • Hand washing is the single most important factor in preventing infection, so please wash your hands when entering and leaving a patient's room
  • Latex balloons are not allowed due to potential allergic reactions
  • Some units have restrictions on flowers due to allergies

During cold and flu season, some visitor restrictions will be in place. Your child's nurse will notify you of any changes to visiting guidelines.

If you have any questions or concerns about the visitation policy, please contact your child's caregivers. You may also contact Patient and Family Relations at (585) 275-5418.

Pediatric Intensive Care Unit (PICU) and Pediatric Cardiac Care Center (PCCC) Visitation Policy

  • Parents or guardians may visit 24 hours a day.
  • Siblings are welcome to visit the PICU during regular visiting hours, as long as they don’t have colds, fever or other illnesses. Children under the age of 5 years old are permitted to visit only if they are siblings of the patient and their immunizations are up to date. Immunization records may be faxed to the unit (fax number: 585-273-1249) before they visit.
  • All visitors must stop at the reception desk before entering the unit. They will contact the patient's nurse to make sure there are no procedures occurring in the room.
  • Only four visitors are allowed to be in the child's room at one time.
  • Up to four visitors may wait in the PICU/PCCC family lounge. Visitors in excess of four will be asked to wait on the 1st floor. An exception is made on the day of cardiac surgery; all family members may wait together in the 6th floor family lounge on the day of surgery only.
  • We ask that every visitor wash their hands when entering and leaving the patient's room. Hand washing is the single most important factor to prevent the spread of infection.
  • More information about visiting the PICU

Neonatal Intensive Care Unit (NICU) Visitation Policy

To promote family-centered care of infants in the NICU, families have the opportunity to spend time with their babies under the established NICU Visitation Policy.

Parents

Parents are welcome in the NICU 24 hours a day. 

Grandparents

Grandparents are welcome to visit any time day or night except during medical rounds or during shift changes which take place between 6:45 a.m. and 7:45 a.m. and again between 6:45 p.m. and 7:30 p.m. Only parents, guardians or a health proxy are allowed during these times.

Siblings

Siblings must be supervised at all times. Brothers and sisters over the age of 3 are welcome to the unit and may visit between the hours of 11 a.m. and 6:45 p.m. and 7:45 p.m. and 9 p.m. They must be free from any signs of illness. Nurses will do a sibling health check. We understand that children can become restless. However, if a child becomes disruptive to our NICU environment, we may ask that you take your child out of the NICU. The sibling clubhouse and GCH lobby offer more activities for children than are available in the NICU. More information about sibling visits.

All Visitors

  • Please check in with the secretary daily before entering the NICU. To maintain a quiet environment for healing and growing and to protect privacy, please avoid talking or lingering in the hallways. The NICU family lounge and waiting area is available to you.
  • To protect your baby from infections, everyone must wash their hands and arms for 3-minutes before entering the NICU.
  • The NICU welcomes 2 visitors for each family (not on the "Family Support" list) each day. Visitors are welcome to visit with a parent/guardian present between the hours of 11 a.m. and 9 p.m.
  • You are welcome to have 4 people per family in the unit at a time. (Visitors must be over the age of 14.)
  • We would like to keep the NICU a quiet and restful place for all babies. Please switch your mobile device to silence or vibrate mode while in the NICU. A clear plastic bag will be provided to you to place your device in.
  • Food is allowed in the family lounge only. You are welcome to have covered drinks in your baby's room.
  • Sleeping arrangements can be made for one parent/guardian in the patient room. If choosing to sleep in the room, please expect interruptions due to the frequency of assessments and 24 hour care being given to your child. Please speak to your social worker or your nurse regarding all sleeping options available to you.
  • Visitors who have colds, coughs, vomiting, diarrhea, fever or other infections may not visit because this may be harmful to your baby. You should also know that the NICU visitation policy may be amended during seasonal flu epidemics or for concerns within the Rochester community that mat limit family and friend visiting.
  • The NICU team may need to ask family and visitors to leave briefly for some patient care or procedures.
  • Please remember that these guidelines are designed with you and your baby's safety and comfort in mind. If you have any questions or concerns, please feel free to speak with anyone from your baby's healthcare team.
  • Any exceptions to the NICU Visitation Policy will be approved by the NICU social workers or NICU nursing leadership.