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Golisano Children's Hospital / Quality / Patient & Family Experience / Expectations of Families and Staff


Expectations of Families and Staff

Thank You for Allowing Us to Care for Your Child

What You Can Expect of Us

  • We will always treat you and all members of your family with respect.
  • We will work together with you to give the best care possible for your child.
  • We will respect that you know your child best and want to be actively involved in his/her care.
  • We will let you know which doctor is in charge of your child's treatment team.
  • We welcome your ideas. When the treatment team comes to talk about the care necessary for your child, please share them.
  • We will try our best to answer your questions and help with your concerns. If the plan of care for your child is not clear, please let us know.
  • When you child is ready to go home, we will involve you in planning the care at home.

How You Can Help Us

  • We want to know your questions or concerns so that we can change the care plan, if needed.
  • Please tell us how to reach you, or someone you choose, when you are unable to be at the hospital.
  • To keep your child safe all the time, we ask you not to handle the medical equipment, and especially, not to turn off any equipment alarms. Please ask for help if an alarm is not answered quickly.
  • We are glad we can have you (or a caregiver you choose) sleep in your child's room overnight.
    • No one less than 18 years old stays in your child's room overnight.
    • You are up and appropriately dressed when the treatment team comes to see your child in the morning.
  • We expect you to treat each member of the health care team with respect, speak to them in an appropriate tone of voice, and not use disrespectful language. If you have concerns about any staff member, please discuss this with unit leadership.
  • There is to be no smoking, no violence, no public disturbance, and no visiting by anyone who is under the influence of drugs/alcohol. If we see these behaviors, we will notify the University of Rochester Department of Public Safety.