Policies & Insurances
We accept the following Insurances for Glasses and Contact Lenses.
||Blue Choice Option
Excellus BC/BS (Not Western NY)
|Child Health Plus
||Medicare (Post-Cataract Only)
We accept the following Insurances for Eye Exams.
||Blue Choice Option
||Blue Cross & Blue Shield of WNY
|Capital District Physician Health Plan
||Child Help Plus
|Emblem Health-Group, Inc.
||Excellus Blue Cross & Blue Shield
||Health Now New York, Inc.
|Lifetime Benefit Solutions
||Martin's Point (US Family Health Plan)
||Multi Plan / PHCS
|MVP Health Care
||New York State Medicaid
||The Empire Plan
||United Health Care
||Univera Health Care
||Vision Service Plan*
*Optometry services only.
Unless otherwise noted, all frames carry a minimum one-year manufacturer's warranty covering defects or damage caused by reasonable use.
Unless otherwise noted, all lenses carry a one year warranty covering defects or damage causes by reasonable use including scratches.
Depending on the type of coating, we warranty anti-reflective coatings for a period ranging from one to two years.
We warranty Transitions® coating for a period of one year from dispensing of your lenses.
If for any reason you cannot adapt (get comfortable with) to your new prescription we will re-make your lenses for up to 30 days from dispensing.
Doctor's Script Change
For some patients, especially those who have undergone complex medical or surgical treatment, vision may fluctuate. If your Flaum Eye Institute / Strong Vision doctor changes your prescription within 90 days of when your lenses were dispensed, we will re-make them with the new prescription.
If for any reason you decide to select another frame or cancel your order, we will refund the purchase price minus a 20% re-stocking fee.
Since lenses are a custom-manufactured item, we require a 50% deposit before we can procede with your order.
Prescription eyewear (including spectacles, contact lenses and sunglasses) and contact lens solution are considered medical and not subject to NYS sales tax. Non-prescription items and accessories, however, are taxable.