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Flaum Eye Institute / Strong Vision Optical / Policies & Insurances

Policies & Insurances

Store Policies

Frame Warranties

Unless otherwise noted, all frames carry a minimum one-year manufacturer's warranty covering defects or damage caused by reasonable use.

Lens Warranties

Unless otherwise noted, all lenses carry a one year warranty covering defects or damage causes by reasonable use including scratches.

Anti-reflective Coatings

Depending on the type of coating, we warranty anti-reflective coatings for a period ranging from one to two years.


We warranty Transitions® coating for a period of one year from dispensing of your lenses.


If for any reason you cannot adapt (get comfortable with) to your new prescription we will re-make your lenses for up to 30 days from dispensing.

Doctor's Script Change

For some patients, especially those who have undergone complex medical or surgical treatment, vision may fluctuate. If your Flaum Eye Institute / Strong Vision doctor changes your prescription within 90 days of when your lenses were dispensed, we will re-make them with the new prescription.

Frame Returns

If for any reason you decide to select another frame or cancel your order, we will refund the purchase price minus a 20% re-stocking fee.


Since lenses are a custom-manufactured item, we require a 50% deposit before we can procede with your order.

Sales Tax

Prescription eyewear (including spectacles, contact lenses and sunglasses) and contact lens solution are considered medical and not subject to NYS sales tax. Non-prescription items and accessories, however, are taxable.


Medical Services

Strong Vision and UR Medicine accept the following insurances for medical services (excluding elective procedures).

Medical Insurances Accepted
Aetna Blue Cross & Blue Shield of WNY Beech Street CIGNA
EmblemHealth-Group, Inc. The Empire Plan Excellus Blue Cross & Blue Shield EyeMed **
Fidelis Care Great West Healthcare HealthNow New York, Inc.  Health Republic
Independent Health MagnaCare Martin's Point (US Family Health Plan) Medicare
New York State Medicaid Meritain Health Monroe Plan/ Blue Choice Option Multi Plan/ PHCS
MVP Health Care POMCO Group TRICARE United Health Care
Univera Health Care VSP **    

** Optometry services only

Optical Services

We accept the following insurance plans' optical benefits applicable to frame, lens and contact lens purchases.

Optical Benefits Accepted
Aetna Excellus Blue Cross & Blue Shield Medicare* Monroe Plan/Blue Choice Option
MVP Health Care VSP EyeMed  

* Post-operative cataract patients only.