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Flaum Eye Institute / Strong Vision Optical / Policies & Insurances

Policies & Insurances


We accept the following Insurances for Glasses and Contact Lenses. 

Aetna Blue Choice Option

Excellus BC/BS (Not Western NY)

Child Health Plus
EyeMed  Medicare (Post-Cataract Only) MVP VSP 


We accept the following Insurances for Eye Exams. 

ADAP Plus Aetna Blue Choice Option Blue Cross & Blue Shield of WNY
Capital District Physician Health Plan CHAMPVA Child Help Plus CIGNA
Emblem Health-Group, Inc. Evercare Excellus Blue Cross & Blue Shield Eyemed*
Fidelis Care Health Now New York, Inc.  Humana MCI Independent Health
Lifetime Benefit Solutions Martin's Point (US Family Health Plan) Medicare Multi Plan / PHCS
MVP Health Care New York State Medicaid POMCO Group The Empire Plan
TRICARE United Health Care Univera Health Care Vision Service Plan*

*Optometry services only.

Store Policies

Frame Warranties

Unless otherwise noted, all frames carry a minimum one-year manufacturer's warranty covering defects or damage caused by reasonable use.

Lens Warranties

Unless otherwise noted, all lenses carry a one year warranty covering defects or damage causes by reasonable use including scratches.

Anti-reflective Coatings

Depending on the type of coating, we warranty anti-reflective coatings for a period ranging from one to two years.


We warranty Transitions® coating for a period of one year from dispensing of your lenses.


If for any reason you cannot adapt (get comfortable with) to your new prescription we will re-make your lenses for up to 30 days from dispensing.

Doctor's Script Change

For some patients, especially those who have undergone complex medical or surgical treatment, vision may fluctuate. If your Flaum Eye Institute / Strong Vision doctor changes your prescription within 90 days of when your lenses were dispensed, we will re-make them with the new prescription.

Frame Returns

If for any reason you decide to select another frame or cancel your order, we will refund the purchase price minus a 20% re-stocking fee.


Since lenses are a custom-manufactured item, we require a 50% deposit before we can procede with your order.

Sales Tax

Prescription eyewear (including spectacles, contact lenses and sunglasses) and contact lens solution are considered medical and not subject to NYS sales tax. Non-prescription items and accessories, however, are taxable.