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For Providers

Referrals for the Children's Health Home can be submitted through eRecord, faxed to (585)742-4228 or emailed to

A Health Home is a care management service model where all of an individual's providers communicate with one another so the patient's needs are addressed in a comprehensive manner. This is done primarily through a care manager. Health records are shared among providers so that services are not duplicated or neglected. Health Home services are provided through a network of organizations - providers, health plans and community-based organizations. When all the services are considered collectively they become a virtual Health Home.


The child can be enrolled at any time and must be covered under Medicaid or a Managed Medicaid Insurance Company (MCO) and

  • Have 1 single qualifying condition (HIV/AIDS, sickle cell disease, serious emotional disturbance or complex trauma); OR
    Have 2 or more chronic conditions (diabetes, asthma, obesity, etc.)
  • Have significant behavioral, medical or social risk factors (death, disability, inadequate housing, etc.)

If a child is in Foster Care, please include the name and contact information of the Department of Social Services caseworker who is currently working with the child.
We are not currently accepting children who are in a Waiver Program or have Early Intervention Services.

Please provide families with the Patient and Family Fact sheet to help them understand the program.

Referral Information & Forms