Office Information Phone Calls Routine, non-urgent medical questions: The nurse or dietician will return your call within one or two working days. Urgent medical problems: We will return your call the same day. Prescription/Medication Refills Please have your pharmacy call (585) 275-2647 (option #1), Monday through Friday from 8:30 a.m. to 3:00 p.m. Blood Work/Diagnostic Test Results Urgent and abnormal results: we will call you as soon as we have them. Normal results: a letter will be sent to the family. Medical Record and Insurance Updates Notify our office if you change to a different primary care or referring provider, or if you change your insurance coverage. To protect the privacy of your medical information, we may request an authorization form before disclosing your personal health information. Procedure Scheduling When your procedure is scheduled, you will receive preparation instructions, location, and the date of the procedure. Scheduling Urgent Appointments If your child is ill and needs to be seen urgently, your call will be given to a nurse to assess the situation.