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Office Information

Phone Calls

  • Routine, non-urgent medical questions: The nurse or dietician will return your call within one or two working days.
  • Urgent medical problems: We will return your call the same day.

Prescription/Medication Refills

  • Please have your pharmacy call (585) 275-2647 (option #1), Monday through Friday from 8:30 a.m. to 3:00 p.m.

Blood Work/Diagnostic Test Results

  • Urgent and abnormal results: we will call you as soon as we have them.
  • Normal results: a letter will be sent to the family.

Medical Record and Insurance Updates

  • Notify our office if you change to a different primary care or referring provider, or if you change your insurance coverage.
  • To protect the privacy of your medical information, we may request an authorization form before disclosing your personal health information.

Procedure Scheduling

  • When your procedure is scheduled, you will receive preparation instructions, location, and the date of the procedure.

Scheduling Urgent Appointments

  • If your child is ill and needs to be seen urgently, your call will be given to a nurse to assess the situation.