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Services & Amenities

Golisano Children's Hospital is like a small community, complete with a variety of on-site amenities to support you and your family.

Our goal is to ensure your time with us is as comfortable and convenient as possible. If there is anything you need at any time, you can always call (585) 275-7520.

Patient Services

Amenities

Comfortable Waiting Areas

  • Main lobby of Golisano Children's Hospital, which is located at the main entrance on Crittenden Blvd.
  • Ronald McDonald Family Room, located through the rear of the Golisano Children's Hospital lobby, provides cozy lounge seating
  • A child-friendly waiting room in the Mildred Levine Pediatric Surgical Suite on the 4th floor for families of surgical patients
  • A quiet family waiting room on the 6th floor for patients in the PICU and Pediatric Cardiac Care Center

Eating & Dining

A Diet Technician will visit each room daily to take meal orders and assist in selecting a meal delivery time. If your child is able to eat in his or her room, parents can also eat in the room. If your child is not able to eat or drink, the sight and smell of food can be upsetting.

We have several cafeteria locations:

  • Full-menu dining services are available daily in Cafe 601 near the RED elevators on the first floor of the hospital. Hours of operation are 6:30 a.m. to 8:00 p.m. and 1:30 a.m. to 3:30 a.m. You can purchase meal vouchers from Cafe 601 to be used for room service so that meals can be delivered to your child's room to eat with your child.
  • Wilmot Cafe, offering light breakfast and lunch items, located in the hallway leading to the Wilmot Cancer Institute
  • Ronald McDonald Family Room, located through the rear of the main lobby, offers free beverages and snacks throughout the day. Hours of operation are 9 a.m. to 9 p.m. daily. If your child cannot eat in the room, family members are also welcome to eat in the Ronald McDonald Family Room.
  • Finger Lakes Coffee Roasters has two locations on the first floor: one in the main lobby and one just down the hall from the Friends of Strong Family Waiting Room, near the Green Elevator.

For more information, please call (585) 275-7724.

Hotel and Lodging

Learn about Hotel and Lodging options.

House and Public Phones

Both house phones and pay phones are available at many locations throughout Golisano Children's Hospital and Strong Memorial Hospital.

Retail Shops

  • The Friends of Strong Gift Shop is located on the first floor off the main lobby just behind the information desk. Gifts, card, cut flowers, and baby items are among the selection. Online ordering is available through their site. Gifts & Flowers
  • The Barnes and Noble Bookstore at the School of Medicine and Dentistry is located in College Town on Mt. Hope Avenue. Barnes & Noble Bookstore

Pharmacy

Before going home, get your child's prescriptions filled at our Outpatient Pharmacy.

Babysitting

Free drop-in babysitting is offered at the Sibling Clubhouse on the 1st floor, through the rear of the lobby. Babysitting is available Monday through Friday (up to 3 hours per day) for siblings ages 18 months to 12 years.

Laundry & Showers

Visit the Ronald McDonald Family Room, located on the 1st floor, through the rear of the lobby. Stop in for access to the free laundry and shower facilities.

Library

The Mucci Family Resource Library, located in the 1st floor lobby, offers medical information and books for children and teens. Stop in and use our computer workstations and free printer/scanner/fax/copy services for your insurance and medical paperwork.

On-site Banking

  • Chase Manhattan Bank ATM on the first floor near the Finger Lakes Coffee Roasters - just to the north of the GREEN elevators (follow the green ceiling tags)
  • Chase Manhattan Bank ATM on the first floor near the SILVER elevators, on the Crittenden side of the hospital
  • Two Chase Manhattan Bank ATMs on the ground floor
  • Chase Manhattan Bank (Medical Center Branch) is located on the ground floor near the Medical Center post office.

On-site Post Office and Other Mailing Services

A full-service post office is located on the ground floor (G-5122) of Strong Memorial Hospital. Hours of operation are 9:30 a.m.-4 p.m. There are two stamp machines located in the post office.