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Our Facilities

Adult Emergency Department Pediatric Emergency Department Critical Care Bay 
Psychiatric ED Observation Unit Offsite-Facilities

Adult Emergency Department

Emergency Dept Night Image

URMC Emergency Department

  • New Emergency Department opened in 2001 including state-of-the-art Burn Trauma ICU and Pediatric Intensive Care/Pediatric Cardiac Care ICUs
  • 120 patient beds
  • Helicopter landing pad with direct elevator access to ED
  • EMS entrance with easy access to Critical Care Bay
  • Patient rooms located with direct access to central area for health care staff
  • Dedicated urgent care area sees minor injuries and quick treat-and-release patients
  • Dedicated areas for obstetrical and gynecologic treatment and evaluation

Pediatric Emergency Department


Pediatric Emergency Department

  • The Pediatric Emergency Department is located within the Department of Emergency Medicine
  • Staffed by both Emergency Medicine and Pediatric Emergency Medicine Fellowship trained attending's
  • Dedicated Peds-EM nurses provide specialized, high-quality pediatric emergency care
  • Shaped in a semi-circular design, enabling staff to visually monitor every room from a central work area
  • DVD/television is included in each room to help keep young patients occupied
  • Child-life specialists provide access to toys and books and dispense plenty of TLC to distract and entertain children while they are in our care

Critical Care Bay

Critical Care Bay

Critical Care Bay

  • The Critical Care Bay contains seven large treatment bays
  • The facility is commensurate with Strong Memorial Hospital's status as the Regional Trauma Center and is the only ACS Certified Level 1 Trauma Center in the Region
  • Staffed around the clock with a 2nd or 3rd year EM resident, 2-3 nurses, and a patient care tech
  • Each trauma bay is stocked with all major equipment necessary for a major trauma or medical emergency
  • Two of the trauma bays are equipped with overhead radiology
  • Two CT's and other radiology suites are readily accessible at the rear of the bay through a sliding door
  • Ample room in all bays to accommodate portable ultrasound, as well as ventilators and teams involved in major resuscitations.




  • Psychiatric emergencies are managed by medical clearance in the Emergency Department and definitive psychiatric care is delivered by the Department of Psychiatry in a dedicated Psychiatric Emergency Department (CPEP).

Observation Unit

  • The 24-bed Observation Unit is housed above the Emergency Department
  • Outstanding access to intermediate care of patients who are in-house for less than 24 hours


Highland Hospital


Highland is well known for its comprehensive orthopaedics services, women's services, nationally ranked geriatrics program, regional leading gastric bypass surgery center, extensive network of primary care physicians, newly renovated radiology department, medical/radiation oncology, cardiology, neurology, and much more.

Strong West

Strong West

Strong West opened its doors in 2013 on the former Lakeside Memorial Hospital campus on West Avenue. The facility's services have grown quickly, creating a hub of UR Medicine health providers, including care offered by the Ambulatory Surgery Center staff, Imaging, Labs, UR Medicine Heart and Vascular, Primary Care, Orthopaedics, and the Wilmot Cancer Institute.

Additionally, a talented team from Emergency Medicine helped create a first-of-its-kind, offsite Emergency Room, a new model of care in New York state. Providing emergency coverage for the area was the No. 1 priority of UR Medicine, to ensure patients once cared for at Lakeside had access to vital health care services within their local community.

FF Thompson

Thompson HospitalThompson Health is widely recognized as a provider of high-quality medical care. We are an award-winning, non-profit healthcare system that began as a small community hospital more than 100 years ago. Today we are the premier healthcare provider for more than 165,000 people in upstate New York’s Greater Finger Lakes area. We have more than 475 practitioners, 1,500 Associates and 400 community volunteers and offer a full range of healthcare services.