URMC / Flaum Eye Institute / Family Eyecare / Frequently Asked Questions Frequently Asked Questions Q. Do I need to re-schedule an appointment that I have already made? A. No. Our staff is converting all appointments scheduled through Family Eye Care into the the Flaum Eye Institute / UR Medicine system. At the time of check-in, you may be asked to verify some simple demographic information. You are welcome to call the Empire Road office to verify your appointmnet. Q. How do I contact the office? A.You may still call 585.671.0860. Calls about scheduling issues can also be directed to our main campus number at 585-273-3937. Q. What will happen to my medical record? A. Your current medical record will remain the property of Family Eye Care until October 15, 2018 when it will belong to the University of Rochester Flaum Eye Institute. Q.Is my medical information secure? A. UR Medicine maintains the highest level of medical record security in accordance with the Health Information Patient Privacy Act (HIPPA). Q. Will billing change? A. Billing should remain consistent with what you are presently used to. If your current medical plan requires certain deductibles to be met before co-insurance kicks in, you will be balance billed just as in the past. However, your bill will come from UR Medicine instead of Visionary Eye Associates. Billing Questions can be directed to 585-273-3937. Q. Will fees change? A. In general, co-pays and non-insurance covered fees will remain the same. Certain charges, such as contact lens fitting fees may be adjusted so that they are consistent across all of our locations. Q. If I was referred to a specialty provider outside of Family Eye Care, may I continue to see them and still see Dr. Farugia? A. Of course. Our intent is not to come between you and your current doctors. For new specialty referrals, you will be referred to a UR Medicine Flaum Eye Institute provider - many of them may see you at the Empire Boulevard office. Our specialists are among the most highly trained in the region and several of them have been selected to Best Doctors in America. If you are referred, rest assured, you are in expert hands that have the trust and confidence of Dr. Farugia. Q. Do you accept my insurance? A. We accept most insurance plans which means you will be covered in all of our offices. Since we pre-verify all patients prior to their appointments with us, we may call you ahead of your visit if it appears that a gap exists. Dr. Farugia will continue to accept VSP third-party vision benefits for exams and optical purchases. Q. Are there changes to the optical shop? A. There will be few changes to our optical department. All warranties on frame and lenses remain in force.