Skip to main content

Coronavirus (COVID-19): Visitor Restrictions, Resources, and Updates

Explore URMC

Noyes Health / Visitor Restrictions

Noyes Health COVID-19 Service Updates

Our primary goal at UR Medicine is to provide the best quality of care in an environment that is safe for everyone. To protect our patients, their loved ones and staff, we must manage their exposure to any illnesses that are easily spread.

Zero Visitation at UR Medicine Hospitals

UR Medicine hospitals have implemented a zero-visitation policy to further our efforts to protect patients and staff from the spread of COVID-19. This policy will be in place with very limited exceptions, such as end-of-life scenarios.

Exception for Pediatric and Obstetric Patients

One support person for pediatric and obstetric patients is permitted. For obstetric patients, the support person may be present during labor and throughout the post-partum period until discharge.

Once the support person arrives on the unit, they will be screened for symptoms, including temperature. Those with symptoms will be asked to leave the hospital. These screening measures will be completed twice daily throughout the hospitalization.

The support person MUST remain with the patient continually and cannot leave the patient’s room without the patient at any time. Please note, there will be NO exceptions – this includes leaving to smoke or get food. If someone smokes, it is recommended to bring nicotine replacement with them.

Rest assured, staff are working with each family to stay in touch via FaceTime, Skype, phone, and email.

Masking Requirements

As the number of COVID-19 cases increases in our community and region, UR Medicine, in collaboration with Rochester Regional Health, has implemented "universal masking" to help slow the spread of the virus. Learn more about the masking requirements.

Visitation Exceptions

Exceptions to the visitation policy may include end-of-life care or in situations in which the patient has behavioral or diminished mental capacity issues.

Resumption of Outpatient Surgery

Due to the low incidence of COVID-19 cases in the region, beginning April 30, Noyes Health will resume outpatient surgical services at the Ambulatory Surgery Center in Geneseo, and elective surgery at Saunders Surgical Center at Noyes Memorial Hospital in Dansville. Safety measures implemented since the onset of the COVID-19 pandemic will remain in place, including universal masking, temperature screenings and visitor restrictions.

All patients undergoing elective surgeries and/or non-urgent procedures in New York state are required to be tested for COVID-19. The New York State Department of Health has provided specific guidance on patient selection (see below); highlights are as follows:

  • All patients who will undergo moderate or deep sedation, and/or require an anesthesiologist for their elective surgery or non-urgent procedure must be tested no more than 72 hours before the surgery and/or procedure.
  • Minor procedures and surgeries performed with minimal sedation DO NOT require pre-procedure testing.


Noyes Health Practices

In general, patients of Noyes Primary Care, Creekside Family Medicine, Genesee Regional Orthopedics and Noyes Pain Management continue to be seen in person.  Video conference and telephonic visits may be an option, depending on the situation. 

In all cases, patient office visits will be staggered to allow for extra cleaning between appointments and for physical distancing in waiting areas. 

Noyes Mental Health and Wellness will continue to accept walk-in crisis visits at this time, but individuals needing help should, whenever possible, call (585)335-4316 before coming to the office.  Beginning Thursday March 19th, all scheduled appointments, with the exception of injections, will be conducted via telephone or internet.  Clients will be contacted by their provider prior to their next scheduled appointment. Clients are asked not to come to the clinic unless scheduled for an injection.  If you have any questions, please contact the clinic at (585)335-4316. 

At Noyes Urgent Care and After Hours, patients will be limited to 1 caregiver with them in the room and in the waiting area, when necessary.  All others are asked to remain outside the building.

At Noyes Kidney Disease and Dialysis only patients will be allowed to enter the building for treatment.  No additional visitors allowed until further notice.

Noyes Physical Therapy and Sports Performance will be evaluating clients on a case-to-case basis.  Clients with conditions that necessitate more immediate care, including recent post-surgical patients, will be treated based on acuity.  Some client appointments will be via videoconference, and clients will be instructed on self-care.  Clients should call (585)335-4239 for additional information.

The Spice Box Gift Shop on the ground floor of Nicholas H. Noyes Memorial Hospital in Dansville will be closed until further notice.  The cafeteria on the lower level will remain open.

Noyes' County Health Department Partners