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Coronavirus (COVID-19): Visitor Restrictions, Resources, and Updates

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Noyes Health / Visitor Restrictions

Noyes Health COVID-19 Service Updates

Beginning Thursday, November 5, 2020, UR Medicine | Noyes Health once again will allow inpatients to have visitors at Noyes Memorial Hospital in Dansville, with significant limitations.

Noyes, along with all UR Medicine affiliate hospitals, will allow visitation in compliance with New York State’s Department of Health guidelines.  These guidelines are meant to keep patients, visitors and staff as safe as possible.

Please know that if you have traveled outside New York State in the past 14 days, you must present documentation of a negative COVID test before you are able to enter to visit.

Limitations will be as follows:

  • Visitors, 18 years of age and older only, will enter Noyes Memorial Hospital through the doors on the south side of the building, next to the Saunders Surgical Center.
  • Visiting hours will be 2:00 p.m. and 6:00 p.m. every day, and are subject to change. 
  • Each inpatient is allowed one visitor per day during these hours, who must stay in the patient room throughout the visit.  Once the visitor leaves, he or she will not be allowed to re-enter the building that day.
  • Exceptions will be made for patients at end of life, or for those patients who are unable to communicate on their own due to cognitive or other disability.

Upon entry into the hospital, visitors will be given a mask which will be worn throughout the visit, instructed on how to wear it properly, and educated on hand cleaning.  They will be screened at the door for COVID exposure, travel, and symptoms.

Noyes staff also will ask visitors to provide identification and contact information, and will be given additional information prior to heading to the patient’s room.  Staff will enforce masking, as well as distancing in the elevator and hallways.

Visitation directives for obstetric patients will remain the same:  1 visitor or support person who will remain with the patient throughout labor, delivery and post-partum.

No visitors will be allowed in the Emergency Department, in the Ambulatory Surgery areas, or for patients who are COVID-positive or awaiting COVID test results.

Masking Requirements

UR Medicine and its affiliates, in collaboration with Rochester Regional Health, have implemented "universal masking" to help slow the spread of the COVID-19 virus. Learn more about the masking requirements.

Testing & Pricing

Because insurance coverages can change suddenly, we urge all patients to check with their insurer to determine your price cost sharing for COVID testing. Learn more about COVID-19 related testing costs.

Resumption of Outpatient Surgery

Noyes Health has resumed outpatient surgical services at the Ambulatory Surgery Center in Geneseo, and elective surgery at Saunders Surgical Center at Noyes Memorial Hospital in Dansville. Safety measures implemented since the onset of the COVID-19 pandemic will remain in place, including universal masking, temperature screenings and visitor restrictions.

All patients undergoing elective surgeries and/or non-urgent procedures in New York state are required to be tested for COVID-19. The New York State Department of Health has provided specific guidance on patient selection (see below); highlights are as follows:

  • All patients who will undergo moderate or deep sedation, and/or require an anesthesiologist for their elective surgery or non-urgent procedure must be tested no more than 72 hours before the surgery and/or procedure.
  • Minor procedures and surgeries performed with minimal sedation DO NOT require pre-procedure testing.

Noyes Health Practices

Noyes Primary Care, Creekside Family Medicine, Genesee Regional Orthopedics, Noyes Physical Therapy and Sports Performance, and Noyes Pain Management have resumed in-office appointment schedules at this time.  Video conference and telephonic visits may be an option, depending on the situation. 

In all cases, patient office visits will be staggered to allow for extra cleaning between appointments and for physical distancing in waiting areas. 

Noyes Mental Health and Wellness will continue to accept walk-in crisis visits at this time, but individuals needing help should, whenever possible, call (585)335-4316 before coming to the office.  Clients with scheduled appointments, with the exception of injections, may choose to come in to the office or meet with their therapist via teleconference or by phone.  If you have any questions, please contact the clinic at (585)335-4316. 

At Noyes Urgent Care - Geneseo and Noyes After Hours in Dansville, only patients will be allowed in the office.  All others are asked to remain outside the building. 

At Noyes Kidney Disease and Dialysis only patients will be allowed to enter the building for treatment.  No additional visitors allowed until further notice.

The Spice Box Gift Shop on the ground floor of Nicholas H. Noyes Memorial Hospital in Dansville and Noyes Cafeteria on the lower level are open to employees only.

Noyes' County Health Department Partners