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Coronavirus (COVID-19): Visitor Restrictions, Resources, and Updates

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Noyes Health / Visitor Restrictions

Noyes Health COVID-19 Service Updates

Beginning Thursday, June 25, UR Medicine | Noyes Health once again will allow inpatients to have visitors at Noyes Memorial Hospital in Dansville, with significant limitations.

Noyes, along with all UR Medicine affiliate hospitals, will allow visitation in compliance with New York State’s Department of Health guidelines.  These guidelines are meant to keep patients, visitors and staff as safe as possible.

“Due to the threat of potential COVID infection, it was necessary for us to restrict visitors to our buildings and to our patients.  It’s been difficult for everyone,” says Amy Pollard, Noyes Health’s President and CEO.  “We are happy for our patients now to be able to see and spend time with a loved one, and hope that by following these guidelines, we will continue to be able to do so.” 

Limitations will be as follows:

  • Visitors, 18 years of age and older only, will enter Noyes Memorial Hospital through the doors on the south side of the building, next to the Saunders Surgical Center.
  • Visiting hours will be 2:00 p.m. and 6:00 p.m. every day, and are subject to change. 
  • Each inpatient is allowed one visitor per day during these hours, who must stay in the patient room throughout the visit.  Once the visitor leaves, he or she will not be allowed to re-enter the building that day.
  • Exceptions will be made for patients at end of life, or for those patients who are unable to communicate on their own due to cognitive or other disability.

Upon entry into the hospital, visitors will be given a mask to be worn throughout the visit, instructed on how to wear it properly, and educated on hand cleaning.  They will be screened at the door for COVID exposure and symptoms.  Noyes staff also will ask visitors to provide identification and contact information, and will be given a Visitor Badge prior to heading to the patient’s room.

Staff will enforce masking, as well as distancing in the elevator and hallways.

Visitation directives for obstetric patients will continue to be just one support person per patient during the length of the stay; however, that person will be able to leave the hospital and return during the stay.

No visitors will be allowed in the Emergency Department, in the Ambulatory Surgery areas, or for patients who are COVID-positive or suspected to be COVID positive.

“We ask for cooperation and patience as we implement the new procedures,” says Pollard. “We know how important it is for our patients to have the company and support of loved ones while they’re here.”

Exception for Pediatric and Obstetric Patients

One support person for pediatric and obstetric patients is permitted. For obstetric patients, the support person may be present during labor and throughout the post-partum period until discharge.

Once the support person arrives on the unit, they will be screened for symptoms, including temperature. Those with symptoms will be asked to leave the hospital. These screening measures will be completed twice daily throughout the hospitalization.

Masking Requirements

UR Medicine, in collaboration with Rochester Regional Health, has implemented "universal masking" to help slow the spread of the COVID-19 virus. Learn more about the masking requirements.

Resumption of Outpatient Surgery

Due to the low incidence of COVID-19 cases in the region, beginning April 30, Noyes Health will resume outpatient surgical services at the Ambulatory Surgery Center in Geneseo, and elective surgery at Saunders Surgical Center at Noyes Memorial Hospital in Dansville. Safety measures implemented since the onset of the COVID-19 pandemic will remain in place, including universal masking, temperature screenings and visitor restrictions.

All patients undergoing elective surgeries and/or non-urgent procedures in New York state are required to be tested for COVID-19. The New York State Department of Health has provided specific guidance on patient selection (see below); highlights are as follows:

  • All patients who will undergo moderate or deep sedation, and/or require an anesthesiologist for their elective surgery or non-urgent procedure must be tested no more than 72 hours before the surgery and/or procedure.
  • Minor procedures and surgeries performed with minimal sedation DO NOT require pre-procedure testing.

Noyes Health Practices

In general, patients of Noyes Primary Care, Creekside Family Medicine, Genesee Regional Orthopedics, Noyes Physical Therapy and Sports Performance, and Noyes Pain Management have resumed in-office appointment schedules at this time.  Video conference and telephonic visits may be an option, depending on the situation. 

In all cases, patient office visits will be staggered to allow for extra cleaning between appointments and for physical distancing in waiting areas. 

Noyes Mental Health and Wellness will continue to accept walk-in crisis visits at this time, but individuals needing help should, whenever possible, call (585)335-4316 before coming to the office.  Clients with scheduled appointments, with the exception of injections, may choose to come in to the office or meet with their therapist via teleconference or by phone.  If you have any questions, please contact the clinic at (585)335-4316. 

At Noyes Urgent Care - Geneseo only patients will be allowed in the office.  All others are asked to remain outside the building.  Noyes After Hours in Dansville is closed until further notice.

At Noyes Kidney Disease and Dialysis only patients will be allowed to enter the building for treatment.  No additional visitors allowed until further notice.

The Spice Box Gift Shop on the ground floor of Nicholas H. Noyes Memorial Hospital in Dansville will be closed until further notice.  The cafeteria on the lower level is open to employees only.

Noyes' County Health Department Partners