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Coronavirus (COVID-19): Visitor Restrictions, Resources, and Updates

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Noyes Health / Visitor Restrictions

Current Visitor Restrictions at Noyes Memorial Hospital

Cartoon girl blowing her noseIn keeping with guidelines issued by state and regional health departments,  Noyes Health has implemented a zero-visitation policy to expand efforts to protect our patients and staff from the spread of COVID-19. 

As of today until at least March 29, all in-person visits are no longer permitted with these exceptions:

Exceptions may include end-of-life care or in situations in which the patient has behavioral or diminished mental capacity issues.

Along with the limitation on inpatient visits, Noyes Health requests a maximum of one caregiver, only when needed, for patients who have appointments at outpatient facilities.

Please help us protect our patients against novel coronavirus and influenza.

Noyes Health Outpatient Services Updates

In general, patients of Noyes physician practices including Noyes Primary Care, Creekside Family Medicine, Genesee Regional Orthopedics and Noyes Pain Management continue to be seen in person, in the office for illness and acute healthcare issues.  Patients may be asked to postpone check-ups or well visits, and some follow-up appointments will be handled by phone rather than an in-person visit.  Please call your provider if you have questions.

Noyes Mental Health and Wellness will continue to accept walk-in crisis visits at this time, but individuals needing help should, whenever possible, call (585)335-4316 before coming to the office.  Beginning Thursday March 19th, all scheduled appointments, with the exception of injections, will be conducted via telephone or internet.  Clients will be contacted by their provider prior to their next scheduled appointment. Clients are asked not to come to the clinic unless scheduled for an injection.  If you have any questions, please contact the clinic at (585)335-4316. 

At Noyes Urgent Care and After Hours, patients will be limited to 1 caregiver with them in the room and in the waiting area, when necessary.  All others are asked to remain outside the building.

At Noyes Kidney Disease and Dialysis only patients will be allowed to enter the building for treatment.  No additional visitors allowed until further notice.

Noyes Physical Therapy and Sports Performance will be evaluating clients on a case-to-case basis.  Clients with conditions that necessitate more immediate care, including recent post-surgical patients, will be treated based on acuity.  Some client appointments will be rescheduled, and clients will be instructed on self-care.  Clients should call (585)335-4239 for additional information.

The Spice Box Gift Shop on the ground floor of Nicholas H. Noyes Memorial Hospital in Dansville will be closed until further notice.  The cafeteria on the lower level will remain open.

Noyes' County Health Department Partners

Guidelines for Labor and Delivery Visitation

Our primary goal at Noyes Health is to provide the very best quality of care in an environment that is safe for everyone. To protect our patients, their loved ones, and our caregivers, we must manage their exposure to any illnesses that are easily spread.

Given the extreme public health risks surrounding COVID-19, and in accordance with the Livingston County Department of Public Health, we have taken the difficult and unprecedented action of eliminating most hospital visitors to prevent potential spread of this virus, until further notice.

We greatly understand the desire to be with loved ones—particularly new moms and infants—and the therapeutic benefits a loved one’s presence brings during delivery. Therefore we will be permitting one support person for every patient in labor

Please carefully read the detailed guidelines below so that we may help ensure the safety of our patients, their family members, and our dedicated staff.  If any support person does not strictly follow these safety precautions, we will have no choice but to have them removed from the hospital premises.

Effective Immediately for Patients in Labor:

  • One support person is permitted to be present during your labor, and throughout the post-partum period until discharge.
  • Once the support person arrives on the unit, they will be screened for symptoms, including temperature. Those with symptoms will be asked to leave the hospital. These screening measures will be completed twice daily throughout the hospitalization.
  • The support person MUST remain with their patient continually and cannot leave the patient’s room.
  • Please note, there will be NO exceptions – this includes leaving to smoke.
  • Please bring all items you will need for your stay, this includes essential medications or nicotine patches.
  • Personal technology needed to communicate with family and friends during this happy time, including chargers.
  • All items you will need for baby including car seat.
  • Any snacks or special foods or drinks you may need for your stay.
  • Any other item you may deem essential to meet your daily needs.