Current Visitor Restrictions Updated Monday February 15th

As COVID-19 cases have declined across the state, Highland Hospital is now in a position to resume limited visitation for hospitalized patients and the ability for people having appointments in the hospital to bring a support person with them. Individuals who have traveled outside New York and its five contiguous states (Connecticut, Massachusetts, New Jersey, Pennsylvania and Vermont) for more than 24 hours are restricted from hospital visitation for 14 days from arriving in NY even if negative testing, proof of recovery, or proof of vaccination.

Visitors will not be allowed for COVID-19 positive or quarantined patients. In addition, visitors and support persons will not be allowed in the Emergency Room. Obstetrics patients will be allowed one support person, but no visitors. This is to keep everyone as safe as possible.

Please note that visitation may not be allowed on some units and visitation policies may change at any time .

  • A support person may be designated for some hospital patients as determined by the medical care team
  • Support persons are often appropriate for patients at the end of life, with cognitive impairment such as dementia or delirium, or with intellectual and/or developmental disabilities
  • Two support persons may be designated per hospital stay with no changes and no exceptions, with only one at a time in the hospital
  • Support persons must remain with the patient at all times, except to use public restrooms
  • Visitation hours:  12 – 8 pm
  • The patient may designate two (2) people who can be their visitor; no other persons will be allowed to visit
  • Visitors may stay up to 4 hours; only one visitor per day is allowed
  • Visitors must:
    • Be at least 18 years old ; over 70 years olds are not encouraged to visit
    • Bring identification with them
    • Enter the hospital through the main lobby 
    • Be screened in the lobby and temperature taken 
    • Wear a surgical mask at all times
    • Go directly to the patient’s room once screened
    • Use public restrooms, not the restroom in the patient's room
  • The Gift Shop and Coffee Shop are both open to visitors; food purchased in either location may not be consumed inside the hospital
  • Patients may designate one support person during labor, delivery, and postpartum period, including medical post-partum re-admissions
  • A doula is considered part of the care team, and may be present in addition to one designated support person
  • Please park in the ramp garage next to the hospital
  • Support persons will be screened in the lobby and temperature taken 
  • Support persons must wear a surgical mask at all times
  • Support persons must stay in the hospital during the patient's stay
  • Support persons may leave the room, masked, to purchase food and beverage in the cafeteria, coffee shop, gift shop, or vending machines and then return directly to the patient room
  • Two parent/guardians may be designated and stay with the patient from 8 a.m. to 8 p.m., but only one designated parent/guardian is permitted to spend the night
  • Support persons may leave the room, masked, to purchase food and beverage in the cafeteria, coffee shop, gift shop, or vending machines and then return directly to the patient room
  • Highland recognizes the need for compassionate visitation for patients whose death is imminent (within 72 hours) as indicated by the attending physician
  • Typically, end-of-life patients are permitted two support persons (with only one present with the patient at a time) with no restriction on when they come or how long they stay
  • For imminent patients (within 72 hours as determined by an attending physician), additional, brief, one-time compassionate visits by first-degree relative may be allowed
  • Visitors for compassionate end-of-life visits must pass usual screening except for travel quarantine
  • Each patient may arrive with one support person 
  • Please park in the ramp garage next to the hospital
  • Patient and support person will enter the hospital through the main lobby
  • Support person must be at least 18 years old
  • Patient and support person will be screened in the lobby and temperature taken
  • Patient and support person must wear a surgical mask at all times
  • Support person will be allowed to accompany the patient during the pre-surgical process and then must leave the premises once the patient goes into surgery
  • Support person will be notified when surgery is complete and where and when to meet patient for discharge
  • If patient is admitted to the hospital support person will follow in-patient visitation procedure
  • No visitors are allowed in the Emergency Room
  • The only exception is for patients for whom a support person is deemed essential to care due to intellectual and/or developmental disabilities, cognitive impairments including dementia, and any patients facing imminent end of life
  • Each patient may arrive with one support person
  • Please park in the North Lot (corner of Mt. Vernon and Rockingham)
  • Patient and support person will enter the hospital through the North Entrance
  • Support person must be at least 18 years old
  • Patient and support person will be screened at the entrance and temperature taken
  • Patient and support person must wear a surgical mask at all times
  • Patient and support person will be directed to the Highland Procedure Center waiting room
  • Support person may wait in the designated waiting area
  • If the patient is admitted to the hospital after the procedure, then the support person may accompany the patient per the guidelines on support persons
  • Each patient may arrive with one support person 
  • Please park in the ramp garage next to the hospital
  • Patient and support person will enter the hospital through the main lobby
  • Support person must be at least 18 years old
  • Patient and support person will be screened in the lobby and temperature taken
  • Patient and support person must wear a surgical mask at all times
  • Patient will be directed to their appointment
  • Support person will wait in the main lobby
  • Support person will be notified when appointment is complete and where and when to meet patient 
  • Please call our office if you feel you need to be accompanied by a support person.
  • Please park in the North Lot (corner of Mt. Vernon and Rockingham)
  • Patient and support person will enter the hospital through the North Entrance
  • Support person must be at least 18 years old
  • Patient and support person will be screened in the lobby and temperature taken
  • Patient and support person must wear a surgical mask at all times
  • Patient will be directed to the Radiation Oncology waiting room; if insufficient room, then patient and support person will be asked to wait in the lobby in front of the Gray elevators on the 1st floor; support person will wait there until patient’s treatment is complete
  • Support person will be notified when treatment is complete and where and when to meet patient
     

Masking Requirements

Surgical masks are required to be worn throughout your stay in the hospital. This is for your safety, the safety of our staff, and the safety of others. Learn more about the masking requirements.

Visitor Access

Until further notice, visitors must use the following entrance at Highland Hospital:

  • Main Lobby entrance (open 12:00 pm to 8:00 pm)
  • North Lot entrance (open 6:00 am to 4:00 pm)

Parking

Parking is available in the ramp garage and the North Lot.

Bringing in Items for a Patient

We allow our patients to receive personal items from home.  Food is not allowed to be brought into the hospital, but you may bring your loved ones items such as clothing, reading materials, pictures, etc. 

We ask that you please do the following when you drop off items.

  • Items are to be brought to the Main Lobby of Highland Hospital. The lobby is open open 8:00 am to 8:00 pm
  • Items are to be placed in a bag and labeled appropriately:
    • Patient Name
    • Patient Room #
    • Name of person dropping off items
    • Contact information (phone) of the person dropping off the items

Please note that Highland Hospital does not assume responsibility for any patient belongings that are kept in patient’s rooms.