Given the high transmissibility of COVID-19, cloth masks are not permitted in UR Medicine hospitals, on- and off-site ambulatory clinics, clinical labs, and clinical research areas.
To keep everyone safe, medical masks must be worn and will be provided upon request.
Current Visitor Restrictions
Visitation for Patients Admitted to the Hospital
Please Note: The COVID-19 pandemic is ever-changing. Policies may change without notice to keep everyone safe and minimize risk of spreading the virus. Individual units or locations may have additional restrictions in addition to these general guidelines. Please call ahead to confirm if additional restrictions are in effect.
One visitor is permitted at a time for each hospitalized patient.
- Each patient may designate four visitors.
- A patient may have four visitors each day, but only one at a time.
- All visitors must be 18 years of age or older and able to remain appropriately masked while visiting.
Visiting Hours
- Visiting hours are between 8 a.m. and 8 p.m.
Exceptions
- Patients with COVID: Visitation is not permitted for COVID-positive patients unless they meet other criteria (e.g., end-of-life).
- OB Patients: During labor, one support person, one visitor and one doula are permitted to be present during labor. After delivery, one support person and one doula will be allowed to stay around the clock, and one visitor can stay during regular visiting hours. Multiple visitors are allowed during normal visiting hours, but only one at a time.
- Special Care Nursery: Two individuals may be designated as support persons and both may stay with the patient from 8 a.m. to 8 p.m., but only one designated individual is permitted to spend the night. One visitor is allowed, following general hospital visitation guidelines.
- End-of-life Patients: Two individuals may visit at the same time.
- Emergency Room:
- Patients in a room in the Emergency Room:
- Each patient may designate two visitors per Emergency Room stay
- A patient may have two visitors each day, but only one at a time.
- Visiting hours are 24/7.
- Patients in a hallway/chair in the Emergency Room:
- No visitors are allowed due to space restrictions.
- Patients in the Emergency Observation Unit:
- Each patient may designate two visitors per Emergency Room stay.
- A patient may have two visitors each day, but only one at a time.
- Visiting hours are 8am – 8pm.
- Intensive Care Unit (ICU): Visitors are not allowed for patients in the ICU. Two support persons per day will be allowed to visit the patient for the duration of the ICU stay.
Guidelines for Patients Having Surgery
- One visitor may accompany the patient through the pre-surgical process, but must leave the premises once the patient goes into surgery.
- If the patient is admitted after surgery, the visitation and exception guidelines will be followed.
Highland Procedures Center, Radiology, Cardiology & Vascular and Radiation Oncology
- Each patient may have one support person.
- Support person may wait in the sitting area by the appointment.
When You Visit in the Hospital: Guidelines to Follow
- A hospital-issued mask (we will provide) must be worn at all times. Wear your mask correctly: nose and mouth must be covered.
- Wash your hands often: Wash with soap for at least 20 seconds and use sanitizer – ask for some if none is available to you.
- Individuals who are sick or suspected of having COVID may not visit. You will be screened for symptoms on arrival to the hospital, and your temperature will be checked.
- After screening, you will receive a visitor pass – which is only a one-day pass.
- Social distance: stay 6 feet apart from other people.
- Stay in the patient’s room: no walking in the halls unless necessary. If you smoke, please bring nicotine replacement.
- When you leave the hospital, help everyone stay safe: remain masked, wash your hands after visiting, and maintain social distancing.