Current Visitor Restrictions at Highland Hospital

As COVID-19 cases have declined across the state, the New York State Department of Health has issued new guidance allowing hospitals to resume limited visitation for hospitalized patients and the ability for people having appointments in the hospital to bring a support person with them. Visitors who have been in any of the travel advisory states within the past 14 days will not be allowed in the hospital.

Visitors will not be allowed for COVID-19 positive or quarantined patients. In addition, visitors and support persons will not be allowed in the Emergency Room. This is to keep everyone as safe as possible.

Complete details can be read here.

  • Visitation hours:  12 – 8 pm.
  • The patient may designate two (2) people who can be their visitor; no other persons will be allowed to visit
  • Visitors may stay up to 4 hours; only one visitor per day is allowed
  • Visitors must:
    • Be at least 18 years old
    • Bring identification with them
    • Enter the hospital through the main lobby 
    • Be screened in the lobby and temperature taken 
    • Wear a surgical mask at all times
    • Go directly to the patient’s room once screened
  • Visitors may purchase food/drink from the cafeteria, coffee shop or gift shop; food/drink may be consumed where it was purchased or in the hospital lobby; no food/drink may be consumed in the patient's room
  • Each patient will designate one support person who can stay with them during labor, delivery and hospitalization
  • Please park in the ramp garage next to the hospital
  • Support persons will be screened in the lobby and temperature taken 
  • Support persons must wear a surgical mask at all times
  • Each patient may arrive with one support person 
  • Please park in the ramp garage next to the hospital
  • Patient and support person will enter the hospital through the main lobby
  • Support person must be at least 18 years old
  • Patient and support person will be screened in the lobby and temperature taken
  • Patient and support person must wear a surgical mask at all times
  • Support person will be given instructions on where to wait for the patient
  • Support person will be notified when surgery is complete and where and when to meet patient for discharge
  • If patient is admitted to the hospital support person will follow in-patient visitation procedure
  • Each patient may arrive with one support person
  • Please park in the North Lot (corner of Mt. Vernon and Rockingham)
  • Patient and support person will enter the hospital through the North Entrance
  • Support person must be at least 18 years old
  • Patient and support person will be screened at the entrance and temperature taken
  • Patient and support person must wear a surgical mask at all times
  • Patient and support person will be directed to the Highland Procedure Center waiting room
  • Support person will be notified when procedure is complete and where and when to meet patient for discharge
  • Each patient may arrive with one support person 
  • Please park in the ramp garage next to the hospital
  • Patient and support person will enter the hospital through the main lobby
  • Support person must be at least 18 years old
  • Patient and support person will be screened in the lobby and temperature taken
  • Patient and support person must wear a surgical mask at all times
  • Patient will be directed to their appointment
  • Support person will wait in the main lobby
  • Support person will be notified when appointment is complete and where and when to meet patient 
  • Each patient may arrive with one support person 
  • Please park in the North Lot (corner of Mt. Vernon and Rockingham)
  • Patient and support person will enter the hospital through the North Entrance
  • Support person must be at least 18 years old
  • Patient and support person will be screened in the lobby and temperature taken
  • Patient and support person must wear a surgical mask at all times
  • Patient will be directed to the Radiation Oncology waiting room; if insufficient room, then patient and support person will be asked to wait in the lobby in front of the Gray elevators on the 1st floor; support person will wait there until patient’s treatment is complete
  • Support person will be notified when treatment is complete and where and when to meet patient
     

Masking Requirements

Surgical masks are required to be worn throughout your stay in the hospital. This is for your safety, the safety of our staff, and the safety of others.

Visitor Access

Until further notice, visitors must use the following entrance at Highland Hospital:

  • Main Lobby entrance (open 12:00 pm to 8:00 pm)
  • North Lot entrance (open 6:00 am to 4:00 pm)

Parking

Parking is available in the ramp garage and the North Lot.

Bringing in Items for a Patient

We allow our patients to receive personal items from home.  Food is not allowed to be brought into the hospital, but you may bring your loved ones items such as clothing, reading materials, pictures, etc. 

We ask that you please do the following when you drop off items.

  • Items are to be brought to the Main Lobby of Highland Hospital. The lobby is open open 8:00 am to 8:00 pm
  • Items are to be placed in a bag and labeled appropriately:
    • Patient Name
    • Patient Room #
    • Name of person dropping off items
    • Contact information (phone) of the person dropping off the items

Please note that Highland Hospital does not assume responsibility for any patient belongings that are kept in patient’s rooms.