Current Visitor Restrictions at Highland Hospital

Our primary goal at UR Medicine is to provide the best quality of care in an environment that is safe for everyone. To protect our patients, their loved ones and staff, we must manage their exposure to any illnesses that are easily spread.

Zero Visitation at UR Medicine Hospitals

UR Medicine hospitals have implemented a zero-visitation policy to further our efforts to protect patients and staff from the spread of COVID-19. This policy will be in place with very limited exceptions, such as end-of-life scenarios.

Exception for Pediatric and Obstetric Patients

One support person for pediatric and obstetric patients is permitted. For obstetric patients, the support person may be present during labor and throughout the post-partum period until discharge.

Once the support person arrives on the unit, they will be screened for symptoms, including temperature. Those with symptoms will be asked to leave the hospital. These screening measures will be completed twice daily throughout the hospitalization.

The support person MUST remain with the patient continually and cannot leave the patient’s room without the patient at any time. Please note, there will be NO exceptions – this includes leaving to smoke or get food. If someone smokes, it is recommended to bring nicotine replacement with them.

Rest assured, staff are working with each family to stay in touch via FaceTime, Skype, phone, and email.

Masking Requirements

As the number of COVID-19 cases increases in our community and region, UR Medicine, in collaboration with Rochester Regional Health, has implemented "universal masking" to help slow the spread of the virus. Learn more about the masking requirements.

Visitor Access

Until further notice, visitors must use the following entrance at Highland Hospital:

  • Main Lobby entrance (open 24/7)
  • North Lot entrance (open 5 a.m. to 5 p.m.)


At Highland Hospital, parking is available in the ramp garage and the North Lot.

Bringing in Items for a Patient

While we cannot allow our patients to have visitors, we do allow our patients to receive personal items from home.  Food is not allowed to be brought into the hospital, but you may bring your loved ones items such as clothing, reading materials, pictures, etc. 

We ask that you please do the following when you drop off items.

  • Items are to be brought to the Main Lobby of Highland Hospital.  The lobby is staffed 7 days a week, 24 hours a day.
  • Items are to be placed in a bag and labeled appropriately:
    • Patient Name
    • Patient Room #
    • Name of person dropping off items
    • Contact information (phone) of the person dropping off the items

Please note that Highland Hospital does not assume responsibility for any patient belongings that are kept in patient’s rooms.