Patient & Visitor Information

Hospital Services and Resources

Onsite Conveniences

Questions? Call the Main Lobby: (585) 341-6870

ATM Locations

  • Off of the main lobby, next to the Outpatient Pharmacy

Spiritual Care - Chaplains

Highland Hospital recognizes spiritual care as an important part of the healing process. Chaplains are trained to provide care in a manner sensitive to the patient’s and family members’ religious traditions, and are available for your spiritual needs. The chaplain can also assist you in contacting clergy of your own faith. We welcome pastoral representatives for your congregation.

During the admission process, you can identify your religion and place of worship. Clergy have access to this information to identify members of their own congregation if you have identified yourself as a member of that congregation. We encourage you to be in contact with your place of worship before admission if possible, so that you may participate in rites or sacraments unique to your faith.

  • Phone: (585) 341-6890
  • Pager: (585) 473-2200. Ask the Operator to page the on-call Chaplain.
  • The Interfaith Chapel is located on Level 2 near the Intensive Care Unit and is open 24 hours a day.

Interpreter & Hearing Impaired Services - Ask Your Nurse

  • Interpreter: If you are hearing impaired or do not speak English, interpreting services are available to you.
  • Teletypewriter: For hearing impaired patients, a closed caption decoder and a teletypewriter are available upon request.

US Post Office Box

Located off the main lobby near the Cardiology office. Mail is picked up Monday through Friday at 3:15 pm, and Saturdayat 2:30 pm.

John R. Williams Health Sciences Library

  • Phone: (585) 341-6761
  • Location: Level 2 of the South wing of the hospital
  • Hours: Monday – Friday 8:30 am to 3:30 pm
  • In addition to a small Consumer Health Collection, the library has medical and nursing books and a current journal collection. Access to up-to-date health care information through the Internet is also available.
  • For people with visual limitations or qualifying physical disabilities, the library provides application forms for the NY State Talking Book and Braille Library . The Talking Book and Braille Library program offers tapes and cassette players or Braille books to eligible individuals at no charge.
  • The library staff is available to help research health related questions. Please call us.

Other Onsite Services and Resources