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Consult & Transfer Center

Providing 24-Hour Hospital-to-Hospital Consults and Transfer Services for Strong Memorial Hospital and Highland Hospital

To arrange for either a consult or a transfer of adult medical/surgical patients or pediatric (no newborns) patients, call the Consult and Transfer Center at:

  • (585) 273-4344 or (585) 275-4999 (local)
  • (800) 499-9298 (toll-free)
  • (585) 256-3156 (fax)

Pediatric Neonatal Transport Team

  • (585) 275-2198

Pediatric Transport Team

  • (585) 273-1500

The Transfer Center Nurse Coordinator will connect referring providers with attending physicians from the University of Rochester Medical Center and/or Highland Hospital.

Nurse Coordinators Will:

  • Help identify which service should be contacted to assist referring providers with medical consults or potential transfers
  • Request the patient's demographic information be faxed to the Transfer Center (585) 256-3156
  • Arrange a conference call (call may be recorded) with an attending physician to discuss possible consult to transfer
  • Secure an appropriate inpatient bed at either Strong Memorial or Highland Hospital
  • Facilitate nurse-to-nurse report prior to transfer
  • Coordinate critical care transport as needed for burn, cardiac and trauma patients

Other Patient Populations

Other patient populations have direct telephone connections:

Maternity Patients

Please contact the Finger Lakes Regional Perinatal Center at Strong Memorial Hospital at:

  • (585) 275-5222 or (585) 275-7808

Psychiatric Patients

please contact the Comprehensive Psychiatric Emergency Program (CPEP):

  • (585) 275-4501

Other Services

In addition to expediting patient transfers, the Strong Consult and Transfer Center will assist physicians after hours with:

  • Scheduling a physician-to-physician consultation
  • Information about University of Rochester / Strong Health clinical services
  • Information about patients referred to Highland or Strong Memorial Hospitals