Skip to main content
Explore URMC

Highland Hospital / Patients & Visitors / Visiting Information

Visiting Information

Visitor Restrictions are changed during COVID-19

Patient and Family Focused Care

When you visit our facilities, we want you to be comfortable and well informed. We’ve created these pages to give patients and visitors information on the operational services and conveniences they have access to in our facilities.

If you’re visiting someone in the hospital, going to a doctor’s appointment, or being admitted to the hospital, you’ll find valuable information here. From the cafeteria location to driving directions, it’s here at your fingertips.

In addition, our staff at the Information Desk in the main lobby, will be glad to:

  • Give you detailed directions to any area within the hospital
  • Provide patient escort to and from appointments
  • Assist with wheelchairs
  • Call a taxi for you

If there is no one available at the Information Desk, please call our Patient and Family Relations Department at (585) 341-9673 on any house phone to request patient escort or wheelchair assistance.