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Saturday, July 20:  All UR Medicine facilities are open as scheduled and providing safe patient care, with a goal to return all clinical services to full efficiency by early next week.
Patients: click here for more information. Faculty/Staff: click here for information.


Visitation Policy

Visitation for Patients Admitted to the Hospital:

  • Two visitors, ages 12 or older, are allowed at the bedside at a time on inpatient units except in the ICU, where visitors must be 18 or older. Individuals who are sick or believe they may have COVID may not visit. 

Visiting Hours

  • Visiting hours are between 8 a.m. and 8 p.m.


Patients with COVID:

  • One visitor at a time, with a maximum of two visitors per day.
  • When visiting COVID-positive patients, visitors will be given a visitor guideline instructional handout and mask by the door monitor or unit staff member.
  • Visitors will be instructed on how to don and doff PPE through educational posters and verbal instruction, if needed.
  • All visitors must stop at the Nurses’ Station prior to visiting.
  • Visitors are REQUIRED to wear appropriate PPE (e.g., mask, gown, gloves, and eye protection) while in the room.
  • Visitors who do not comply with the guideline will be asked to leave the Hospital.
  • Visitors must stay in the room during the visit and exit the Hospital after the visit.

    Note: All patients’ visitor status will be reviewed as patient’s condition changes.


Emergency Department and Urgent Care

  • Only one visitor at a time with the patient, when volume and safety within the department permit. If waiting room is too busy, visitors will be asked to leave.
  • If the patient is admitted into the Hospital, but will be in the Emergency Department waiting for a bed, Hospital visitation and exception guidelines will be followed.

Dialysis Unit

  • Visitors are not permitted due to space limitations.

Infusion Center

  • One support person permitted in the Infusion Center.

Surgical Services

  • Only one visitor may accompany the patient through the surgical process.
  • If the patient is admitted after surgery, visitation guidelines will be followed.


When You Visit in the Hospital: Guidelines to Follow

  • Wash your hands often.  Wash with soap for at least 20 seconds and use sanitizer – ask for some if none is available to you.
  • If you currently have COVID symptoms, have had a recent exposure or positive test within the past 10 days, you are NOT permitted to visit. 


Note: Visiting hours are subject to change based on CDC and NYSDOH recommendations.