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In an Emergency, call 911 or your local ambulance.Overview
Expert Care for the Unexpected
The state-of-the-art Emergency Department at F.F. Thompson Hospital is located within the Golisano Center for Emergency and Diagnostic Medicine and features:
- All private rooms
- An expert and professional staff trained in emergency and trauma care
- A SANE (sexual assault nurse examiner) program
- Magnet®-designated nurses
- A modern, warm environment
- Plenty of free parking
The Hawks Emergency Department is a New York State–designated Stroke Center, and was awarded the American Heart Association/American Stroke Association’s Get With The Guidelines Stroke Gold Plus Achievement Award in 2022 for commitment to excellence in stroke care.
The Emergency Department has a “hub” design with the medical staff unit in the center and its 24 patient rooms arranged in a circle around it, keeping caregivers close to patients. There are four nurse’s stations where nurses and technicians work as teams assigned to specific patient rooms, allowing them to provide the most responsive care possible. Thompson’s E.D. treats approximately 28,000 patients annually.
To make it easier for patients to recognize the professionals assigned to your care, each group of caregivers wears a different color uniform:
- Physicians’ uniforms are white
- Nurses’ are blue
- Technicians’ are green
The E.D. is complemented by our Urgent Care Centers, which are part of F.F. Thompson Hospital. The Centers offer night, weekend and some holiday hours for situations that require prompt care but are not life-threatening.
Learn more about the emergency department at F.F. Thompson Hospital.
F.F. Thompson Hospital Emergency DepartmentBefore You Go
When Should I Go to an Emergency Room?
If you think it’s a life-threatening situation, call 911 or go to the nearest emergency room. This could include:
- Heavy bleeding
- Seizures
- Difficulty breathing
- Extreme pain
- Unconsciousness
- Head, neck or back injury
- Pale, cold, and clammy skin
- Weak and rapid pulse
If you can’t drive safely or it is an extremely urgent situation, we suggest that you use an ambulance to get to the emergency room.
Which Emergency Room Should I Go to?
If you can contact your doctor, they will advise you. If you can’t reach your doctor and are driving yourself, go to the emergency room that is closest to you. If you’re using an ambulance and do not have a specific preference, they will bring you to an emergency room based on its location, your type of emergency, and other factors.