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Primary Care - Seneca Family Health Center


367A East Main Street
Waterloo, NY 13165

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(315) 787-4964


Monday - Wednesday 7:30 a.m.−5 p.m.

Thursday 7 a.m.−5 p.m.

Friday 7:30 a.m.−4 p.m.


Finger Lakes Health's Seneca Family Health Center is located at 367A East Main Street, Waterloo, New York 13165. Dr. Luke ChenDr. Sixto Medina, Dr. Eric ShivesChristina Gray, MSN, ANP, CNS, Stephanie Humbert, MSN, FNP-BCSusan Randall-Mantella, MSN, FNP-C, Melissa Sherman, MSN, FNP-CElizabeth Smith, MSN, FNP-C and Jennifer Whitmore, MSN, AGPCNP-BC practice family medicine at this site, providing both adult and pediatric care. 

Seneca Family Health Center is currently accepting new patients.  Finger Lakes Health's Family Health Centers do not require a referral.  Patients normally enroll in the practice, which is often required by insurance carriers.  The practice can assist you with this process.  Appointments are preferred and most health insurance plans are welcome. Cash, checks and major credit cards are also accepted.

We offer Telemedicine as an alternative to coming into the office. Telemedicine is appropriate for many conditions but not all.

We now offer online appointment scheduling

Schedule an Appointment

Patient & Visitor Information

Patient Portal

Registered patients, can visit our patient portal. If you are not registered for the patient portal, please contact the practice for activation instructions. You can send a message to your provider, request an appointment, request a prescription refill and more on the patient portal.

Insurance and Billing

Major participating Health Plans with Geneva General Hospital, Soldiers & Sailors Memorial Hospital and FLH Medical, P.C.

  • Aetna
  • American Progressive Life & Health
  • Emblem
  • Excellus
  • Fidelis
  • Humana Military
  • iCircle services
  • MagnaCare
  • Martin's Point
  • Medicaid
  • Medicare
  • Molina/Your Care
  • MultiPlan Group
  • MVP
  • Tri-Care/HealthNet
  • United/Empire Plan
  • United Healthcare  
  • VNA Homecare Options
  • VNSNY Choice
  • Wellcare

After Hours Care

For after hours or weekend NON-EMERGENCY CARE please visit our Seneca Falls Urgent Care (315-835-4900) (located within our building) or Geneva Urgent Care (315-781-2000) located on Pre-Emption Road.


  • Routine physical exams and health screenings
  • Sick visits
  • Treatment and management of chronic diseases (such as diabetes and high blood pressure)
  • Same day appointments
  • Immunizations and flu shots
  • Prescribing medication and refills
  • Allergy shots by appointment