Patient Care

On-Demand Video Visits Provide New Option to Get Care Now

Dec. 6, 2022

UR Medicine is now offering On-Demand Video Visits expanding access to care as part of the Get Care Now program.

On-Demand Video Visits offer real-time video connections with UR Medicine providers to get telemedicine care for common medical conditions and minor illnesses, like colds, coughs, headaches, infections, rashes, and more, when someone is unable to see their Primary Care provider.

When someone is feeling ill, On-Demand Video Visits can offer fast and immediate care in the comfort of their own home. It is convenient because Video Visit may eliminate a trip to  Urgent Care sites or hospital Emergency Departments.

On-Demand Video Visits are available every day to all New Yorkers over 18 on a first-come, first-served basis. Hours are from 7 a.m. to 6 p.m. on weekdays, and 8 a.m. to 12 p.m. on Saturdays and Sundays. The visit is simple to initiate, with easy-to-follow instructions and estimated wait times.

UR Medicine caregiver teams will evaluate a patient’s symptoms, discuss treatment and, if needed, send prescriptions to a patient’s pharmacy of choice. Video Visits are billed through health insurance or a $90 fee will be charged, based on patient preference.

This virtual care model has received high marks from early users. “We’re thrilled with the feedback from patients who say they are enjoying the convenience of high-quality virtual care, and also from our team, who has worked diligently to develop this care model and have been gratified at the positive response,” said John Clark, chief administrative officer for UR Medicine Primary Care
UR Medicine recently launched the Get Care Now program to help patients get the right care right now, whether it’s primary care, telemedicine services, Urgent Care sites, or emergency care. 

It provides an extensive symptom guide with a grid outlining the type of care available for each illness or injury, including up-to-the-minute wait times at our 13 Urgent Care locations in Monroe County and the Finger Lakes region. It also reinforces that hospital Emergency Departments should only be used for life- or limb-threatening care.

Respiratory illnesses – influenza, RSV (respiratory syncytial virus) and COVID-19 – are spreading rapidly and prevention is the best way to avoid illness.  Consider these steps to stay healthy:

  • Get the flu shot and COVID booster if you’re eligible;
  • Avoid people who are sick and stay home if you feel ill;
  • Practice good hygiene to reduce the spread of germs; and,
  • If you do get sick, seek care early to prevent serious illness.