UR Medicine Primary Care – Alexander Medical Group

Welcome to the Alexander Medical Group. We are an Internal Medicine Practice providing medical care for adult patients over the age of 18. Our doctors are board certified in Internal Medicine and are faculty members of the University of Rochester School of Medicine and Dentistry.

Since we are part of UR Medicine Primary Care, we work closely with the region's top specialists at UR Medicine.

Hours

Monday - Friday
8:00 a.m. - 4:30 p.m.

UR Medicine Primary Care Alexander Medical Group provides 24-hour telephone coverage for emergencies and urgent problems. If you have an emergency/urgent problem after regular office hours, please call your doctor's number and you will be connected to the answering service. The answering service will ask for information about your medical problem, will take your phone number, and have the doctor call you back.

Appointments

We see patients by appointment only. You can schedule an appointment by calling during office hours. If you wish more that one child to be seen, please specify this when you call so enough time can be scheduled for each visit.

We understand that you can't plan when you'll get sick, so we try to keep our appointment times flexible to meet your needs. We will try to schedule a sick appointment on the same day that you call.

Your cooperation in arriving on time for your appointment helps us stay on schedule. We strive to provide each patient with the highest quality care. In the event that our schedule is delayed, please rest assured that you will also get personalized attention during your appointment.

If you must cancel your appointment for any reason, please call at least 24 hours in advance. That will allow us to offer the appointment to another patient.

First Time Patients

• Please arrive 15 minutes early from your scheduled appointment to allow for registration and paperwork.
• To save time, fill out our new patient forms and bring them with you.
• Before your first appointment, call your previous doctor's office and have your records forwarded to our office.
• If your insurance company requires you to notify them when you change doctors, please call them with the name of your new primary care doctor.

What to Bring

• Your medical and drug insurance cards.
• A list of your current medications (with dosages), including any over-the-counter medications or supplements you have taken in the past six months.
• Any forms that need to be completed.

Prescription Refills

Please allow 24 hours for all prescription refills. Call your pharmacy and ask them to transmit the refill request to us electronically or fax the refill request to us at (585) 325-4443. The pharmacy will provide us with all the information needed to refill your prescription.

Emergencies/Hospitalizations

If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency room and have the hospital notify our office or the physician on call.

Most insurance plans require prior approval of all emergency room visits. Please call our office before obtaining these services.

If you require hospitalization, our doctors admit patients to Strong Memorial Hospital. Our practice has partnered with the Hospitalist Service.

Billing

Co-payments should be made at the time of your visit. You can pay with cash, personal check or credit card, or you can pay your hospital or physician bill online at Online Bill Pay.

If you have questions about your account, please contact Strong Memorial Hospital Patient Accounts at (585) 758-7650, Monday - Friday between 8:00 a.m. and 5:00 p.m.

Insurance

We accept most types of insurance including Excellus Blue Cross-Blue Shield, Preferred Care, Aetna, Medicare, Medicaid as well as others.

Please notify our office if your insurance coverage changes. Bring your insurance card with you to your appointment; we will need the new information printed on your insurance card.

We are committed to providing excellent health care for everyone. Financial hardships should never stop you from getting the medical care you need. We offer financial assistance to individuals who are unable to pay medical bills. If you feel you need help, please call our customer service staff at (585) 758-7650 or out of area toll free 1-888-925-4301.