Genesee Valley Family Medicine – Lakeville
Latest COVID-19 Vaccine Update
The Pfizer and BioNTech SE COVID-19 vaccine for children ages 5-11 has received emergency use authorization from the Food and Drug Administration. The Monroe County and Finger Lakes region health departments, primary care and pediatric practices and area hospitals are collaborating to offer the vaccine to all eligible children in the region. Book an appointment with UR Medicine using MyChart.
January 2022 Mask Update
Given the high transmissibility of the COVID Omicron variant, cloth masks are not permitted in UR Medicine hospitals, on- and off-site ambulatory clinics, clinical labs, and clinical research areas.
To keep everyone safe, medical masks must be worn and will be provided upon request.
Part of Highland Hospital
3509 Thomas Drive
Lakeville NY 14480
Phone: (585) 346-3660
Fax: (585) 346-0574
We are handicap accessible and have free parking.
Welcome to Genesee Valley Family Medicine. We have three practices located in Lakeville, Geneseo, and Mt. Morris. We are a Family Medicine Practice providing medical care for all ages from infants to the elderly, so we can provide care for your whole family. Our doctors are board certified in Family Medicine and are faculty members of the University of Rochester School of Medicine and Dentistry.
Since we are part of UR Medicine Primary Care, we work closely with the region's top specialists at UR Medicine.
Monday - Wednesday, and Friday
8:30 a.m. - 4:00 p.m.
Genesee Valley Family Medicine-Lakeville provides 24-hour telephone coverage for emergencies and urgent problems. If you have an emergency/urgent problem after regular office hours, please call our office at (585) 346-3660. The answering service will ask for information about your medical problem, will take your phone number, and have the doctor call you back.
- Routine physical exams and health screenings
- Sick visits
- Treatment and management of chronic diseases (such as diabetes and high blood pressure)
- Same day appointments for urgent problems
- Prescribing medication and refills
- Immunizations and flu shots
- Gynecologic care
- There is a lab draw station conveniently located in the building
We see patients by appointment only. You can schedule an appointment by calling during office hours. If you wish more that one child to be seen, please specify this when you call so enough time can be scheduled for each visit.
We understand that you can't plan when you'll get sick, so we try to keep our appointment times flexible to meet your needs. We will try to schedule a sick appointment on the same day that you call. Our office is closed on Thursdays. If our office is closed we will schedule your appointment at one of our other offices located in Geneseo or Mt. Morris.
Your cooperation in arriving on time for your appointment helps us stay on schedule. We strive to provide each patient with the highest quality care. In the event that our schedule is delayed, please rest assured that you will also get personalized attention during your appointment.
If you must cancel your appointment for any reason, please call at least 24 hours in advance. That will allow us to offer the appointment to another patient.
First Time Patients
- Please arrive 15 minutes early from your scheduled appointment to allow for registration and paperwork.
- To save time, fill out our new patient forms and bring them with you.
- Before your first appointment, call your previous doctor's office and have your records forwarded to our office.
- If your insurance company requires you to notify them when you change doctors, please call them with the name of your new primary care doctor.
What to Bring
- Your medical and drug insurance cards.
- A list of your current medications (with dosages), including any over-the-counter medications or supplements you have taken in the past six months.
- Any forms that need to be completed.
Please allow 24 hours for all prescription refills. Call your pharmacy and ask them transmit the refill request to us electronically or fax the request to the office at (585) 346-0574. The pharmacy will provide us with all the information needed to refill your prescription.
For any controlled medication refills, please allow the office 3 to 5 days for written prescriptions on controlled medications. Our office policy is that controlled substances must be picked up at the office, not phoned into the pharmacy or mailed to the patient. Because controlled substance prescriptions cannot be refilled over the phone, please make sure you always have enough medication for nights, weekends, and holidays.
If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency room and have the hospital notify our office or the physician on call.
Most insurance plans require prior approval of all emergency room visits. Please call our office at (585) 346-3660 before obtaining these services.
We admit adult patients to Highland Hospital, an affiliate of the University of Rochester Medical Center. We have partnered with the Highland Hospital Hospitalist Service. Any child that requires hospitalization is referred to Golisano Children's Hospital.
Genesee Valley Family Medicine – Lakeville is part of Highland Hospital. Because of that, you may receive two separate bills for your care–one from Highland Hospital and one from your provider.
That is so because Medicare requires us to file two claims with them each time we see a patient. Medicare Part A covers your visit to this hospital facility, and Medicare Part B covers the professional services of the physician/provider who provides your treatment. Therefore, you may receive two separate bills to satisfy your coinsurance payment and deductible responsibilities.Co-payments should be made at the time of your visit. You can pay with cash, personal check or credit card and you now have the ability to pay your hospital or physician bill online at Online Bill Pay.
You will be billed for any services not covered by your insurance company.
If you have questions regarding your bill, please call the number listed on the bill and the staff will be happy to answer your questions.
We accept most types of insurance including Excellus Blue Cross-Blue Shield, Preferred Care, Aetna, Medicare, Medicaid as well as others.
Please notify our office if your insurance coverage changes. Bring your insurance card with you to your appointment; we will need the new information printed on your insurance card.
We are committed to providing excellent health care for everyone. Financial hardships should never stop you from getting the medical care you need. We offer financial assistance to individuals who are unable to pay medical bills. If you feel you need help, please call our customer service staff at (585) 758-7650 or out of area toll free 1-888-925-4301.