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Panorama Internal Medicine

2212 Penfield Road Suite 200
Penfield, NY 14526

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Practice News

Effective June 1, 2011, our practice has partnered with the Hospitalist Service at both Strong Memorial and Highland Hospital for rounding on our in hospital patients.

Practice Description

Welcome to Panorama Internal Medicine. We are an Internal Medicine Practice providing medical care for adult patients over the age of 18. Our doctors are board certified in Internal Medicine and are faculty members of the University of Rochester School of Medicine and Dentistry.

Since we are part of UR Medicine Primary Care, we work closely with the region's top specialists at UR Medicine.

Panorama Internal Medicine has been providing quality care to adult patients since our inception in 1980. We take pride in our long-term doctor-patient relationships. At every visit, we work to provide you with the most exceptional health care possible.

We firmly believe that the more information you have, the better decisions you will make. So whether you are seeing us with a health issue or for a regular checkup, we'll make sure you thoroughly understand your current situation and the options that are available to you.

Our physicians go beyond simply providing treatments. We work with you and your family to develop the best health plan for you.

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Practice Services

  • Routine physical exams and health screenings
  • Sick visits
  • Treatment and management of chronic diseases (such as diabetes and high blood pressure)
  • GYN exams
  • Same day appointments
  • Prescribing medication and refills
  • Immunizations and flu shots
  • We have a lab draw station and x-ray services conveniently located in our building.

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Meet the Providers

Provider Names   Phone Number Fax Number
Matthew Brockway, M.D.   (585) 598-8565 (585) 388-0174
Brenda Davis, M.D.   (585) 598-8555 (585) 388-0174
William Vaules, M.D.   (585) 598-8560 (585) 388-2047
Charles Wadsworth, MD   (585) 598-8569 (585) 388-7273
Susan Wegman, D.O.   (585) 598-8562 (585) 388-1483
Laura Converse, PA-C   (585) 598-8567 (585) 388-1483

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Appointment Information

Illnesses occur unexpectedly, so we keep our appointment times flexible for your convenience. If your physician is not available when you call for an appointment, you may be offered an appointment with a different physician or physician assistant in our office.

Your cooperation in arriving on time for your appointment helps us stay on schedule. We strive to provide each patient with the highest quality care. In the event that our schedule is delayed, please rest assured that you will also get personalized attention during your appointment.

If you must cancel your appointment for any reason, please call at least 24 hours in advance. That will allow us to offer the appointment to another patient.

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First Time Patients

  • Please arrive 15 minutes early from your scheduled appointment to allow for registration and paperwork.
  • To save time, fill out our new patient registration form and bring it with you.
  • Before your first appointment, call your previous doctor's office and have your records forwarded to our office.
  • If your insurance company requires you to notify them when you change doctors, please call them with the name of your new primary care doctor.
  • New Patient Forms

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What to Bring to Your Appointment

  • Your medical and drug insurance cards.
  • A list of your current medications (with dosages), including any over-the-counter medications or supplements you have taken in the past six months.
  • Check to see which prescription refills you may need so we can provide them for you at the time of your visit.

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Prescription Refills

Please allow 24 hours for all prescription refills.

Call your pharmacy and ask them to transmit the refill request to us electronically or fax the refill request to your doctor's fax number. The pharmacy will provide us with all the information needed to refill your prescription.

Prescriptions for controlled substances that require a New York State special prescription cannot be renewed over the phone and must be picked up at our office. Please make sure you always have enough medication for nights, weekends, and holidays.

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If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency room and have the hospital notify our office or the physician on call.

Most insurance plans require prior approval of all emergency room visits. Please call our office before obtaining these services.

If you require hospitalization, our doctors admit patients to Strong Memorial Hospital. If you are ever hospitalized, you will be followed by one of our doctors that is the on-call physician while you are in the hospital.

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After Hour Care

Panorama Internal Medicine provides 24-hour telephone coverage for emergencies and urgent problems. If you have an emergency/urgent problem after regular office hours, please call your doctor's number and you will be connected to the answering service. The answering service will ask for information about your medical problem, will take your phone number, and have the doctor call you back.

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Panorama Internal Medicine is part of Strong Memorial Hospital. Because of that, you may receive two separate bills for your care–one from Strong Memorial Hospital and one from your provider.

That is so because Medicare requires us to file two claims with them each time we see a patient. Medicare Part A covers your visit to this hospital facility, and Medicare Part B covers the professional services of the physician/provider who provides your treatment. Therefore, you may receive two separate bills to satisfy your coinsurance payment and deductible responsibilities.

Co-payments should be made at the time of your visit. You can pay with cash, personal check or credit card and you now have the ability to pay your hospital or physician bill online at Online Bill Pay.

You will be billed for any services not covered by your insurance company.

If you have questions regarding your bill, please call the number listed on the bill and the staff will be happy to answer your questions.

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We accept most types of insurance including Excellus Blue Cross-Blue Shield, Preferred Care, Aetna, Medicare, Medicaid as well as others.

Please notify our office if your insurance coverage changes. Bring your insurance card with you to your appointment; we will need the new information printed on your insurance card.

We are committed to providing excellent health care for everyone. Financial hardships should never stop you from getting the medical care you need. We offer financial assistance to individuals who are unable to pay medical bills. If you feel you need help, please call our customer service staff at (585) 758-7650 or out of area toll free 1-888-925-4301.

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URMC Teaches

The physicians at Panorama Internal Medicine are board certified in Internal Medicine. As faculty members of the University of Rochester School of Medicine and Dentistry, our physicians participate in the teaching of medical students and residents, and continue their own learning by participation in hospital teaching conferences, meetings and other educational activities.

As part of our doctors' teaching responsibilities, medical students and residents may occasionally be present in the office seeing patients. They are directly supervised by your doctor.

If you prefer not to have a student or resident involved in your appointment, please let us know and we will be happy to accommodate you.

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