Contact the Access Center

The University of Rochester Medicine Access Center is here to help you navigate our healthcare system and connect you with the information and services you need.

Services We Provide

• Find a Physician through our Physician Directory
• Find a Service
• Obtain General Information

Contact Us

You can reach the Access Center using one of the methods below:

By Phone

Call (585) 276-3000 or toll-free at 1-844-876-6300.

Hours of operation are Monday through Friday, 8:00 a.m. to 4:30 p.m. (EST/EDT), excluding major holidays.

Online

Complete our online contact form below.

Important Information

Please do not use this form to send medical information or medical requests to your physician or medical practice. The Access Center cannot diagnose or treat medical conditions through email, and a clinician will not be responding to submissions made through this form.

For more information about how we protect your information, please review our Privacy Policy.

Your Privacy Matters

Your privacy is important to us. Any personal information you provide, including your name, email address, and phone number, will not be disclosed, sold, or transferred to unaffiliated third parties without your consent, except as required or permitted by law.