Contact Us Animal Resource Hotline Please use the hotline for questions that need a quick response: (585) 275-2651, Monday – Friday, 8:00 a.m. – 4:30 p.m. Customer Service Email Please use the Animal Resource email to send general questions that do not need an immediate response. You will receive a confirmation email back with a ticket number. Non-Compliance Issues You can download the Non-Compliance Form. Please complete the form and submit it to the Animal Resource office.