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Research Services Branch

The Research Services Branch supports clinical research at URMC through consultation and support for participant recruitment, navigating FDA regulatory requirements, supporting clinical trials, training study coordinators, and more.

For questions about programs and resources offered by Research Services, contact the Research Help Desk.


Services & Support

Research services, support programs, and robust consultation


Education & Career

Degree programs, training, and skills development for researchers and teams

Teams & Programs

Clinical Research Center

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The Clinical Research Center facilitates safe and controlled inpatient and outpatient studies by providing infrastructure and support to clinical research teams.

Office of Clinical Research

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The Office of Clinical Research supports the administration of clinical trials by streamlining administrative processes required in clinical research.

Office of Regulatory Support

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The Office of Regulatory Support offers services to help investigators understand and comply with FDA-regulated processes in research involving experimental drugs and devices and in preclinical laboratory studies.

A young patient getting his vitals read by a CRC nurse

Research Spotlight

Expanding Research Potential at the Clinical Research Center

This vision will progress along three primary axes: continued ongoing support for research into neuromuscular diseases, gene therapy, and natural history and disease progression; an expansion of capacity with an upcoming construction project; and technological innovation and integration with remote clinical trials.

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Contact the Research Help Desk

All queries about Research Services should be sent to the Research Help Desk. Please do not contact branch leadership or staff directly with queries.

Cite the Clinical and Translational Science Award

The UR CTSI is supported in part by grants UL1 TR002001, KL2 TR001999, and TL1 TR002000 from the National Center for Advancing Translational Sciences (NCATS), a component of the National Institutes of Health (NIH). If you took advantage of our informatics tools or consultations, please cite the appropriate UR CTSI grants. 

Visit our NIH Funding Acknowledgement webpage for grant citation language. 


Branch Leadership

Christopher Palma, M.D., Sc.M.

Christopher Palma is the strategic director for the Research Services Branch. He is an associate professor of medicine in the division of Allergy, Immunology, and Rheumatology. 

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Carrie Dykes, Ph.D.

Carrie Dykes is the director of Research Services and manages the Research Help Desk and UR CTSI's participant recruitment and retention program.


Research Help Desk

The Research Help Desk is a one-stop, frequently monitored email account where researchers and their teams can email questions about Research Services. Not sure where to start? Email the Research Help Desk to start the conversation.

Health Research & Clinical Trials at URMC

Clinical trials help develop and improve medical treatments and interventions. URMC is actively engaged in clinical trials requiring volunteers.

Digital Health and Regulatory Science Core

Our team can help studies utilize digital health approaches and offers funding for innovative digital health research.