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URMC / Complex Care Center / For Patients


For Patients


As a patient of the Complex Care Center, you are at the center of a health care team comprised of medical care professionals, loved ones and friends. It’s important that we all work together in a positive way with open communication toward our shared goal: restoring and/or maintaining your health and well-being. 

To schedule a tour or an appointment, call 585-276-7900.

We Value Your Feedback

  • The team at the Complex Care Center is committed to your satisfaction and we want to always provide the kind of experience that we would want for ourselves and our loved ones. Your input and feedback is critical in helping us improve our care and services. We use our patients’ feedback to improve care to our patients and recognize staff. Please tell us about your experience at the Complex Care Center.  Contact the Complex Care Center
  • We invite you to contact our Patient and Family Relations Department at (585) 276-5827
  • Have you had an amazing experience with a team member at the Complex Care Center?  Nominate someone for a Strong Star here: Strong Star Nomination Form