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URMC / Complex Care Center / For Providers

For Providers

For Health Care Providers

The Complex Care Center offers a variety of services and supports to meet the needs of referring health care providers and community agencies, as well as the individual goals of patients and their families. 

View our brochure: CCC Provider Brochure


To refer a patient:

  • With an eRecord chart, please complete an electronic referral in epic under AMB REF to COMPLEX CARE CENTER and designate what services you are referring your patient for
  • Without an eRecord chart, please complete and submit this information packet: Provider Packet-no eRecord: New-Patient-Intake-Form-fax-form
  • Patients who are scheduled for a new patient visit with us, please complete this packet in preparation for your visit: CCC-New-Patient-Packet-without-cover-letter

Questions?  Please call 585-276-7900

Workforce Development

The CCC Team provides comprehensive support to providers and caregivers locally and regionally:

  • phone and in-person consultations
  • educational sessions
  • patient care protocols
  • educational modules

This support helps your patients stay as close to home as possible for their care and increases the knowledge base of the workforce that is keeping patients healthy in their own home settings.