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Our Team

Complex Care Center Staff Photo 2019

  • Courtney Anderson, MPH is the Practice Manager at the Complex Care Center.
  • Ayat Alamiri, DA and Amber Frank, DA, are dental assistants providing assistance to our dentists and dental residents.
  • Heather Busick, MD provides primary care, physicals, medication refills, and referrals for our patients.
  • Stephanie Castiglione-Ton, MS, BCBA and Elizabeth (Liz) Andresen, MS, BCBA-LBA are board certified behavior analysts and conduct skill based assessments, functional behavior assessments and functional analyses in collaboration with the individuals, their families, staff, and provide treatment based upon the results of the assessments.
  • Francis Coyne, MD provides primary care, physicals, medication refills, and referrals for our patients.
  • Sarah Creek, RN,  Amanda Ramos, RN, and Emily Stender, RN prepare patients for their visits, triage phone calls, and provide condition-specific patient education.
  • Kristen Davidson, PhD, manager of the Behavioral Health team at the CCC is a clinical psychologist who provides psychological testing and/or counseling to our patients.
  • Regina Dennis is the Manager of Community Care Management.
  • Amanda Devine, MS, RN, FNP-BC is available to all CCC patients on an as needed basis for illness or follow up in the office. 
  • Alison Diehl, MS is the Research and Grants Administrator for the CCC.
  • Dayle Ewanow, RN is the Senior Nurse Leader for the CCC.
  • Donna Germuga, RRT is the respiratory therapist, providing lung function testing and helping our adults learn more about airway clearance methods, nebulized therapies, and respiratory equipment issues.
  • Crystal Hounshell, Brittany Muoio, and Ngozi Okafor are integrated care coordinators who work in partnership with individuals with intellectual and developmental disabilities(I/DD) and their circle of supports to coordinate care and services needed to assist individuals achieve optimal health, wellness, and life goals. The care coordinators are responsible for providing services which include comprehensive care management, care coordination, and health promotion, comprehensive transitional care, individual and family support, referral to community and social support services, and use of Health Information Technology to link services. Care coordinators provide all services with a person-centered approach that align with NYS Office of People With Developmental Disabilities (OPWDD) Valued Outcomes.
  • Jeffrey Iler, MD, is a psychiatrist who provides behavioral health services to our patients.
  • Amanda Laprime, PhD, BCBA-D is the Applied Behavior Analyst (ABA) Integrated Care Team (AICT) Director.  She offers direct ABA services to patients with autism spectrum and related disorders (ASD).  Dr. Laprime provides consultation at Golisano Children's and Strong Memorial Hospitals for in-patients experiencing behavioral challenges and education and training for medical and community providers.
  • Hannah Lease, Jamie Mussaw, Natori Flowers are the outpatient access specialists (OAS).  They greet patients, schedule appointments, and provide appropriate connections to a member of the team.
  • Ariadne Lie, MD, the Medical Director, provides primary care, physicals, medication refills, and referrals for our patients.
  • Alisa Malave serves as the highly functional and independent program resource for general administrative support as needed to Dr. Tiffany Pulcino.
  • Yvette Myhand and Rajha Rosier are the Health Home Care Managers who provide comprehensive care management services to adults over 19 years of age assigned to the Complex Care Center (CCC) by the Greater Rochester Health Home, the Health Home of Upstate NY, or providers within the center. Consistent with Medical Home and NYS regulations and policies for the provision of health home services, the Care Managers communicate with patients, physicians, and community agencies regarding patient compliance, service and care plans and provide assistance where needed.
  • Britiney Neikam, RD assists patients with creating a personalized nutrition plan to support a healthy lifestyle.

  • Leona Oakes, PhD is a clinical psychologist who provides psychological testing, counseling, and behavioral interventions to our patients.

  • Adela Planerova, DDS, is the Director of Dental Care at the CCC and along with Szilvia Arany, DMD, PhD, Leslie Schiff, DDS, Tejal Shastri, DDS provides primary dental care for patients and oversight of hygienists and residents.
  • Melanie Porcelli, RDH is a dental hygienist who provides dental hygiene care for our patients.
  • Tiffany Pulcino, MD, MPH, FACP, the Chief of the Division of Transitional Care Medicine, provides primary care, physicals, medication refills, and referrals for our patients.
  • Emily Rector, PT, DPT, provides physical therapy and treats a wide variety of orthopedic and neurological diagnoses with an interest in balance, concussion, and vestibular disorders.
  • Kristine Reinhardt, MS, RN, FNP, is available to all CCC patients on an as needed basis for illness or follow up in the office. 
  • Chadwick Roy, MBA, is the Director of Finance and Administration for the CCC and provides advice on administrative and fiscal activities especially in terms of strategic planning and problem resolution.
  • Steven Scofield, MD, FAAP, specializes in the care of individuals diagnosed with Cystic Fibrosis and provides primary care, physicals, medication refills, and referrals for our patients.
  • Stacey Smith, MSW, is the Mental Health Coordinator who provides screening, psychological assessment, and contributes to the patient's overall health and well-being, as well as facilitates access to specialty psychiatric and substance use care.
  • Lauren Snyder,  Physician Support Specialist, assists with new patient appointments, patient specialist referrals, cooridinates patient visits with multiple providers, and provides support for the OAS staff.
  • Rachel Skowron, Ambulatory Technologist, rooms patients, obtains vitals, performs blood draws, assists with patient procedures, and follows up with specialty pharmacies for durable medical equipment.
  • Cassandra (Sandy) Womak as the Dental Treatment Coordinator manages the billing, registration operations, case management, dental data practice reporting and provides administrative assistance at the CCC.