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URMC / Complex Care Center / Our Team
 

Our Team

Administration Applied Behavior Analysis (ABA) Behavioral Health Care Management/Care Coordination Clinical Services Dental Services Pharmacy Social Work

Complex Care Center Staff Photo 2021

Administration

  • Heather Hanson, DPT, MBA – Director of Finance and Administration
  • Heather Fico – Practice Manager
  • Alison Diehl, MS – Research & Grants Administrator
  • Alisa Malave – Division Coordinator

Applied Behavior Analysis (ABA)

  • Amanda Laprime, Ph.D., B.C.B.A.-D, LBA – Director, Intensive Behavioral Support Team
  • Benjamin Thomas, Ph.D., B.C.B.A.-D – Board Certified Behavior Analyst
  • Stephanie Castiglione Ton, M.Ed., B.C.B.A. – Board Certified Behavior Analyst
  • Elizabeth (Liz) Andresen, M.S., LBA – Board Certified Behavior Analyst
  • Natalie Shull, M.S., B.C.B.A., LBA – Board Certified Behavior Analyst

Behavioral Health

  • Currently Hiring

Care Management/Care Coordination

  • Stacey Smith, MSW – Comprehensive Mental Health Coordinator
  • Regina Dennis  – Manager, Community Care Management
  • Brittany Muoio – Embedded Children’s Health Home Care Manager
  • Diana Johnson – Embedded Children's Health Home Care Manager
  • Rajha Rosier – Embedded Adult Health Home Care Manager
  • Alexis Hawkins – Embedded Adult Health Home Care Manager
  • Caroline Leake – Embedded Care Coordinator
  • Rachel Oster – Embedded Care Coordinator

Clinical Services

Clinical Providers

Nursing/Clinical

  • Sarah Creek, RN – Nurse
  • Courtney Escalera, RN – Senior Assistant Nurse Manager
  • Amanda Ramos, RN – Nurse
  • Alexa Segrue, RN – Nurse
  • Emily Stender, RN – Nurse
  • Sarah Wold, RN – Sickle Cell Program Coordinator
  • Ty-Asia Mitchum – Ambulatory Technician

Physical Therapy

  • Emily Rector, PT, DPT

Respiratory Therapy

  • Donna Germuga, RT

Clinical Nutrition

  • Jade Webb, RD

Support Staff

  • Ashley Brown – Referral and Prior Authorization Coordinator
  • Alicia Elliott – Physician Support Specialist
  • Meissa Green – Outpatient Access Specialist
  • JoAnn Hurley – Physician Support Specialist
  • Betsy Martinez Gonzalez – Outpatient Access Specialist
  • Margaret Moses – Physician Support Specialist
  • Lauren Snyder – Physician Support Specialist
  • Nicole Zobel – Health Project Coordinator/Data Coordinator

Dental Services

Pharmacy