Home Conditions & Treatments Conditions & Treatments On-Demand Health Stations

On-Demand Health Stations

Bringing Telehealth Care to Your Community!

Overview

UR Medicine is partnering with Five Star Bank to bring quick and connected access to essential health tools in communities near you.

Introducing: On-Demand Health Stations

Higi Smart Health Stations measure key health indicators including blood pressure, pulse, and weight.

This enables patients to monitor and track key health measures, catching problems early and improving long-term health of our communities.

Patients will be able to use the Health Stations to connect directly with UR Medicine providers via our telehealth service, On-Demand Video Visits, for common, non-emergent conditions.

Where Can I Find One?

Located in secure, private spaces within select Five Star Bank locations during regular business hours, the stations are designed to make access to healthcare easier and more convenient.

Find a Location

UR Medicine's Approach

How They Work

Establish Your Baseline: Use the health stations to measure vital indicators like blood pressure, weight, and other key health conditions. This baseline will help you understand your health status and guide you on the next steps to improve your well-being.

Connect with UR Medicine Providers: Need medical advice for common, non-emergent conditions? The Health Stations allow patients to directly connect with a UR Medicine provider via our telehealth service, On-Demand Video Visits. Conditions include but are not limited to abdominal pain, allergies, cough, sore throat, and more.

Symptom Guide at Your Fingertips: Unsure about your symptoms? Look for a message from URMC on the top screen of the station. When it pops up, scan the QR code on the health station to access a handy Symptom Guide for quick reference to see the where you should get care.

Commonly Asked Questions

No, appointments are not necessary. All Health Station services are provided on a walk-in basis.

Please come prepared with your photo ID and insurance information.

Anyone over the age of 18 can use the Health Station. Children are welcome to accompany an adult but are not eligible for these services currently.

You will be billed through your insurance which is subject to a copayment or deductible depending on your insurance plan. The Health Station is free to use to measure vital indicators like blood pressure and weight.

Check out our location listings to find the closest Health Station near you.

The Health Stations are equipped with a UV light that disinfects the touch screen and sensors. Masks and hand sanitizer are also provided at each health station.

The Health Stations use sophisticated security, monitoring, and communication technologies to ensure privacy of your information and with the provider. The door entering the room to the health station locks for additional privacy.

Enter your information following the prompts on the Health Station screen. Once entered, we will connect you with a UR Medicine primary care provider though a live video visit.

Our medical provider will diagnose and treat your symptoms during the video visit. Please remain seated throughout the session. By leaving the seat, the station will reset and conclude the session.

You may receive a chat message from the care team at UR Medicine via the station. Although you cannot type a message back to them, you can connect via the phone to your left and selecting the “Queue Manager” button.

To end the session, simply stand up or click “exit session” and “log out”.

On-Demand Video Visits are a good choice for common medical conditions and minor illnesses, like colds, coughs, headaches, infections, rashes and more. Check our symptom guide to see if your symptoms can be treated in a video visit.

Call your primary care doctor's office for preventive care, chronic condition management, prescription refills and non-emergency care. Consider urgent care for acute illnesses/injury or call 911 for medical emergencies.

Health Stations are available to use during standard bank location operating hours. The last video visit will be accepted 30 minutes before bank closure. To find the bank hours, visit our location listings.

Outside of bank hours, patients can access the On-Demand Video Visit service on their personal devices (smart phone, computer, tablet.) On-Demand Video Visits are available Monday through Friday from 7 a.m.–8 p.m., and Weekends from 8 a.m.–12 p.m. & 12:30–4:30 p.m.

Post-Visit Care

After your virtual visit, a summary of your care will be sent directly to your primary care provider via fax or will be uploaded to MyChart.

Need a primary care provider? No problem! We can assist you in connecting with a local provider to ensure continuity of care.

Find a primary care provider in your area.

Find a Provider

What Sets Us Apart?

UR Medicine is dedicated to expanding access to health services in communities throughout the Finger Lakes Region through traditional and non-traditional means. Together with Five Star Bank, we are focused on building whole-person relationships with our community members, improving both their physical and financial health.