Workshops and Training The following is a list of training sessions and workshops that the employer or supervisor can request. These workshops are done at the worksite in a group setting. Please make workshop and training requests 30 days in advance because of increase in demand. Note: All sessions are 1 hour unless otherwise specified. Open to All Employees Developing Resiliency While Moving Through Change In these tough economic times, changes at home and in the workplace are occurring more than we have expected. Our demands have increased and the support has often decreased. This course teaches participants the concept of resiliency and how to handle unexpected challenges with less reactivity and more adaptability. Conflict Resolution Skills Conflict does not have to be a negative experience. In order for growth and change to occur, we need conflict and differences of opinions. However, it is HOW we present our differences that are the keys to effective conflict resolution. Learn and practice the four steps for effective conflict resolution. Effective Communication Skills Communication has two components: Listening and speaking. Understanding what another person says does not mean you have to agree with them, but is critical to effective communication. What we say and how we say it is the other critical component to effective communication. Develop and practice active listening skills. Learn to communicate effectively to say what you mean and mean what you say. Coping with Work and Family Stress Stress happens. Stress does not go away, but we can learn how to manage our stressful lives, change what we can change, and let go of the things we cannot change. This session introduces the concept of stress, explains how perceptions influence stress levels, and identifies personal resources to mitigate stress. Employee Relationships: How Close is Too Close What are your personal boundaries at work with co-workers? With clients? What recourse is there if a co-worker is making someone feel uncomfortable? Learn to identify personal boundaries at work, about healthy and unhealthy boundaries, and how to set boundary limits when needed. When Substance Abuse Comes to Work It is estimated that substance abuse costs our society between thirty-three and sixty billion dollars a year. As many as one in five workers has reported injuries or exposure to dangerous conditions because of a co-workers drinking, or have had to go beyond their regular work responsibilities to compensate for an employee who was alcohol-impaired. This session will review facts of alcohol and substance abuse and offer resources to access help for the substance abuser and his/her family members. Dealing with Difficult People Difficult people pop up everywhere. They are our clients, our patients, and sometimes our co-workers or family members. Learn to identify types of personalities that are difficult and learn strategies to react effectively and diffuse a patient or customer who is being difficult. Depression Are you or is someone you know depressed? Depression is more common than we think and its impact is far reaching. This session teaches you to identify the causes, signs and symptoms of depression. Learn about treatment options and resources in the community that can help. Self-Esteem: Or—“No One Can Make You Feel Inferior Without Your Consent”—Eleanor Roosevelt Self-esteem is the relationship you have with yourself. How’s your self-esteem? Learn how self-esteem is developed by our experiences and learn how to identify people in your life that will enhance your self-esteem rather than chip away at it. EAP Orientation The EAP orientation is a complete overview of the benefit. Attendees will understand the services offered and how to access Strong EAP. Duration: 15-30 minutes. Compassion Fatigue: When the Helping Profession Hurts Secondary Traumatic Stress Disorder (STSD) occurs in helping professions when the pile-up of witnessing or working with victims of traumatic events and their families take an emotional toll. This presentation explores the characteristics of those most likely to experience STSD and how to add to your personal resources to minimize the effects of STSD. For Supervisors and Managers EAP Supervisory Training The EAP Supervisory Training teaches managers and supervisors how to address concerns they have with those who report to them. Attendees will learn that EAP can be a resource when addressing an employee with job performance concerns.