Continuity Practice

Highland Family Medicine

The main residency practice has grown to over 27,000 patients who come from neighborhoods throughout the Rochester area and represent the full spectrum of age, race, and socioeconomic backgrounds, including a large population of refugees. Providing continuity care at this busy office are 8 teams of faculty and resident physicians, nurse practitioners, nurses, medical assistants, and secretaries. Many of our clinicians and staff have worked at the practice for over twenty years. The practice underwent massive renovation in 2020 to redesign clinical areas to maximize the team-based care approach we emphasize, in addition to providing additional clinical consultation and conference rooms, a new dedicated resident education space, and faculty offices. We have used the Epic electronic medical record system since 2012.

Additional onsite resources include behavioral health specialists, social workers, chronic disease and health home care managers, and clinical pharmacists. Family physician faculty also have advanced training in Obstetrics, Sports Medicine, Geriatrics, and Breastfeeding Medicine. Our part-time psychiatrist provides weekly "e-consults" for faster management recommendations and will also see in-person consults for diagnosis or management. A URMC lab station and the Highland South Wedge pharmacy are also on the premises. Highland Family Medicine is a recognized Level 3 Patient-Centered Medical Home (PCMH) through the National Committee for Quality Assurance (NCQA).

Jordan Health - Brown Square Health Center

After over 40 years of wonderful collaboration, our residency program’s partnership with the Brown Square FQHC site came to a close in 2025. Our last graduating class of residents will complete their training in June 2026 and we are not matching new classes to that site. All of our residents will have their outpatient continuity practice at our primary urban office site Highland Family Medicine, where we provide care to patients from some of the most under-resourced neighborhoods in the city of Rochester. Patients also come from several Rochester suburbs, representing those families who have moved out of the city but want to maintain the connection to the physicians who cared for them over time. Patients represent many diverse cultures, including immigrants and refugees from many different areas across the globe who have come to Rochester over the past several decades.