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Life-Work Connections Employee Assistance Program

Helping you thrive in everyday life


integrated bhp eap

Employee Assistance Program (EAP)

Professional and confidential guidance provided at no cost for employees and their immediate family members. The Employee Assistance Program will help assess issues, and provide short-term counseling and referral as needed with life events including:

  • Addictions
  • Anxiety or depression
  • Child and adolescent issues
  • Coping with chronic illness
  • Domestic violence
  • Eating disorders
  • Family, marriage, and other relationship issues
  • Grief and bereavement
  • Legal and financial problems
  • Stress-related illness
  • And more...

Behavioral Health Partners (BHP)

A unique mental health service offering confidential, short-term, evidence based treatment for stress, depression, and anxiety. Services include individual therapy, medication management, and consultation with primary care physicians.

  • Stress
  • Anxiety
  • Depression

We Can Help

Juggling the demands of work, family, and other obligations, can make life stressful. Let us help you manage your challenges.

Life-Work Connections Employee Assistance Program (EAP) is a free, confidential service that provides UR employees and their families the opportunity to discuss personal or work-related problems with a professional counselor 24 hours a day, 365 days a year. We’ll offer you guidance and resources for coping more effectively with a variety of personal and work-related challenges including:

  • Problems with a supervisor or coworker
  • Depression
  • Anxiety
  • Grief and Bereavement
  • Family/ Marriage/ Relationship issues
  • Drug / Alcohol Dependency

Our program provides free assessment, short-term counseling, training, and referral services. 

Don't let a problem become a crisis. Call us at (585) 475-0432 to schedule an appointment.

Services Include:


Connection to a Qualified Counselor

Our experienced Employee Assistance Program professionals will give you guidance and resources for coping more effectively with a variety of personal and work-related challenges. EAP’s providers have a master’s degree/license in either Mental Health Counseling, Social Work or Marriage and Family Therapy. Some staff also are Certified Employee Assistance Professionals.


Provider Network/Referrals

EAP has developed a network of providers and other resources to ensure you receive the highest level of care. If you or your family member require more than the contracted number of visits or more urgent care is required than that provided by EAP, you will be referred to a resource that meets your individualized needs.


Critical Incident Response

A “critical incident” is an event that has the power to overwhelm usually effective coping mechanisms. When a critical incident occurs, both the organization and its employees are impacted. EAP offers an immediate, highly sophisticated response to critical incidents to enhance and support the resilience of the organization and its employees and to facilitate return to work productivity.


Quality Counseling & Assessment

We're dedicated to providing highly focused, confidential, and goal-oriented counseling. Individual case management, including follow-up, ensures appropriate and successful treatment. An EAP professional will evaluate your specific needs and recommend the appropriate form of treatment. This may include short-term counseling at EAP and/or a referral to resources in the community.


Work/Life Balance Resources

We provide resources for achieving work/life balance, including child/eldercare resources, financial and legal consultations, and referrals through our network of specialists.


Management Support

We offer on-site services for supervisors, including consultationsworkshops and trainingreferrals, and critical incident response.

Legal Statement

The Employee Assistance Plan for Faculty and Staff of the University of Rochester includes only the Life-Work Connections/EAP services. Biometric screenings, the Personal Health Assessment, lifestyle and condition management programs, Behavioral Health Partners, flu shots, and the 24/7 Nurse Line are part of the University health care plans.

This document provides only a summary of some of the features of these plans. Detailed information on the plans is available on the Benefits website or a paper copy of the information is available from the Benefits Office.

The University reserves the right to modify, amend or terminate the plans or programs at any time, including actions that may affect coverage cost-sharing or covered benefits, as well as benefits that are provided to current and future retirees.