913 Culver Road
Rochester, NY 14609
Fax (585) 288-7871
We are handicap accessible and have free parking. We are located on the RTS bus line.
Monday−Friday 8 a.m.−5 p.m.
Saturdays 10 a.m.−2 p.m.
Additional office hours for emergency visits only.
Welcome to the Culver Medical Group where both adults and children can get their medical care in one location. All of our Attending Doctors are board certified in Internal Medicine and Pediatrics.
Since we are part of UR Medicine Primary Care, we work closely with the region's top specialists at UR Medicine.
We are also home for the Adult Cystic Fibrosis Program.
We are a Patient-Centered Medical Home
Patient & Visitor Information
Additional Hours for Emergency Visits Only
5 p.m.–9 p.m.
The Culver Medical Group provides 24-hour telephone coverage for emergencies and urgent problems. If you have an emergency/urgent problem after regular office hours, please call our office at (585) 654-5432. The answering service will ask for information about your medical problem, will take your phone number, and have the doctor call you back.
- Routine physical exams and health screenings
- Sick visits
- Treatment and management of chronic diseases (such as diabetes and high blood pressure)
- Adult Cystic Fibrosis care
- Same-day appointments for urgent problems
- Prescribing medication and refills
- Immunizations and flu shots
- There is a lab draw station conveniently located in the building next door.
We see patients by appointment only. You can schedule an appointment by calling during office hours. If you wish more that one child to be seen, please specify this when you call so enough time can be scheduled for each visit.
We understand that you can't plan when you'll get sick, so we try to keep our appointment times flexible to meet your needs. We will try to schedule a sick appointment on the same day that you call. Sometimes this means you will see someone other than your regular doctor, but our team approach to your health care makes it possible for us to work together to meet your scheduling requirements.
Your cooperation in arriving on time for your appointment helps us stay on schedule. We strive to provide each patient with the highest quality care. In the event that our schedule is delayed, please rest assured that you will also get personalized attention during your appointment.
If you must cancel your appointment for any reason, please call at least 24 hours in advance. That will allow us to offer the appointment to another patient.
First Time Patients
- Please arrive 15 minutes early from your scheduled appointment to allow for registration and paperwork.
- To save time, fill out our new patient forms and bring them with you.
- Before your first appointment, call your previous doctor's office and have your records forwarded to our office. Your new doctor will want to review your past medial history and medication list.
- If your insurance company requires you to notify them when you change doctors, please call them with the name of your new primary care doctor.
What to Bring
- Your medical and drug insurance cards.
- A list of your current medications (with dosages), including any over-the-counter medications or supplements you have taken in the past six months.
- Check to see which prescription refills you may need so we can provide them for you at the time of your visit.
- Any forms that need to be completed.
Regular Checkups for Children
Regular office visits take place at 2 weeks, 2 months, 4 months, 6 months, 9 months 12 months, 15 months, 18 months, 2 years and then yearly.
Regular Checkups for Teens and Adults
Your doctor will determine when you need a regular check up as an adolescent and adult. At these appointments your doctor will talk to you about recommended screening tests for your age and risk factors.
The first shots will be at the 2 month visit. By the time your child is 2 years old, he or she should have 4 DTaP, 3 Polio, 3 Hepatitis B, 4 HIB, 4 Prevnar, 1 Chicken Pox, 1 MMR, and 2 Hepatitis A shots. One shot each of DTaP, Polio, MMR, and Chicken Pox is given to children before they enter school.
Before coming to your appointment, please check to see which prescription refills you may need so we can provide them for you at the time of your visit.
We require 3 business days for handling your prescription refill requests.
Always call your pharmacy first when you are out of medication. Since we participate in electronic prescribing the pharmacy will process any refill requests that you have directly through our electronic prescription program.
If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency roo. We admit adult patients to Highland Hospital, an affiliate of the University of Rochester Medical Center. The attending doctors at Culver provide care for all patients who are hospitalized at Highland Hospital. While the doctor caring for you may not be the doctor you normally see in the office we communicate regularly with that doctor to provide you the best care.
We admit children to Golisano Children's Hospital at Strong Memorial Hospital. The attending doctors also provide care for your children when they are hospitalized at Strong Memorial Hospital. While the doctor caring for you may not be the doctor you normally see in the office we communicate regularly with that doctor to provide you the best care.
If you or your child is admitted to a hospital where we don't have admitting privileges you will be cared for by a hospital doctor who specializes in hospitalized patients. Please ask them to contact the office to get accurate medical records and medication lists so that you get the best possible care.
Culver Medical Group is part of Highland Hospital. Because of that, you may receive two separate bills for your care–one from Highland Hospital and one from your provider.
That is so because Medicare requires us to file two claims with them each time we see a patient. Medicare Part A covers your visit to this hospital facility, and Medicare Part B covers the professional services of the physician/provider who provides your treatment. Therefore, you may receive two separate bills to satisfy your coinsurance payment and deductible responsibilities.
Co-payments should be made at the time of your visit. You can pay with cash, personal check or credit card and you now have the ability to pay your hospital or physician bill online at Pay a Bill.
You will be billed for any services not covered by your insurance company.
If you have questions regarding your bill, please call the number listed on the bill and the staff will be happy to answer your questions.
We accept most types of insurance including Excellus Blue Cross-Blue Shield, Preferred Care, Aetna, Medicare, Medicaid as well as others.
Please notify our office if your insurance coverage changes. Bring your insurance card with you to your appointment; we will need the new information printed on your insurance card.
We are committed to providing excellent health care for everyone. Financial hardships should never stop you from getting the medical care you need. We offer financial assistance to individuals who are unable to pay medical bills. If you feel you need help, please call our customer service staff at (585) 758-7650 or out of area toll free 1-888-925-4301.
What Our Patients Need to Know About Cystic Fibrosis Care
Dr. Horowitz, (Rob) the Adult CF Center Director, will be at Culver every Monday morning to see patients in clinic and will be available by phone 24/7 as needed to consult on CF illness calls and questions. Ann McMullen will be at Culver on Mondays to see patients in clinic; she will also be on site on Tuesday morning and Thursday afternoon to take phone calls or see patients as needed for an illness or a follow up visit. She will be available by pager to assist with patient management as requested by the Culver group. Dr. Scofield (Steve) or Dr. Pulcino (Tiffany) will also be at most CF clinics.
Also present at every Monday Adult Clinic:
- Donna Germuga, our respiratory therapist, will do lung function testing and help our adults learn more about airway clearance methods, nebulized therapies, and respiratory equipment issues.
- Melissa Berry, our dietitian, will work with our adults to address their nutrition needs and help obtain supplements needed for improving nutrition.
- Chris Stokes, our social worker, will support patient needs, such as issues with insurance, transportation, life stress, and school, career, and family.
- Aida Martinez-Sill and Megan Greer are nurses at Culver who have a special interest in CF and who will be in all CF Clinics
All attending physicians at CMG have completed extensive training in both pediatrics and internal medicine. This practice is part of a residency training program and doctors in training have completed medical school and work under the supervision of one of the attending physicians. If CF patients need to be seen in the office acutely when the CF team is not on site, they may be seen by one of the residents. These doctors are supervised by the attending doctors, who will always be involved in the visit.
Call the CMG number: (585) 654-5432. The caller will be connected with the CF clinic staff if one of them is on site at the time of the call. If not, the call will be answered by the CMG nurse and physician handling calls to the practice at the time. They, in turn, will consult the CF team as needed to manage the illness issue. Ann McMullen will have illness visit opportunities on Tuesday and Thursday and there will always be flexibility in the CMG schedule to meet patient needs for illness care. The CMG group has made a strong commitment to cystic fibrosis care and has significant experience in managing common cystic fibrosis problems and complaints. Because this is a resident training practice, the CMG group is dedicated to education and has committed to an ongoing program of CF education for physicians, residents in training, nurses, and staff.
The CMG practice follows a number of our adults with cystic fibrosis for their primary care needs. They have expertise in general health care needs of young adults as well as in specific issues that affect adults with CF, such as diabetes, osteoporosis, and arthritis. They welcome the interest of adults with CF in having them as their primary care provider, and the Adult CF team encourages our adults to consider combining their chronic illness care and primary care at Culver.
The physicians at CMG admit adult patients to Highland. They will work with Dr Horowitz to admit all adults with CF to Highland, preferably to West 7 which is the current unit of choice for these admissions. If specialized consultation and services are needed, these will be arranged either at Highland or at Strong Memorial Hospital, whichever is more appropriate. The Adult CF program will always maintain a collaborative arrangement with the physicians in Pediatric Pulmonary (Drs Ren, Voter, and Cheng) and they will remain involved as consultants to the care of adults as needed. The adult pulmonologists at Strong have also made a commitment to consult on CF lung-related issues.
As always, we encourage our patients to contact us through CMG about illness needs so that we may help them make the best decision about where they should be seen for care. Most emergent needs can be well managed at the Highland ED. If specialized emergent care is anticipated to be needed, we will direct those patients to Strong ED.
A Strong outpatient laboratory is available on site at CMG. University Imaging on Lac de Ville Blvd or Highland Hospital Radiology will complete routine chest x-rays without an appointment. More extensive imaging such as CT scans must be scheduled. Once a year, adult patients will be scheduled for full PFTs at Strong in the Pediatric Pulmonary Function Laboratory.
Please ask your pharmacy to fax refill requests to the CMG office, fax: (585) 288-7871.