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Highland Hospital


1000 South Avenue
Rochester, NY 14620

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In an Emergency, call 911 or your local ambulance.


The Wolk Emergency Department at Highland Hospital is a state-of-the-art facility staffed by physicians specially trained and highly experienced in emergency medicine. These professionals work closely with a dedicated and talented team of physician assistants, nurses, and patient care technicians to provide the very best care.

Experts in Geriatric Care

As the leading provider of geriatric services in upstate New York, Highland Hospital’s emergency services are tailored to meet the needs of older patients. Highland is the first in our area to equip its Emergency Department with elder-friendly features and design emergency care protocols especially for the elderly.

We have more geriatricians on staff than any hospital in the region, and we collaborate with them to attend to the complex needs of geriatric patients. Many of our nurses have geriatric-specific NICHE training and are certified by the ANCC.

Affiliated With the University of Rochester Medical Center

The Emergency Departments at Highland and Strong Memorial Hospitals work collaboratively to manage the flow of patients, and Highland patients have access to the wide variety of specialty services at the Medical Center.

Learn more about the Emergency Department at Highland Hospital.

Highland Hospital Emergency Department

Parking Information

Enter the hospital grounds from South Avenue and take the first right. The emergency entrance will be directly in front of you. Patients can be dropped off at the door.

Before You Go

When Should I Go to an Emergency Room?

If you think it’s a life-threatening situation, call 911 or go to the nearest emergency room. This could include:

  • Heavy bleeding
  • Seizures
  • Difficulty breathing
  • Extreme pain
  • Unconsciousness
  • Head, neck or back injury
  • Pale, cold, and clammy skin
  • Weak and rapid pulse

If you can’t drive safely or it is an extremely urgent situation, we suggest that you use an ambulance to get to the emergency room.

Which Emergency Room Should I Go To?

If you can contact your doctor, they will advise you. If you can’t reach your doctor and are driving yourself, go to the emergency room that is closest to you. If you’re using an ambulance and do not have a specific preference, they will bring you to an emergency room based on its location, your type of emergency, and other factors.