Primary Care - Partners in Internal Medicine

Penfield

We are an Internal Medicine Practice providing medical care for adult patients over the age of 18. Our doctors are board certified in Internal Medicine and are faculty members of the University of Rochester School of Medicine and Dentistry.

As part of UR Medicine Primary Care, we work closely with the region's top specialists at UR Medicine. Our providers go beyond simply providing treatments. We work with you to develop the best health plan for you.

• Routine physical exams and health screenings
• Sick visits
• Treatment and management of chronic diseases (such as diabetes and high blood pressure)
• Same-day appointments
• Immunizations and flu shots
• Prescribing medication and refills
• GYN exams

Illnesses occur unexpectedly, so we keep our appointment times flexible for your convenience. If your physician is not available when you call for an appointment, you may be offered an appointment with a different physician or physician assistant in our office.

Your cooperation in arriving on time for your appointment helps us stay on schedule. We strive to provide each patient with the highest quality care. In the event that our schedule is delayed, please rest assured that you will also get personalized attention during your appointment.

If you must cancel your appointment for any reason, please call at least 24 hours in advance. That will allow us to offer the appointment to another patient.

First Time Patients

• Please arrive 15 minutes early from your scheduled appointment to allow for registration and paperwork.
• To save time, fill out our new patient form and bring it with you.
• Before your first appointment, call your previous doctor's office and have your records forwarded to our office.
• If your insurance company requires you to notify them when you change doctors, please call them with the name of your new primary care doctor.

What to Bring

• Your medical and drug insurance cards.
• A list of your current medications (with dosages), including any over-the-counter medications or supplements you have taken in the past six months.
• Any forms that need to be completed.

Prescription Refills

Please allow 24 hours for all prescription refills. Call your pharmacy and ask them to transmit the refill request to us electronically or fax the refill request to your doctor's fax number. The pharmacy will provide us with all the information needed to refill your prescription.

Prescriptions for controlled substances that require a New York State special prescription cannot be renewed over the phone and must be picked up at our office. Please make sure you always have enough medication for nights, weekends, and holidays.

Emergencies/Hospitalizations

If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency room and have the hospital notify our office or the physician on call.

Most insurance plans require prior approval of all emergency room visits. Please call our office before obtaining these services.

If you require hospitalization, our doctors admit patients to UR Medicine hospitals, including Strong Memorial Hospital and Highland Hospital. Our practice has partnered with the Hospitalist Service at both hospitals.

Billing

Co-payments should be made at the time of your visit. You can pay with cash, personal check or credit card, or you can pay your hospital or physician bill online at Pay a Bill.

You will be billed for any services not covered by your insurance company.

If you have questions regarding your bill, please call the number listed on the bill and the staff will be happy to answer your questions.

Insurance

We accept most types of insurance including Excellus Blue Cross-Blue Shield, Preferred Care, Aetna, Medicare, Medicaid as well as others.

Please notify our office if your insurance coverage changes. Bring your insurance card with you to your appointment; we will need the new information printed on your insurance card.

We are committed to providing excellent health care for everyone. Financial hardships should never stop you from getting the medical care you need. We offer financial assistance to individuals who are unable to pay medical bills. If you feel you need help, please call our customer service staff at (585) 758-7650 or out of area toll free 1-888-925-4301.