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Chase Ann Miller, M.D.

Chase Ann Miller, M.D.

Otolaryngology (ENT) , Pediatrics , Pediatric Otolaryngology

4.7 out of 5 stars
UR Medicine Faculty The University of Rochester Medical Faculty Group (URMFG) consists of over 900 specialist and primary care providers spanning 19 departments. URMFG is certified by the National Committee for Quality Assurance.
Accountable Health Partner Accountable Health Partners (AHP) is a network of over 2,000 community and UR medical faculty and a dozen leading hospitals throughout the region. AHP offers a full range of care.
Accepting New Patients

Contact

Locations

Ear, Nose, & Throat - Brighton

Clinton Woods
2365 South Clinton Avenue, Suite 200
Rochester, NY 14618

Pediatric Otolaryngology - Rochester

Lattimore Medical Center
125 Lattimore Road, East Entrance, Suite 100
Rochester, NY 14620

About Me

Chase H. Miller, MD, is an Associate Professor of Clinical Otolaryngology at the University of Rochester Medical Center. She received her medical degree from Wake Forest School of Medicine in North Carolina. Dr. Miller completed her surgical internship and residency at the University of Rochester. ...
Chase H. Miller, MD, is an Associate Professor of Clinical Otolaryngology at the University of Rochester Medical Center. She received her medical degree from Wake Forest School of Medicine in North Carolina. Dr. Miller completed her surgical internship and residency at the University of Rochester. She received extra training in Otolaryngic Allergy and is a Fellow of the American Academy of Otolaryngic Allergy. She is active in global medical mission work in Africa.

Specialty Areas
• Rhinology (treatment of nasal disorders)
• Otolaryngic Allergy (allergies related to the ears, nose, and throat)
• Pediatric Otolaryngology
• General Otolaryngology (treatment of ear, nose, and throat disorders)

Global Educational Contributions
•Pan African College of Surgeons Short Term Otolaryngology Faculty 2010- present
•Otolaryngology Faculty Kabarak University Family Practice Program 2017- present
•Otolaryngology Champion Tenwek Hospital, Kenya

Certified Specialties

Otolaryngology, Head And Neck Surgery - American Board of Otolaryngology

Faculty Appointments

Associate Professor of Clinical Otolaryngology (Part-Time) - Department of Otolaryngology (SMD)

Credentials

Residency & Fellowship

Residency, Otolaryngology, University of Rochester Medical Center. 1990 - 1994

Internship, Surgery (General Surgery), University of Rochester Medical Center. 1989 - 1990

Medical School, Wake Forest University School of Medicine. 1985 - 1989

Awards

University of Rochester School of Medicine and Dentistry Otolaryngology Faculty Teaching Award. 2007

Genesee Hospital Certificate of Recognition for providing comprehensive and humanitarian care to patients.. 1999

American Academy of Otolaryngic Allergy Research Award. 1992

Magna Cum Laude Graduate. 1985

Publications

Journal Articles

The effectiveness of reducing endotracheal cuff pressure after retractor placement to decrease postoperative laryngeal dysfunction in anterior cervical surgery: a meta-analysis

Miller, A; Griepp, BE; miller, C; Hamad, M; Ramos, R; Murthy, S.

Journal of Neurosurgery Spine. 2022; : 1-10.

Fine-needle aspiration of dedifferentiated acinic cell carcinoma: Report of a case with cyto-histological correlation.

Johnykutty S, Miller CH, Hoda RS, Giampoli EJ

Diagnostic cytopathology.. 2009 October 37 (10):763-8. Epub 1900 01 01.

Cutting edge: anti-tumor necrosis factor therapy in rheumatoid arthritis inhibits memory B lymphocytes via effects on lymphoid germinal centers and follicular dendritic cell networks.

Anolik JH, Ravikumar R, Barnard J, Owen T, Almudevar A, Milner EC, Miller CH, Dutcher PO, Hadley JA, Sanz I

The Journal of immunology : official journal of the American Association of Immunologists.. 2008 January 15180 (2):688-92. Epub 1900 01 01.

Accumulation of interferon gamma-producing TH1 helper T cells in nasal polyps.

Miller CH, Pudiak DR, Hatem F, Looney RJ

Otolaryngology--head and neck surgery : official journal of American Academy of Otolaryngology-Head and Neck Surgery.. 1994 July 111 (1):51-8. Epub 1900 01 01.

Can Histologic Criteria of Nasal Polyps Be Used To Screen for Cystic Fibrosis?

Miller, C.M; Hatem, F; Metlay, L.A; Schwartz, R.H; Hengerer, A.S.

Pediatric Asthma, Allergy, and Immunology. 1994; 8(1): 51-56.

Endoscopic sinus surgery: outcome in 155 cases.

Matthews BL, Smith LE, Jones R, Miller C, Brookschmidt JK

Otolaryngology--head and neck surgery : official journal of American Academy of Otolaryngology-Head and Neck Surgery.. 1991 February 104 (2):244-6. Epub 1900 01 01.

Books

Bailey's Head and Neck Surgery - Otolaryngology (2014)

Chapter: Headache and Facial Pain

Authors: Miller, C.; Archilla, A.

Publisher: Lippincott Williams & Wilkins 2014

Ratings & Comments

At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

During this visit, did this provider spend enough time with you?

4.7 stars

During this visit, did this provider show respect for what you had to say?

4.8 stars

During this visit, did this provider give you easy to understand information about these health questions or concerns?

4.7 stars

During this visit, did this provider listen carefully to you?

4.7 stars

During this visit, did this provider explain things in a way that was easy to understand?

4.7 stars

Patient Comments

4.2 stars

Dr. Miller moved through our appointment quickly, which was fine. We left with a plan and clear next steps. I wouldn't recommend her because I didn't find her to be warm and welcoming. She never introduced herself. She was short when we were trying to find the right medical terms to discuss some family history. I felt awkward like we were nuisances, and I was worried my son would feel uncomfortable with her, but thankfully, he didn't seem to mind. [...]

Apr 19, 2024

5.0 stars

[...] Dr Miller Is a great Dr [...]

Feb 15, 2024

5.0 stars

This WHOLE visit,I can say was one of the best I have ever had

Feb 04, 2024

5.0 stars

My experience was great-

Feb 03, 2024

5.0 stars

Dr. Miller has been my ENT for along time. She knows my history and treats each of my sinus infections with scoping my sinuses, culturing a sample and prescribing the right medicine for the strain the culture treats. I really appreciate this procedure because I don't want to be on the incorrect antibiotics and find I need a different one.

Jan 19, 2024

5.0 stars

Dr. Miller is wonderful! Very kind and caring, takes a personal interest in you!

Dec 20, 2023

5.0 stars

Dr. Miller was very thorough and an attentive listener. I did not feel rushed in my appointment and she was open to my questions.

Nov 23, 2023

5.0 stars

I was given excellent care, with a follow up appt for any more care I might need.

Sep 09, 2023

5.0 stars

I was amazed at how thorough the Dr was and that I not only got a hearing exam, but also treatment for my fluid in my ear, all within this visit. Amazing service from start to finish.

Aug 22, 2023

5.0 stars

She was very helpful and understanding of my concerns and straight to the point

Aug 13, 2023

5.0

Great meeting with provider -showed interest and gave good medical advise

Jun 30, 2023

5.0

Dr. Miller is a perfect example of what a caring, professional health care provider should be.

Jun 06, 2023

4.6

I trust Dr. Miller's knowledge and recommendations but wish she was more open w/explanations.

May 03, 2023

5.0

Very happy she is sending us to the pediatric location for future visits

Feb 18, 2023

5.0

Dr. Miller showed great skill in my treatment and follow-up.

Jan 26, 2023

4.2

1. The Provider only wanted to deal with one of my concerns even though they all may be related. 2. While waiting in the examination room the RA provided me with another questionnaire to complete prior to seeing the Care Provider named earlier in this survey. The questionnaire asked about conditions, symptoms & one more category. At one point during the exam the Care Provider In a belligerent tone asked, "You've had all of these symptoms in the last two weeks!?" "No," I responded, "Not in the last two weeks but over time since the initial concern developed." (Let's recall at this point, her office did not schedule the appointment until 3 months after contact.) Her response, "The form says to fill It out with the last two weeks in mind." I reached for the form with the intent of revising my responses and re-read the instructions to myself and then I read them out loud to her pointing out it did not state to limit responses to the last two weeks. At which time she said, "Well, when I give to patients I always tell them to "Fill it out with the last two weeks in mind. You don't need to change your answers now." A. She did not give me the form to fill out, the RA did B. The RA did not provide any such instructions (she was in the room during the exam & this conversation and did not contradict this fact - because it would have been untruthful if she did.)C. As previously stated, it was not in the printed instructions on the form to limit responses to the previous two weeks.After this exchange the Care Provider's attitude immediately shifted to a more open minded and positive point of interaction.

Dec 22, 2022

3.0

Dr. Miller was VERY businesslike [...]

Dec 05, 2022

1.0

I would not recommend this person to anyone.

Nov 07, 2022

5.0

The best experience.

Sep 28, 2022

2.2

Dr. Miller is abrasive. This was my second time seeing her and both times were the same. It's like she's annoyed. She also doesn't hear what I'm saying. I tell her of what other doctors have told me and she blows it off. [...] All around one of the worst doctors I've ever seen in over 25 years. Not only in advice but in bedside manner.

Sep 24, 2022

3.4

I would prefer if this provider (Dr. Miller) would have a better 'bedside manner' and show a bit of empathy and compassion. Everything discussed with her seemed to be too 'cut and dry'.

Sep 22, 2022

5.0

I saw Dr Miller with what I thought was a chronic and minor condition. Within days of my first visit with Dr Miller she performed a biopsy which indicated cancer cells in my throat. Since then I've been impressed with the way she has been efficient, clear and thoughtful in helping me plan for treatment.

Aug 21, 2022

5.0

Not very friendly.

Aug 18, 2022

2.2

This doctor showed no concern for my condition. She was cold as ice, no "bedside manner" at all.

Aug 18, 2022

1.4

Provider seemed irritated when entering exam room. She didn't listen well to my concerns or my health issues, documented perfect hearing after I just completed test that showed hearing loss of high and low tones with Audiology right there. She told me my primary care physician couldn't diagnose a middle ear infection and I probably never had one all [...] and that adults don't get ear infections without a coexisting sinus infection. This was after I explained my 4 months battle with a Sinus infection with Pseudomonas right prior and my Immunodeficiency of the B lymphocytes. She brushed off my temporal lobe CT findings and told me almost everyone has SCDS, and writes I was asymptomatic after I let her know about my ear pain, dizziness, nausea, and hearing loss. She sent me away saying it was my TMJ, which may be part of my issue but definitely not the whole issue. Even if she ends up being right about my jaw, she was dismissive and rude so it was hard to have confidence in her abilities. I'll seek out a second opinion if I need additional help with my ears. All others I encountered at the office that day were wonderful and helpful.

Jul 28, 2022

1.4

Provider and her resident did not give compassionate care. [...] When the provider joined, I asked specific questions. While I'm not a doctor, I'm pretty good at understanding things if they explained to me. I do not claim to know what is in the providers head but it just did not seem like she was interested in answering my questions. I am not the expert in otolaryngology or allergy treatment. This is why I need explaining and information from her. [...] I felt like The provider and her resident were not interested in really answering my questions. They were interested in assessing me and getting me out of there. [...]

Mar 24, 2022

2.2

This was my first visit with this doctor and my first ever visit to an ENT specialist. From the moment she came in the room her demeanor was flat, cold and disinterested. She was not friendly or warm (or even smiled) in the least. [...] She acted like this was so routine she didn't want to even be there. She sat down and asked me to tell her about why I was there [...] She was looking at me while I was telling her, but then half way through she closed her eyes and kept them closed while I finished. I've never had a doctor do that. Definitely gives off an impression that she is completely disinterested in me. Since it was my first time to an ENT I didn't know what to expect. She sometimes would preface/explain things she would do before she did them like, "I'm going to look in your ears, I'm going to look up your nose", etc - but other times she did not. Like when she put some nasal spray in my nostrils, she told me basically while she was doing it, instead of a little bit before, and she didn't mention what it was for. I assumed it was water/saline. Apparently it was to numb my nasal area for putting the scope up there next, which I found out about 5 min or so AFTER she was done with the lighted scope when I started to feel that area and the roof of my mouth go numb and asked if that what the nasal spray was for, which only then did she confirm. When I mentioned that would have been nice to know beforehand, she had no reply or visible reaction to that statement. Luckily the scope didn't cause me any discomfort since the numbing spray hadn't even kicked in yet when they were doing the scope (even a dentist won't start a procedure until they ask you and make sure you can feel the numbing from the novocaine). Also, during the exam whenever she wanted me to face her directly so she could look at my nasal area she would just suddenly grab my head and force it toward her. She did this several times and I would have much preferred that she just ask me to turn my head toward her, which is a very easy thing to do and more respectful to the patient. Again I've never had any doctor just grab any part of me and force it toward them. After the exam she gave the bare minimum in explanation of my condition and then just stopped talking - I guess waiting for me to ask questions. I did ask a few and she answered them very succinctly. She was not engaging at all and seemed like she'd rather be anywhere else but there. If I need to see an ENT again I will definitely be going somewhere else.

Mar 22, 2022