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Shannon D. Pitts, M.D.

Shannon D. Pitts, M.D.

Primary Care

5 out of 5 stars
UR Medicine Faculty The University of Rochester Medical Faculty Group (URMFG) consists of over 900 specialist and primary care providers spanning 19 departments. URMFG is certified by the National Committee for Quality Assurance.
Accountable Health Partner Accountable Health Partners (AHP) is a network of over 2,000 community and UR medical faculty and a dozen leading hospitals throughout the region. AHP offers a full range of care.
Not Accepting New Patients

Locations

Clinton Crossings Internal Medicine - Brighton

Clinton Crossings, Building H
2400 South Clinton Avenue, Suite 110
Rochester, NY 14618

About Me

Dr. Pitts is a 2002 graduate of the University of Miami School of Medicine. After relocating to Rochester she completed her Internal Medicine residency at Strong Memorial Hospital. She has been practicing primary care as faculty at the University of Rochester since 2005.

Dr. Pitts enjoys tak...
Dr. Pitts is a 2002 graduate of the University of Miami School of Medicine. After relocating to Rochester she completed her Internal Medicine residency at Strong Memorial Hospital. She has been practicing primary care as faculty at the University of Rochester since 2005.

Dr. Pitts enjoys taking care of generations of families in her practice. She strives to create trusting and productive relationships with her patients, while addressing preventative health and medical disease.

Dr. Pitts and her husband have two children – Maddie and Max.

Certified Specialties

Internal Medicine - American Board of Internal Medicine

Faculty Appointments

Assistant Professor of Clinical Medicine - Department of Medicine, Primary Care Physicians (SMD)

Credentials

Residency & Fellowship

Residency, Internal Medicine, University of Rochester Medical Center. 2003 - 2005

Internship, Internal Medicine, University of Rochester Medical Center. 2002 - 2003

Education

MD | University of Miami School of Medicine. 2002

Awards

Lawrence A. Kohn Teaching Fellow. 2019

Lawrence A. Kohn Teaching Fellow. 2018

2003 Milton S. Luria Award.

Ratings & Comments

At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

During this visit, did this provider spend enough time with you?

5.0 stars

During this visit, did this provider show respect for what you had to say?

5.0 stars

During this visit did this provider give you easy to understand information about these health questions or concerns?

5.0 stars

During this visit, did this provider listen carefully to you?

5.0 stars

During this visit, did this provider explain things in a way that was easy to understand?

5.0 stars

Patient Comments

Dr. Pitts is an excellent physician.

Sep 30, 2024

Dr. Pitts took time to develop a course of action that would help with my thyroid condition. She listens to all my concerns and provides excellent feedback.

Sep 29, 2024

Shannon Pitts is an excellent provider. Attentive to my concerns, very informative

Sep 23, 2024

Felt very rushed out with questions & concerns [...}

Sep 22, 2024

She always gets back to me quickly and provides what I need / any concerns!

Sep 21, 2024

Dr Pitts is the best that you could have for a Dr

Sep 21, 2024

Everyone,including Dr. Pitts were absolutely wonderful In every aspect of my care. A role model for doctors visits.

Sep 21, 2024

I have recommended many times

Sep 19, 2024

I always feel very well cared for!

Sep 15, 2024

Love Dr Pitts

Sep 14, 2024

Dr. Pitts is THE STANDARD for exceptional care.

Sep 02, 2024

I have recommended Dr. Pitts because she is one of the BEST PCP that I have ever had. My entire family goes to Dr. Pitts because of her great service.

Aug 26, 2024

Dr. Pitts is the most efficient and thorough doctor I've ever have worked with. Love it!

Aug 26, 2024

Great

Aug 20, 2024

Dr Shannon Pitts is THE best physician I've ever had the pleasure of being a patient. I know I can count on her responsiveness even after hours when she could easily wait until the next day. If she could be my physician for all of my medical issues, I would happily agree.

Aug 19, 2024

Dr. Pitts always explains and takes my feedback.

Aug 10, 2024

Shannon is a wonderful PCP responsive and thorough

Aug 02, 2024

Dr. Pitts is great, always answers my questions, and concerns.

Aug 01, 2024

Can't say enough good things about Dr. Pitts and Staff

Jul 27, 2024

I have and will continue to Bragg about Dr. Pitts and Sam

Jul 27, 2024

Excellent

Jul 23, 2024

The best

Jul 20, 2024

Dr. Pitts is very thorough and listens carefully.

Jul 16, 2024

5.0

Dr Pitts sent me a message at 5:11am on my chart ! I'm so fortunate to have a pcp who is so committed and responsive to my needs. I can't praise her enough.

Jun 25, 2024

5.0

I love how efficient and proactive Dr. Pitts is.

Jun 25, 2024

5.0

Dr. Pitts is an exceptional doctor, takes the time to listen, asks if you have any questions, and explains everything in detail. The nurse that came in to take my blood pressure and answered all my questions was also super nice!

Jun 24, 2024

5.0

I will never change my doctor. Dr. Pitts has been my primary physician for 25 years and has been fantastic!!!

Jun 24, 2024

5.0

11 yrs ago this coming August, I went to see Dr Pitts for what should have been a minor issue with an easy solution. When she knew my issue wasn't what we thought, she didn't brush me off. Instead she ended up allowing me to live longer than anyone could have imagined. My "minor" issue turned out to be Stage 4 Metaststic Breast Cancer. No other doctor is as thorough and thoughtful as she is. I hope every single patient she has knows how special she is and how lucky they are to have her.

Jun 24, 2024

5.0

Dr Pitts is an exceptional General Practitioner. In my 54 yrs, she is hands down the very best. She's always available- she responds very quickly to MyChart messages and in the 11 yrs of being her patient I have only seen a Nurse Practitioner once.

Jun 24, 2024

5.0

Do NOT let Dr Pitts ever retire - please.

Jun 24, 2024

4.2

All and all good doctor

Jun 19, 2024

4.2

Good

Jun 19, 2024

5.0

It was wonderful to see Dr. Pitts again! I had a number of health concerns and I'm sure she spent much more time than allocated to help assess and provide a plan for each, making me feel much better when I left. Thank you! Both Heather the nurse and Heather the check out person were also friendly and professional and I enjoyed working with them.

Jun 19, 2024

4.5

Dr. Pitts and everyone in her office is great. [...] MyCharts messages are often answered within the hour and I can't say enough about the great care this office provides for me as well as several family members who are also patients.

Jun 16, 2024

5.0

[...] Had very good experience.

Jun 16, 2024

5.0

Best care

Jun 16, 2024

5.0

Very concerned, and Very informative. Always attenditive, respectful and listen to all my concerns.

Jun 16, 2024

5.0

Great provider

Jun 15, 2024

5.0

Concerned and excellent provider

Jun 13, 2024

5.0

We just feel so lucky to have Dr. Pitts as our provider! This was my annual check up and I had a number of concerns all of which she put me at ease about, and I love catching up with her about our families!

Jun 10, 2024

5.0

Dr. Pitts is excellent. She is smart, decisive, and compassionate.

Jun 09, 2024

5.0

Very pleasant. Answered All my questions clearly

Jun 09, 2024

5.0

No improvement needed

Jun 09, 2024

5.0

Dr Pitts is exceptional as my physician!

Jun 08, 2024

5.0

Dr and her staff with receptionist are the best that you could find. Always on time and never rushed. Response to my chart with Dr and office is always so smooth.

Jun 08, 2024

5.0

Could not get a better Dr or staff than this office!!!!!

Jun 08, 2024

5.0

I love Dr Pitts, she always listens and gives clear feedback

Jun 08, 2024

5.0

Always answers the phone and is helpful

Jun 08, 2024

5.0

I love the people in this office.

Jun 08, 2024

5.0

[...] Excellent care

Jun 08, 2024

5.0

Excellent care

Jun 08, 2024

5.0

This was a visit for a health concern. Dr Pitts and staff made time for me to be seen and treated me with utmost respect and care

Jun 07, 2024

5.0

Very knowledgeable and helpful with my health care.

Jun 06, 2024

5.0

Dr. Pitts and her staff have always been courteous, professional and friendly. I feel they have listened to my concerns and answer any/all of my questions.

Jun 05, 2024

5.0

Dr Pitts is a perfect provider and her staff rocks

Jun 04, 2024

5.0

For me things are fine

Jun 01, 2024

5.0

Dr Pitts and staff are the Best

Jun 01, 2024

5.0

Dr Pitts always listens carefully to my needs when I have appointments with her.

May 31, 2024

5.0

Dr. Pitts Outstanding and concerning.

May 30, 2024

5.0

Dr Pitts is excellent, always listening to the patient and talking over medication, concerns, etc.

May 24, 2024

5.0

I had a very good yearly exam.

May 24, 2024

5.0

Dr Pitts has always responded quickly to my issues, no matter what day or time of day.

May 24, 2024

5.0

[...] Completely satisfied!

May 22, 2024

5.0

It wasn't rushed per se, but just slow the pace a bit.

May 21, 2024

5.0

No issues

May 19, 2024

5.0

Dr Pitts is excellent. Zero complaints. Have to have her as my Dr.

May 19, 2024

5.0

All good experiences

May 16, 2024

5.0

[...] All good

May 16, 2024

5.0

Best Doctor and office staff

May 15, 2024

5.0

Dr. Pitts and her receptionist are excellent service providers.

May 12, 2024

5.0

Dr. Pitts is a sensible, no-nonsense provider with a good bedside manner. I'm glad she's our family doctor.

May 12, 2024

5.0

Dr Pitts Is wonderful

May 12, 2024

5.0

It was pleasant and productive.

May 11, 2024

5.0

I had an issue that needed attention and was able to get into see Dr. Pitts that day...she was able to diagnosis the problem and prescribe meds and I was on the mend ....

May 11, 2024

5.0

[...] I was able to get an appointment, I did not have to wait to see the doctor and it is comforting to talk to a doc that has known you for a while....

May 11, 2024

5.0

Always prompt and clear

May 10, 2024

5.0

[...] Just keep up the good work.

May 10, 2024

5.0

I always have a positive experience with my doctor. I think she is wonderful.

May 10, 2024

5.0

Dr Pitts always listens and encourages my input on plans for my care. I feel very cared for and safe with her.

May 08, 2024

5.0

Dr Pitts is always there when I need her .

May 06, 2024

5.0

[...] Everyone is helpful and pleasant

May 06, 2024

5.0

Dr. Pitts is quite amazing in getting every diagnosis, treatment plan, and/or recommendation of a specialist perfect....the first time, every time. Plus, she always seems to be able to fit me into a slot in her schedule, right away, whenever I need it most. I am always impressed and thankful for all of it.

May 04, 2024

5.0

Dr. Pitts is a great provider that cares and is a good listener

May 03, 2024

5.0

Dr Pitts is the best PC physician I've ever had. She listens and the prescriptions she has recommended work for me

May 01, 2024

5.0

[...] I highly recommend this office.

Apr 29, 2024

5.0

Dr Pitts is amazing! I am so lucky and grateful

Apr 28, 2024

5.0

Dr. Pitts is the BEST !!!!

Apr 28, 2024

5.0

Everything is great

Apr 28, 2024

5.0

Dr. Pitts is an excellent primary care provider.

Apr 27, 2024

5.0

Its all good

Apr 27, 2024

5.0

Dr. Pitts is the best

Apr 27, 2024

Dr Pitts is better than " very good". She is very attentive and compassionate, as well as knowledgeable and always responds quickly.

Apr 26, 2024

5.0

Very pleased with Dr Pitts

Apr 24, 2024

5.0

No concerns

Apr 24, 2024

5.0

Dr Pitts as well as her staff display professionalism and provide quality care

Apr 24, 2024

5.0

Dr Pitts helped with my recent injury with some advice on medication that she could help with.

Apr 21, 2024

5.0

Dr. Pitts is an excellent physician and I have recommended her to my friends. Her assistant, Samantha, is truly an asset to her practice. She is professional, extremely capable and friendly. I am fortunate tp ha both of these women as my caregivers.

Apr 20, 2024

5.0

I have always liked and respected my PCP, Dr. Pitts; She is a very understanding, caring and compassionate physician.

Apr 20, 2024

5.0

[...] My overall experience was excellent.

Apr 20, 2024

5.0

Dr. Pitts and her staff are excellent [...]

Apr 19, 2024

5.0

Very comfortable with my doctor

Apr 18, 2024

5.0

Knowledgeable of my health status and improvement plan

Apr 18, 2024

5.0

This is a great doctor. She is knowledgeable, really attentive and deserves a raise.

Apr 16, 2024

5.0

[...] Great experience every time.

Apr 16, 2024

5.0

Dr. Pitts is excellent!

Apr 16, 2024

5.0

Dr Pitts and her staff are the best!

Apr 14, 2024

5.0

Dr. Pitts has always shown care and concern for our health. She listens to our concerns.

Apr 09, 2024

5.0

Dr Pitts is wonderful - she's organized, efficient and always listens. She responds to messages quickly and always gets me in within a day or two of requesting an appointment.

Apr 07, 2024

5.0

[...] Everything was great!

Apr 07, 2024

5.0

She always asks about me and my family

Apr 05, 2024

5.0

Dr. Pitts , has been the BEST doctor and staff my family has ever had

Apr 04, 2024

5.0

Great job everyone!

Apr 02, 2024

5.0

Dr. Pitts is compassionate, knowledgeable and takes the time to listen to my concerns. Practices need more physicians to follow this example.

Apr 02, 2024

5.0

[...] I absolutely love Dr. Pitts and have referred other patients to her [...].

Mar 29, 2024

5.0

Dr. Pitts is phenomenal!

Mar 29, 2024

5.0

I always pleased with going to doctors.

Mar 27, 2024

5.0

The best doctor I have ever had. Very comfortable with her.

Mar 27, 2024

5.0

Dr. Pitts is the best! She always messages me back super fast using MyChart

Mar 25, 2024

5.0

Excellent group of professionals

Mar 25, 2024

5.0

All good

Mar 24, 2024

5.0

It's pretty good,hard to say.

Mar 24, 2024

5.0

If an issue arises,quick response once Dr Pitts is notified.

Mar 24, 2024

5.0

Dr. Pitts and Samantha are always professional, friendly, caring, competent in every way.

Mar 22, 2024

5.0

Excellent service.

Mar 19, 2024

5.0

Dr. Pitts and the entire team consistently provide excellent care.

Mar 17, 2024

5.0

I have been a patient of this provider for several years and have always received excellent care and service from them and everyone in the practice.

Mar 17, 2024

5.0

Dr. Pitts is wonderful. She is the best PCP I have ever had and I'm 82.

Mar 15, 2024

4.2

Overall Dr. Pitts is great, thorough but I do feel rushed sometimes and then forget to mention things.

Mar 12, 2024

5.0

[...] Couldn't ask for more

Feb 28, 2024

5.0

Perfect

Feb 28, 2024

5.0

Dr Pitts is the best doctor for me and I would never change and would recommend to all!

Feb 28, 2024

5.0

Dr Pitts always listens to my concerns and helps me make the decisions that are best for my health.

Feb 25, 2024

5.0

Love this office!

Feb 25, 2024

5.0

Keep up the great work I observed during my first visit. The receptionist, nurse, Dr., and clerk were very professional and helpful. Dr. Pitts is what every PCP should strive to be. She is very stern, but also caring. First impression was awesome.

Feb 24, 2024

5.0

Great experience.

Feb 24, 2024

5.0

I am a new patient, and have had one visit. I am very impressed with Dr. Pitts and her patient care team. You can tell she has a passion for her work. She is very thorough.

Feb 24, 2024

5.0

I think I've summed it up this is an excellent provider and practice

Feb 18, 2024

5.0

Dr. Shannon Pitts, Samantha her LPN And the woman at the desk were all excellent!

Feb 18, 2024

5.0

Dr Pitts is a caring and efficient provider

Feb 17, 2024

5.0

Dr. Pitts is an excellent provider. I have not experienced a more thorough doctor who really cares.

Feb 16, 2024

5.0

Dr Pitts n Sam are the best!

Feb 15, 2024

5.0

[...] Great experience

Feb 14, 2024

5.0

Sam and Dr. Pitts went above and beyond to ensure I was seen the same day I contacted the office. They are constantly kind caring professionals who display ICARE values each time I am seen. I am lucky to have them as part of mg care team!

Feb 14, 2024

5.0

Dr. Pitts - I feel very fortunate to have such a caring doctor.

Feb 13, 2024

5.0

Dr. Pitts is exceptional. My health and well-being is always the focus.

Feb 13, 2024

5.0

Dr. Pitts is a wonderful, caring PCP.

Feb 13, 2024

5.0

Dr. Pitts has always been extremely responsive to any questions/concerns I have. She gets back to me the same day; her responsiveness is very much appreciated.

Feb 13, 2024

5.0

My doctor listens to me and I feel we make our decisions together.

Feb 13, 2024

5.0

Dr Pitts and her entire staff for excellent!

Feb 13, 2024

5.0

Dr Pitts is an exceptional provider. I feel very safe and comfortable in her hands.

Feb 10, 2024

5.0

I am very confident in Dr.Pitts' care of me. She considers all aspects of my health and is very caring and consistent.

Feb 10, 2024

Always very good.................

Feb 10, 2024

5.0

Whether I am at the office for a routine visit or because I am sick, the office staff is always friendly and helpful. Dr. Pitts always listens to me and we discuss my options. I would recommend her to anyone that wants a caring, knowledgeable and attentive doctor.

Feb 08, 2024

5.0

Shannon Pitts is extremely responsive to all my medical needs. I so appreciate her quick attentiveness.

Feb 08, 2024

5.0

Dr Shannon Pitts Is the best primary care doctor I have ever had. I am now 71 yrs old

Feb 05, 2024

5.0

Dr Pitts saw me right away when she heard I had fallen 6 times since fall & was experiencing hip & groin pain, examined me thoroughly, ordered X-rays & bloodwork, & texted me when results were ready.

Feb 05, 2024

5.0

No improvement needed with Dr Pitts and staff .

Feb 04, 2024

5.0

Again Dr Pitts and staff should receive an award for excellence.

Feb 04, 2024

5.0

Dr Pitts should be recognized for the work at U Of R . She goes above and beyond for my care and has made me healthier as a person. Also she is a role model of perfection to me . I would like Dr Pitts receive an award for the service she performed at the U OF R . Also her staff is should be recognized for their performance also . Sam is my normal nurse upon arrival and she is also a person that goes above and beyond and should be recognized for her service.

Feb 04, 2024

5.0

Excellent review of treatment options and status

Jan 30, 2024

5.0

Satisfied

Jan 26, 2024

5.0

Doctor Pitts and her team are the best !!!!

Jan 26, 2024

5.0

All were thorough and pleasaant

Jan 25, 2024

5.0

Rushed, but complete and compassionate

Jan 25, 2024

5.0

I find the office to be very well run. [...]

Jan 25, 2024

5.0

Dr Pitts is great and the whole stuff that I interact with is as well.

Jan 25, 2024

Dr. Pitts was very very helpful.

Jan 25, 2024

5.0

Dr. Pitts is wonderful!

Jan 24, 2024

5.0

Very nice

Jan 21, 2024

5.0

Thanks

Jan 21, 2024

5.0

Satisfied

Jan 21, 2024

5.0

This doctor is new and have only seen her two times, but compared to my last doctor, I have finally found a doctor I like. She listens and pays attention and is the one I want to see the rest of my life.

Jan 20, 2024

5.0

Hire more doctors like Shannon Pitts

Jan 20, 2024

5.0

My provider spent alot of time with me at my recent visit to explain some health issues I've been having. The provider & her staff always answer questions I have & get back to me right away with medical concerns.

Jan 20, 2024

5.0

Everyone is very nice!

Jan 19, 2024

5.0

Excellent care

Jan 19, 2024

5.0

I am staying w/ Dr Pitts

Jan 19, 2024

5.0

Thanks for caring about me

Jan 13, 2024

5.0

Great Doctor and great team.

Jan 13, 2024

5.0

Dr. Pitts is excellent and she always listens with compassion and understanding. She is very thorough. She also follows up as needed.

Jan 12, 2024

5.0

Dr. Pitt took me in immediately. Had serious issue with hematoma and leg swelling. Very thankful that she was able to help me.

Dec 29, 2023

5.0

Dr. Pitts, her MA and the clerical staff members are all wonderful!

Dec 27, 2023

5.0

Dr Pitts actively listens. She is quick to respond to MyChart messages and provide lab results. It's a pleasure to work with Dr. Pitts regarding my health.

Dec 27, 2023

5.0

Thanks for all you do!

Dec 27, 2023

5.0

I know we all have room to grow, but I can't think of anything you should do differently.

Dec 27, 2023

5.0

I'm always confident in the care I receive at this practice with Dr. Pitts.

Dec 24, 2023

5.0

[...] I've always been treated very well by my doctor and office staff

Dec 18, 2023

5.0

The experience over all has been great.

Dec 12, 2023

5.0

My doctor is very attentive to what I need. She also listens to what I have to say.

Dec 12, 2023

5.0

Dr. Pitts is excellent, I have never had a physician that is so attentive and professional in giving me care

Dec 12, 2023

5.0

[...] The office runs smoothly whenever I'm there

Dec 12, 2023

5.0

Shannon Pitts is an amazing Doctor who treats me with respect. She is an example of a professional that provides medicine of the highest order.

Dec 11, 2023

5.0

Dr Pitts is a great MD. She answers all my questions and addresses all my concerns. She always gives me enough time to make sure I am safe and takes excellent care of me.

Dec 11, 2023

5.0

[...] working well

Dec 11, 2023

5.0

I feel very comfortable in Dr. Pitts office

Dec 11, 2023

5.0

Dr Pitts always helps me out with my health decisions

Dec 11, 2023

5.0

[...]. This office is always ready to provide excellent care

Dec 11, 2023

5.0

I have great confidence in Dr Pitts and her staff.

Dec 11, 2023

5.0

Dr Pitts always listens and always responds to my questions. She's the best Primary care doc I've ever had.

Dec 11, 2023

5.0

I appreciate Dr. Pitts council, knowledge base and empathy. I am particularly aware of Dr. Pitts preparation for my visit. Thanks UR Medicine for staffing excellence in your providers!

Dec 11, 2023

5.0

Dr. Pitts definitely looked at my chart before my visit.

Dec 11, 2023

5.0

Always great care at this office

Dec 10, 2023

5.0

Dr. Pitts is great.

Dec 10, 2023

5.0

Everyone I encountered during the visit was courteous and professional.

Dec 10, 2023

5.0

Wonderful very clear,attentive wants to hear your concerns, kind, up to date with latest research, pharmaceutical meds, & medical standards!

Dec 10, 2023

5.0

Dr. Pitts is very professional and always answers any questions I may have.

Dec 07, 2023

5.0

Dr. Pitts is always accommodating. When I email her concerns she gets back to me immediately with relevant responses/directions.

Dec 07, 2023

5.0

Excellent Experience

Dec 07, 2023

5.0

Always very good

Dec 07, 2023

5.0

Dr Pitts and staff always above the call great service

Dec 06, 2023

5.0

Things are good for me

Dec 06, 2023

5.0

Always knowledgeable

Dec 06, 2023

5.0

Dr. Pitts is beyond amazing. I cannot say enough about how great the care she provides all around.

Dec 06, 2023

5.0

I could not ask for a better primary physician. I do not know what I would do without her!

Dec 06, 2023

5.0

Always a positive experience at Clinton Crossings Medical Group

Dec 06, 2023

5.0

Dr. Pitts is great!

Dec 06, 2023

5.0

She has provided health to my mother my brother and me

Dec 06, 2023

5.0

Dr Pitts is wonderful doctor she always takes her time with you and goes over all your medical

Dec 06, 2023

5.0

Dr PITTS is the best

Dec 06, 2023

5.0

Shannon Pitts, M.D. - she is by far the best medical professional I have ever had. She is concerned, knowledgeable and takes whatever time you need.

Dec 06, 2023

5.0

[...]. The office runs like a well oiled machine.

Dec 06, 2023

5.0

Dr. Pitts is an excellent physician.

Dec 06, 2023

5.0

I ALWAYS HAVE GOOD EXPERIENCES with DR. SHANNON PITTS.

Oct 16, 2023

5.0

Dr. Pitts is amazing !!!

Oct 10, 2023

5.0

Dr. Pitts and the the office team are always extremely attentive and professional. They are all Top Shelf!

Oct 05, 2023

5.0

Good provider

Oct 04, 2023

5.0

Made me feel comfortable even though I was terrified of getting my blood drawn.

Oct 03, 2023

5.0

Dr Pitts has always been prompt, listens to my concerns. Best provider I have ever had!

Oct 02, 2023

5.0

I have been a patient of Dr. Pitts for many years. She has been very accurate in her diagnosis of my medical issues. She always shows sympathy and concern for my health issues.

Sep 30, 2023

5.0

Grateful to have her as my primary physician

Sep 30, 2023

5.0

Dr Pitts is very thoughtful and thorough

Sep 30, 2023

5.0

Dr. Pitts is highly responsive and is invested in my good health.

Sep 28, 2023

5.0

Dr. Pitts is always very good about listening to my thoughts or concerns, and is quite caring. She allows me to have a say in what treatments or care I need and that is a great quality in a doctor.

Sep 28, 2023

5.0

Upon examination, Dr. Pitts noticed the edema in my feet at my last checkup. She did a change in my medication and I have noticed an improvement in the swelling in my feet.

Sep 28, 2023

5.0

Everything seems fine.

Sep 28, 2023

5.0

I only have have very good experiences as a patient of Dr. Pitts during many years seeing her.

Sep 18, 2023

5.0

Anything is very good with me.

Sep 18, 2023

5.0

I'm always happy with my treatment and everyone that I encounter at the office, even staff that aren't part of my team.

Sep 17, 2023

5.0

Everything was good

Sep 16, 2023

5.0

Friendly, caring, professional

Sep 16, 2023

5.0

Very thorough

Sep 16, 2023

5.0

Dr. Pitts is wonderful- very knowledgeable, thorough and empathetic. She embodies everything a PCP should be.

Sep 13, 2023

5.0

I'm so grateful to Dr. Pitts and her team for the level of care, support, and overall guidance they provide me.

Sep 11, 2023

5.0

Dr. Pitts has never failed to be spot-on for treatments or referrals for any of my issues. Never.

Sep 10, 2023

5.0

Dr. Pitts was great, of course! I was worried about this issue, but she saw me right away and put me at ease. I also love how she combines doing treatment through MyChart and in person. As always, we feel so lucky she is our doctor!

Sep 10, 2023

5.0

Excellent provider and staff!!!!!!

Sep 04, 2023

5.0

Dr Shannon Pitts is awesome

Sep 03, 2023

5.0

I have never had a health care provider so easy to talk with

Sep 03, 2023

5.0

Dr Pitts is an outstanding clinician. The office staff are extremely friendly and always professional, treating all patients and visitors with compassion and respect.

Sep 03, 2023

5.0

Dr. Pitts is a follow-through person. She is extremely organized and tried very hard to keep her appointments on schedule. The most time I've ever had to wait was 5 minutes.

Aug 31, 2023

5.0

One of the BEST PCP that I have had in my lifetime! I would recommend her to anyone and have done so in the past.

Aug 30, 2023

5.0

I am completely pleased with my experience with Dr. Pitts and her office staff.

Aug 28, 2023

5.0

Dr. Pitts and her staff make me feel welcomed and cared for.

Aug 28, 2023

5.0

Dr. Pitts is, by far, the finest doctor I have every had.

Aug 28, 2023

5.0

This office deserves special recognition.

Aug 24, 2023

5.0

Dr. Shannon Pitts - pleasant, extremely knowledge, caring nurse Samantha.

Aug 24, 2023

5.0

Always listens carefully to side effects of medication & adjusts treatment & dosage accordingly; always asks about general overall health & mental health.

Aug 24, 2023

5.0

I can't think of anything that would improve it at this time.

Aug 20, 2023

5.0

Dr. Pitts sent in a referral to a dietitian and I was able to get an appointment within two weeks. Initially they said they were booking for two months out.

Aug 20, 2023

5.0

The entire staff at this office is professional and friendly. Dr. Shannon Pitts moved my appointment up because of my blood test results. She also took the time to sit with me and discuss my concerns and make recommendations.

Aug 20, 2023

5.0

Dr. Shannon Pitts is so extremely thorough and attentive. She takes your concerns very serious and I could not be more thankful that I have her as my provider.

Aug 17, 2023

5.0

Dr. Pitts is the best!!!!

Aug 17, 2023

5.0

Dr. Pitts is the best!!!!!

Aug 17, 2023

5.0

I have a lot of confidence in all of my doctors. In addition to high level medical treatment, they are all very personable.

Aug 17, 2023

5.0

Dr. Pitts responds quickly to any medical issues I call about or report on the portal. Her explanations are very clear and understandable, and her treatments or referrals have always had a positive outcome. The nurses, Sam and Katy, have also been wonderful.

Aug 17, 2023

5.0

Dr. Pitts is excellent. She listens thoroughly and explains things well. Very caring.

Aug 16, 2023

5.0

Dr. Pitts office is a welcoming/comforting place to get medical attention.

Aug 14, 2023

5.0

[...]. I always look forward to my visits with Dr. Pitts, she is smart and caring, and always gives me good advice for my continued good health.

Aug 07, 2023

5.0

I couldn't ask for better care.........................

Aug 07, 2023

5.0

Dr. Pitts and staff are the best, and I always feel that I'm getting the best possible care. Five Star care!!!

Aug 07, 2023

5.0

Everything was excellent!

Aug 06, 2023

5.0

All positive at all times!

Aug 06, 2023

5.0

I am very fortunate to have Dr. Pitts as my healthcare provider.

Aug 06, 2023

5.0

Dr. Pitts gave me excellent suggestions, showed concern for my health problems.and was very thorough.

Aug 06, 2023

5.0

It's very nice now.

Aug 06, 2023

5.0

Dr. Pitts, her PA and clerks are extremely nice and competent. An model of how doctors offices should be.

Aug 06, 2023

5.0

Dr Shannon Pitts always thoroughly covers my health issues, blood tests, well being and makes me very comfortable. She is the best doctor I've had in my 74 years and I greatly appreciate her caring and support.

Aug 06, 2023

5.0

I could not possibly have a better care provider.

Aug 04, 2023

5.0

Dr. Pitts and Samantha are always professional and helpful with any questions I have. I am blessed to have them as health care providers.

Aug 03, 2023

5.0

Dr. Pitts is the ultimate practician. Great at diagnostics, prepared with patient history and current issues:Thanks for having Dr. PittsMember of the UR medical team.

Jul 30, 2023

5.0

My provider always makes excellent referrals if one is needed or requested

Jul 27, 2023

5.0

The best.

Jul 27, 2023

5.0

Dr. Pitts is the very best doctor I could ask for. I drive 1.5 hours to see her.

Jul 27, 2023

5.0

Keep doing what you are doing. Things are fine.

Jul 21, 2023

4.6

Dr Pitts is best

Jul 20, 2023

5.0

Excellent care and concern made treatment plan together.

Jul 19, 2023

5.0

Dr Pitts is very good.

Jul 19, 2023

5.0

Dr. Pitts and her staff have ALWAYS taken excellent care of my wife and I (not to mention several family member and friends who are also her patients. [...] the U of R Health system is excellent.

Jul 17, 2023

5.0

My experiences with my PCP, Cardiologist and Orthopedic specialists are very positive. [...]

Jul 17, 2023

5.0

I love Dr. Pitts' demeaner honesty knowledge and organization.

Jul 14, 2023

5.0

Use this provider as a model [...]

Jul 14, 2023

Dr. Pitts was great

Jul 13, 2023

5.0

Dr. Pitts is always well prepared

Jul 09, 2023

5.0

This was my first visit with this doctor, and she was 100 percent better than my last doctor. I don't know why I put up with my last doctor for so long. I now feel I have a doctor who cares.

Jul 06, 2023

5.0

Dr Pitts is a very good listener and always is respectful of my medical decisions.

Jul 03, 2023

5.0

Dr Pitts and here team are outstanding professionals and should be recognized for there efforts!

Jul 03, 2023

5.0

Dr. Pitts is thorough, knowledgeable, and a pleasure to speak with at every appointment.

Jun 30, 2023

5.0

I am very grateful for the thorough, professional care that I have received from Dr. Pitts over the years.

Jun 29, 2023

5.0

Dr. Pitts ALWAYS listens to what I have to say and explains clearly what I need to know and do to maintain my good health.

Jun 29, 2023

5.0

Provider listens and responds to my various concerns.

Jun 26, 2023

5.0

Dr. Pitts, her nurse Sam, and the office staff are all very kind, professional and knowledgeable.

Jun 25, 2023

5.0

As always excellent visit with Dr. Pitts.

Jun 25, 2023

5.0

[...] A visit to Dr. Pitts's office is always a pleasure.

Jun 25, 2023

5.0

I did not have questions or worries. Doctor Pitts has always explained her recomendations to me.

Jun 23, 2023

5.0

I always feel listened to with Dr. Pitts

Jun 20, 2023

5.0

Trusting physician & Nurse. Good staff.

Jun 20, 2023

5.0

Inspires trust

Jun 20, 2023

5.0

Looking good at this point

Jun 20, 2023

5.0

Excellent provider demonstrate a lot of respect for her patience and their concerns. I am very blessed to have Dr. Pitts as my care provider.

Jun 15, 2023

5.0

All is good no need for improvement

Jun 15, 2023

5.0

Dr. Pitts always respond quickly via MyChart

Jun 14, 2023

5.0

I weighed 300 lbs. and Dr. Pitts asked me to go to food addicts in recovery anonymous. I now weigh 156 and have had the weight off for over 11 years.

Jun 13, 2023

5.0

Very happy with doctor and office.

Jun 13, 2023

5.0

I continue to feel so lucky that Dr. Pitts is my doctor! I always come with a list of questions, which she thoroughly goes through and gives me practical advice for addressing the issues. She also raises her own issues, which is very helpful, and goes out of her way to check things when I ask even if they wouldn't normally be part of the visit. She is also very conscious of how my insurance works and helps me to use it most effectively. Thank you, Dr. Pitts!!!

Jun 13, 2023

5.0

We hit the jackpot when we got Dr. Pitts as our PCP.

Jun 12, 2023

5.0

Dr Pitts is an amazing Dr. I have seen her for 18 yrs and she has helped me maintain a tremendous quality of life!

Jun 11, 2023

5.0

Just again that this is an amazing practice that has seen me through a number of major health issues throughout the years. Dr. Pitts has seen to helping me maintain an excellent quality of life even at [...].

Jun 11, 2023

4.6

Overall, my family and feel very fortunate that we have such a great PCP and other specialists to help us.

Jun 07, 2023

4.6

Dr. Pitts and her staff have always treated me and the several members of my family who are also patients with great care and always replies within a hours, if not minutes, to messages sent through MyCharts.

Jun 07, 2023

5.0

Dr. Pitts was her usual amazing self! Particularly wonderful this time was that my insurance changed and she proactively reached out to help make sure she understood the most cost effective way for me to see her, she also proactively changed my meds to make them more convenient, and then as a bonus encouraged our adult son when she had seen him a couple weeks before to vacation with us as we don't see he moved away!!! Thank you, Dr. Pitts!!!

Jun 07, 2023

5.0

Dr. Pitts and her staff are excellent. I am very satisfied and pleased to be in her care

Jun 07, 2023

5.0

She is a rare physician - remembers everything, intuitive and highly knowledgeable.

Jun 05, 2023

5.0

Dr. Pitts is very knowledgeable and makes you feel very comfortable seeing her

Jun 05, 2023

5.0

Everything very smooth. My chart is a great idea in conveying important information.

Jun 05, 2023

5.0

Was seen early as I arrived early. Dr. Pitts. Dr. Pitts covered every question on my list.

May 29, 2023

5.0

I always feel cared for, and she always provides timely feedback on MyChart questions and concerns. I have referred her to family members due to my respect for her and her practice. My husband and I frequently comment about how fortunate we are to have her as our primary caregiver.

May 29, 2023

5.0

Always professional and caring for me health.

May 23, 2023

5.0

Always listens to what I have to say

May 22, 2023

5.0

Dr Pitts has been, and continues to be an excellent PCP. Her nurse Sam is awesome. Office staff is polite. No concerns at all.

May 20, 2023

5.0

Dr Pitts is an amazing, knowledgeable, caring doctor and all our family all go to her. She is patient, kind and always gets it right! She is beyond kind and you are very lucky to have her on your team. Thank you Dr. Pitts!!!!!!!!!! Best doctor we've ever known!

May 18, 2023

5.0

[...]. Dr. Pitts covers it all!

May 18, 2023

5.0

GreT care!

May 18, 2023

5.0

The whole team is always great!

May 17, 2023

5.0

Dr Pitts and her entire office are a well oiled machine

May 12, 2023

5.0

Dr Pitts does an excellent job

May 11, 2023

I have never had a negative experience with Dr. Pitts, she is great.

May 05, 2023

5.0

[...] everything was great

May 04, 2023

5.0

Dr Pitts is a great listener and has one of the best bedside manners.

May 01, 2023

5.0

Dr Pitts is the best always available and always is willing to help me and my family.

Apr 28, 2023

5.0

I wish Dr. Pitts could take on new patientsmy husband needs a doctor like hershe is the best doctor I have ever had. She quickly responds to MyChart questions.

Apr 26, 2023

5.0

Dr. Pitts and Samantha are always beyond wonderful.

Apr 26, 2023

5.0

Just keep doing what you always do.

Apr 26, 2023

5.0

As always, Dr. Pitts was quick, thorough, and effective in taking care of my "sudden/significant" Issue. I was very appreciative.

Apr 26, 2023

5.0

Dr Shannon Pitts has been the best doctor I've ever had. She is extremely responsive (in person and via phone/electronically)

Apr 22, 2023

5.0

[...] Dr. Pitts is a great doctor.

Apr 21, 2023

5.0

Dr. Pitts is a great doctor. Now both my kids are in her care. Thank you.

Apr 21, 2023

5.0

Dr. Shannon Pitts and her nurse, Sam. They are just wonderful!

Apr 18, 2023

5.0

No improvement needed at this time. Very pleased with the service.

Apr 18, 2023

5.0

Keep up the good work.

Apr 18, 2023

5.0

[...] everything perfect.

Apr 17, 2023

5.0

Dr. Shannon Pitts; she is one of the finest PCP I have had over the years.

Apr 16, 2023

5.0

[...]. A very good/positive experience.

Apr 16, 2023

5.0

[...] Service using this PCP is excellent.

Apr 16, 2023

5.0

Dr Pitts is the best doctor I have had.

Apr 14, 2023

5.0

All good. Fast, efficient, competent

Apr 11, 2023

5.0

Everyone I came in contact with was great at what they do.

Apr 06, 2023

5.0

Dr. Pitts is exactly what I want in a doctor at this point in my life. She's young, knowledgeable, and a good communicator with a no-nonsense approach but an approachable demeanor.

Apr 06, 2023

5.0

Dr Pitts is the best. She is professional yet friendly. She shows genuine interest in my Healthcare and is very responsive.

Apr 05, 2023

5.0

Dr. Pitts is wonderful!

Mar 31, 2023

5.0

She is always extremely punctual, and explains everything.

Mar 31, 2023

5.0

My experience with Shannon Pitts MD, nursing and reception has always been exceptional

Mar 29, 2023

4.6

Shannon is always stellar!

Mar 29, 2023

5.0

[...] everything was great

Mar 27, 2023

5.0

The best provider to see, organized, thorough, identifies important issues & goes through them methodically. Wants to know what other issues you want to talk about. Her recommendations are always based on up to date medical information. She's kind & never misses anything!

Mar 26, 2023

5.0

Shannon Pitts, M.D. Nurse-Samantha R.N. Attentive and very responsive Receptionist-Kelly Excellent listening skills

Mar 25, 2023

5.0

Dr Pitts is awesome she takes her time n listen to you. She Is one of the best doctors I have seen

Mar 25, 2023

5.0

[...] I always have a good experience

Mar 25, 2023

5.0

Dr. Shannon Pitts is the most responsive doctor I have had. She responds to MyChart messages the same day, sometimes within 1/2 hour. She also responds on weekends. In addition to being available, she is an excellent diagnostician--listens well and asks clear and relevant questions. She has provided me with excellent care.

Mar 17, 2023

4.6

Dr Pitts is always thorough and kind

Mar 16, 2023

4.6

I would have liked more time to talk with Dr Pitts

Mar 16, 2023

4.6

I feel confident in my doctor

Mar 16, 2023

5.0

Dr Pitts is always thorough, kind and considerate

Mar 16, 2023

5.0

Already very satisfied

Mar 16, 2023

5.0

The office seems to run very smoothly

Mar 16, 2023

5.0

I think the office as a whole ran the way I would run an office and I am the practice manager at a pediatric practice, so that is saying a lot.

Mar 14, 2023

5.0

Dr Pitts is a wonderful Doctor! Her nurse Samantha Gonzalez is awesome too! They both always go above and beyond for me and respond to any questions I have so fast. Love having them as my primary care team!

Mar 14, 2023

5.0

Dr. Pitts and the entire staff should be recognized for providing consistent quality service over the years. All are available, respond to messages promptly, and keep me up to date on medications, upcoming appointments, tests and test results through My Chart and telephone calls.

Mar 10, 2023

5.0

I am fortunate to have this team on my side.

Mar 10, 2023

5.0

Dr. Pitts and her team always take good care of me . They make me feel comfortable In all my needs. I drive 35 Miles one way because they are that good

Mar 06, 2023

5.0

I always enjoy my visits with Dr Pitts and her nurse Sam

Mar 05, 2023

5.0

Dr. Pitts is really good.

Feb 27, 2023

5.0

[...] Was a great visit.

Feb 24, 2023

5.0

I love going to these 2 people they helped me out so much in the past and even saved my life once.

Feb 23, 2023

5.0

[...] dr Pitts was wonderful

Feb 22, 2023

5.0

DR. Pitts and Sam (the nurse that works with Dr. Pitts) deserve special recognition. They are kind, caring and knowledgeable.

Feb 21, 2023

5.0

The office is well organized.

Feb 21, 2023

5.0

Shannon Pitts, MD for responsiveness, thorough treatment and caring.

Feb 20, 2023

5.0

[...] This practice is always on time, punctual, thorough and professional.

Feb 20, 2023

5.0

My wife was with me in the waiting room who is also a patient of Dr. Pitts. Dr. Pitts went out to the waiting room to speak to her too. Awesome!

Feb 20, 2023

5.0

[...] this office staff and docs are the best

Feb 18, 2023

5.0

Always feel listened to, respected and important. Never rushed!

Feb 18, 2023

Made not having to go helpful

Feb 16, 2023

5.0

Well run office - good people - no complaints!

Feb 13, 2023

5.0

Dr. Pitts. She was absolutely phenomenal. I have never had a provider be so thorough and attentive to my needs. She went above and beyond my expectations and I feel so thankful to be under her care.

Feb 13, 2023

I can't say enough about how wonderful Dr. Pitts is as a primary care physician. She thoughtful, prepared, efficient, knowledgeable and kind!

Feb 11, 2023

5.0

As always, Dr. Pitts got back to me, with an offer of an appointment, immediately. I was in bad shape and the quickness of her response, and ability to see me so quickly, was greatly appreciated.

Feb 09, 2023

5.0

Dr. Shannon Pitts is outstanding. Kathy NP - always available

Feb 09, 2023

5.0

Dr.Pitts is very supportive, trusts that you know your body and is a great listener, I am fortunate to have her as my primary care physician

Feb 07, 2023

5.0

I am very pleased with Dr. Pitts and her staff. Professional.

Jan 30, 2023

5.0

Dr Pitts is very knowledgeable and compassionate- she is an excellent physician

Jan 30, 2023

5.0

I appreciate the coordination between Drs. Pitts and Adams. Also, Dr. Pitts always responds to me amazingly quickly.

Jan 28, 2023

5.0

Everyone is always wonderful esp Dr. Pitts and her nurse, Sam

Jan 23, 2023

5.0

All willing to help

Jan 23, 2023

[...] she is truly an exceptional physician and a credit to her profession.

Jan 17, 2023

5.0

Dr Pitts and her staff are always too notch!

Dec 25, 2022

5.0

[...] I coukdn't ask for better care!

Dec 17, 2022

5.0

Dr. Pitts after hearing my problem (possible RSV or pnemonia) told me to come right in. She even make arrangements for me to stop in Building D for an x-ray. They too took me right in knowing Dr. Pitts was waiting for me.

Dec 17, 2022

5.0

Dr. Pitts and staff are always on top of things, and show that they really care. I couldn't ask for more form my health team! My wife called Dr. Pitts at 8:45AM and was at Wegmans for my prescription by 10:15AM. So from my call to Dr. Pitts, to getting an x-ray, to Dr. Pitts' exam and getting my prescription all with in an hour and 1/2, that's outstanding service!!!

Dec 17, 2022

5.0

Dr. Pitts spend all the time needed yet keeps on schedule.

Dec 15, 2022

5.0

Dr. Pitts is amazing and very thorough in her care.

Dec 15, 2022

5.0

Dr. Pitts' nurse and receptionist are both great, the three of them make up an outstanding team and my wife and I appreciate the consistency.

Dec 13, 2022

5.0

Dr Pitts and her entire staff are amazing !!! They are on top of everything and always so kind .

Dec 11, 2022

5.0

I think Dr. Pitts is great!

Dec 09, 2022

5.0

My whole family has Dr. Pitts as their primary doctor. As far as I know no one in my family has had any problems with Dr. Pitts or the office staff. We all love her. I can't think of anything she or her staff can do to Improve our experience. Keep up the GREAT work !!!!

Dec 09, 2022

5.0

We feel fortunate to be in Dr. PITTS practice. Insight, care and staff meet our expectations at the highest level!

Dec 09, 2022

5.0

Dr Pitts and ALL her staff are excellent!!!!!

Dec 03, 2022

5.0

Dr Pitts and her staff are the most responsive medical team I've ever interacted with

Nov 23, 2022

5.0

Dr. Pitts is amazing. She listens and works with me for the best course of action for my health. She always offers the best solution and follows-up with me to make sure it is working. Love having her as my primary care physician.

Nov 21, 2022

5.0

Dr Pitts for excellent care and responsiveness

Nov 20, 2022

5.0

[...] I receive prompt responses from Dr. Pitts evenings and weekends [...]

Nov 20, 2022

5.0

[...]. Shannon Pitts does a great job.

Nov 14, 2022

Dr. Pitts listens to my concerns and treats them accordingly.

Nov 13, 2022

5.0

[...] It all went perfectly.

Nov 10, 2022

5.0

The staff for Dr. Pitts is always friendly, and very professional. Andrea is very helpful. I have always felt very comfortable with Dr. Shannon Pitts. I am so fortunate to have her as my doctor. I would not hesitate to ask a question of her, and know I would get an informative answer.

Nov 10, 2022

3.0

Have provider talk about what I am interested in and need to discuss. Have provider pay attention to what I need to discuss make me feel as though she is interested in it.

Nov 03, 2022

5.0

I always find my visit to Dr. Pitts office as a good experience

Oct 31, 2022

Dr Pitts is a wonderful physician. I completely trust her

Oct 25, 2022

4.6

I see Dr. Pitts three times each year. In alternate years I get a complete physical. This always seems perfunctory, but since I see several specialists then perhaps there is no need to be more thorough.

Oct 22, 2022

5.0

[...]. I had a good experience.

Oct 20, 2022

5.0

Satisfactory

Oct 18, 2022

5.0

My special recognition goes to Dr. Shannon Pitts.

Oct 16, 2022

5.0

All my experiences with Dr. Shannon Pitts were excellent.

Oct 16, 2022

5.0

Dr. Pitts is the best and I love her. I also found the student, Meredith that joined the visit to be lovely and caring.

Oct 15, 2022

5.0

Love Dr. Pitts.

Oct 09, 2022

5.0

All of Dr. Pitts staff are wonderful including Dr. Pitts. When my previous doctor retired I never thought I would find another doctor I trusted.

Oct 04, 2022

5.0

Everything has been great. Love Dr. Pitts and her staff.

Oct 04, 2022

5.0

Dr. Pitts and her staff are very quick at answering my concerns and/or questions on My Chart. Best tool the medical field came out with.

Oct 04, 2022

5.0

Dr. Pitts is an excellent doctor who listens to and hears what I talk about. She is always very supportive. I love having a doctor who KNOWS me! Amanda is very friendly and efficient with getting the next appointment lined up, and with communication via MyChart.

Sep 25, 2022

5.0

Best medical care that I have ever received!

Sep 23, 2022

5.0

Dr Pitts - always answer questions via my chart fully and promptly

Sep 22, 2022

5.0

Extraordinary physician

Sep 22, 2022

5.0

[...] Dr. Pitts and her staff are the best!

Sep 22, 2022

5.0

Dr. Shannon Pitts is outstanding and I appreciate her knowledge and bedside manner. She is always well prepared and very thorough. She is an excellent physician.

Sep 21, 2022

5.0

Dr. Shannon Pitts. She is an excellent Dr. She has great beside manner, is knowledgeable and thorough.

Sep 12, 2022

5.0

Dr Pitts is an amazing PCP who is always responsive to every question I have. You can tell she Cares about her patients and is a great advocate for us!Her nurse (whose name I'm currently blanking on, sorry) is also great, very personable and always remembers me.

Sep 12, 2022

5.0

Satisfied with experience

Sep 08, 2022

5.0

Very satisfied with the experience as it was

Sep 08, 2022

5.0

Dr Pitts and nurse Samantha, always patient and kind

Sep 08, 2022

5.0

Very pleased. Can't think of any complaints or necessary changes.

Sep 08, 2022

5.0

Dr. Pitts and her staff are excellent. I have no complaints.

Sep 06, 2022

5.0

[...] It's all running smoothly.

Sep 06, 2022

5.0

Dr. Pitts, Samantha, and Andrea are all exceptional!!

Sep 05, 2022

5.0

Shannon Pitts. Always available and responsive. Great listener.

Aug 31, 2022

5.0

More Drs and staff like this !

Aug 28, 2022

5.0

Dr Pitts is amazing and caring. Samantha her nurse is extremely kind, caring and professional and Andrea is very helpful booking appointments. All they are kind, professional and caring.

Aug 16, 2022

5.0

[...] Always excellent office visit.

Aug 16, 2022

5.0

Dr. Pitts -> One of the best doctors I have ever had. Knowledgeable, great communication and follow up, great bedside.

Aug 16, 2022

5.0

Very nice office.

Aug 15, 2022

5.0

Dr. Pitts is a examplar for using mychart messaging.. She reads and responds to questions/concerns rapidly and consistently, even on weekends

Aug 15, 2022

5.0

Dr Pitts is the best Dr that I have had.

Aug 12, 2022

5.0

Great

Aug 11, 2022

5.0

Everything is excellent!

Aug 11, 2022

5.0

Dr. Shannon Pitts is a wonderful doctor who treats me like family. She is caring and thorough. She listens to concerns and asks questions to get a full understanding of any situation. She is respectful of my concerns no matter how large or small. I never feel rushed.

Aug 07, 2022

5.0

I am already satisfied.

Aug 07, 2022

5.0

Dr Pitts is wondering and her nurse Sam and receptionist Andrea are terrific.

Aug 04, 2022

5.0

Dr. Pitts and all of the staff are very professional, and friendly and efficient!

Aug 01, 2022

5.0

Dr. Pitts, her nurse Sam, Kathy PA, Andrea secretary....they are an amazing, caring and knowledgeable team.

Jul 21, 2022

5.0

[...] Dr Pitts and her staff are the absolute best.

Jul 21, 2022

5.0

[...] this is the best office I have ever experienced!

Jul 20, 2022

5.0

Dr. Shannon Pitts is efficient, knowledgeable and very helpful in a well rounded way. I have the utmost confidence in her. The office staff member, Amanda, was very friendly, engaging and helpful.

Jul 18, 2022

5.0

Dr. Pitts and nurse Sam deserve the highest praise! Compassion and knowledge from them and the trust they have built is immeasurable.

Jul 16, 2022

5.0

Every experience has been great so far

Jul 05, 2022

5.0

Dr. Pitts and her nurse Samantha are very personable and efficient

Jul 05, 2022

5.0

[...] I am very pleased with my Provider and office staff. I am so happy to be at this practice!

Jun 30, 2022

5.0

The entire office is great and I get quick response times on messages sent thru My Chart. No complaints whatsoever.

Jun 29, 2022

5.0

Dr. Pitts is great.

Jun 28, 2022

5.0

Everyone I dealt with was very pleasant and friendly

Jun 26, 2022

5.0

Dr. Pitts was very knowledgeable and efficient.

Jun 23, 2022

5.0

Experience was excellent

Jun 23, 2022

Appreciated the detailed explanation of options.

Jun 19, 2022

5.0

Doctor Pitts and her staff are 1st class, very caring, friendly and always there for me!

Jun 16, 2022

5.0

[...] my experience is always excellent!

Jun 16, 2022

5.0

Dr. Pitts truly is the best physician I've ever had. She is always on time, attentive and very knowledgeable. She was the first provider able.to help me with my medical condition after years of suffering.

Jun 14, 2022

5.0

I hate feeling rushed. I bring a list of concerns or things to talk about.

Jun 13, 2022

5.0

Dr. Pitts is wonderful. She's knowledgeable and is willing to help me. she's a great listener.

Jun 13, 2022

5.0

Dr. Pitts was her usual awesome self! I had a number of health questions/issues and she gave me insights and solutions for all of them, particularly my left hip. I also wanted to mention that she let me come into the office last fall for a flu shot even though she didn't do her clinic last year. Finally, with regard to my wife, [...], they have been working on solutions for her migraines for a while and she seems to have hit on a med that is making an incredible difference in her life! Thank you! Andrea and the nurse also wonderful!

Jun 12, 2022

4.6

Everything was just great.

Jun 08, 2022

5.0

Dr. Pitts, Samantha, and Theresa are always the best.

Jun 05, 2022

5.0

Keep doing exactly what you are doing.

Jun 05, 2022

5.0

Dr Shannon Pitts and Samantha are the reasons that all 5 adult members of my family are patients with this practice.

May 26, 2022

5.0

Everything is good

May 22, 2022

5.0

Dr. Pitts is always there for us and our health is number one priority. She recently had a very strong feeling that I may have prostrate cancer and made sure all avenues were covered for my well being even at times I would say no I'm fine. She pushed me along and yes I am now diagnosed with prostate cancer.

May 18, 2022

5.0

It was great as usual

May 10, 2022

5.0

Dr. Pitts and her nurse Samantha are always very personable and attentive to particular needs. The receptionists are always very cordial & efficient.

May 04, 2022

5.0

Keep up the good service.

May 04, 2022

5.0

[...]. Dr. Pitts and the entire staff are great.

Apr 22, 2022

5.0

[...] ever thing was great .

Apr 21, 2022

5.0

Dr Pitts and her nursing/clerical staff. All are awesome!

Apr 21, 2022

5.0

I'm satisfied with the service provided.

Apr 07, 2022

5.0

Dr. Pitts and her staff provide the highest level of service I have ever experienced. I don't know how it could possibly be improved!

Mar 31, 2022

5.0

Dr. Pitts and all staff. They are always pleasant and helpful.

Mar 30, 2022

5.0

[...] always a good visit

Mar 30, 2022

5.0

Continue the great service.

Mar 27, 2022

5.0

[...] it was excellent!

Mar 25, 2022

5.0

Dr. Pitts is the best! I don't know where I would be without her!

Mar 25, 2022

5.0

I can not think of any suggestions to improve my visit. It is always a pleasure to meet with Dr. Pitts and her nurse, Samantha.

Mar 24, 2022

5.0

Dr Shannon Pitts is the best doctor I have ever had handle my care in my 73 years. She is very attentive, thoughtful, welcoming, remembers what's happening in my life and asks questions to follow up. Reviews my health from A-Z and always answers my questions thoroughly and also asks questions concerning my health and well being since my last appt. She always makes me feel all is well in the world or she'll make it that way!

Mar 24, 2022

5.0

Dr. Pitts always listens to what I have to say about my health. She lets me keep myself healthy, with a few tips from her.

Mar 24, 2022

5.0

Dr Pitts is outstanding doctor! The very best!

Mar 19, 2022

5.0

Everything went well, no issues.

Mar 19, 2022

5.0

Dr Pitts. Kelly. Nurse were great

Mar 17, 2022

5.0

[...] Dr. Shannon Pitts is a fantastic Dr

Mar 13, 2022

5.0

Dr. Shannon Pitts, she is a great Dr. Personable and thorough.

Mar 13, 2022

5.0

Dr, Pitts. She is always available to me & responds to emails almost immediately.

Mar 11, 2022

5.0

Dr. Pitts is excellent. [...].

Mar 07, 2022

5.0

Dr. Pitts provide excellent care and is an excellent provider.

Mar 07, 2022

5.0

Dr Pitts. I feel so very blessed to have her as my doctor. She is amazing!!Sam, the nurse. She is kind, personable and compassionate.

Mar 06, 2022

5.0

Dr Pitts and her staff are the best! Wouldn't consider another practice.

Mar 04, 2022

5.0

Dr Pitts and ALL her staff are Excellent!!

Feb 27, 2022

5.0

Dr Pitts. The best ever. And I don't hand that compliment often. I have very high standards due to my own background as a [...] Leader.

Feb 25, 2022

5.0

[...] Dr Pitts provides me 200% of her efforts to help me. She responds to my messages immediately. And she responds on weekends. She helps her patients with mental health issues when she has little or no support from URMC. There is a shortage of psychiatrists for her to refer patients that need that type of care. She gives 200% to help me with these issues that impact me every day.

Feb 25, 2022

5.0

I am very happy with Dr. Pitts. She is on top of my care and is very approachable and down to earth.

Feb 21, 2022

5.0

Dr. Pitts is a truly amazing primary care physician. I understand there's a shortage of PCPs and I feel extremely lucky to have Dr. Pitts as my physician. She has great interpersonal skills but more importantly she is extremely knowledgeable, helpful and always listens without judgement. I can't say enough about how wonderful she is.

Feb 19, 2022

5.0

Dr. Pitts - very professional and attentive. Nurse - Samantha - always very helpful.

Feb 14, 2022

5.0

[...] Dr. Pitts is the. Best doctor I have. Ever had.

Feb 09, 2022

5.0

[...] This is the best PCP doctor/office I've ever been to.

Feb 07, 2022

5.0

Dr. Pitts is truly the most caring doctor and I trust her professional advice. Her nurse Sam is also so wonderful, caring, and responsive.

Feb 07, 2022

5.0

[...]- she's wonderful!

Feb 05, 2022

5.0

[...], everything is great.

Feb 01, 2022