Benjamin T. Crane, M.D., Ph.D.

[...] He did not include these symptoms in my visit notes. He spent very little time with me, rushed through the appt and sent me away [...]. I do not think I will continue to see Dr. Crane in the future.

Jun 18, 2024

Dr. Crane has always given excellent care

Jun 06, 2024

Professional. Knowledgeable AttentiveI would highly recommend Dr Crane and his staff

May 27, 2024

The doctor seemed to understand very well my problem (which I DIDN'T understand. [...] I may need the kind of physical therapy he told me about. [...]

May 26, 2024

Doctor walked in [...] arrogant. Just told me that I needed surgery and how they did it right off the bat [...]! [...] Acted very rushed and couldn't be bothered with questions and concerns.

May 20, 2024

Dr Crane is an exceptional provider. We traveled over 150 miles to see him one way

May 14, 2024

Dr Crane was very confident with the procedure he performed. Everything went as expected and explained and the follow-up care was the same.

Apr 28, 2024

I think Dr. Crane is clearly very intelligent, [...] very knowledgeable, but I think he's overbooked and can't/doesn't spend enough time with patients [...]

Apr 27, 2024

Used medical jargon I could not understand and needed to ask to be explained in layman's terms. [...]

Apr 18, 2024

[...] This visit I was seen by Dr. Cole and very briefly by Dr. Crane. Both drs are great!

Apr 09, 2024

They were so concerned

Apr 08, 2024

A job very well done

Apr 01, 2024

Dr. Crane was the first doctor who really listened to me. He gave me several options and we discussed each before making a step by step plan. We has been terrific so far.

Mar 26, 2024

Dr. Crane has no "bedside manners". He's working in my ear, a very sensitive area, he kept saying " you're pulling away from me, you need to sit still". Just not the warm and fuzzy Dr. [...] What he did was a success, so maybe according to him, he did his job. and that's that.

Mar 12, 2024

At one point, he looked at his watch while I was talking with him. It made me uncomfortable, and that he was done listening.

Feb 12, 2024

Dr. Crane listened to me discuss my health issues - He seemed understanding and supportive. Then he left the room and came back with a packet of information and said this is what I think you have - He didn't go over the packet very well. He didn't discuss why he thinks I have particular problem. The packet is more helpful than the visit to see him.

Jan 31, 2024

Provider was very skilled, professional and friendly. I felt very confident, which is a rarity I feel with some providers.

Jan 26, 2024

[...] There was very little communication on how to deal with my problem.

Jan 25, 2024

Dr. Crane is excellent.

Jan 21, 2024

Dr. Crane listened very carefully to my concerns about my situation, addressing items he could directly help me with, and consulting quickly with others in the practice for further follow up. This resulted in immediate referrals which are already underway.

Jan 18, 2024

Doctor Crane take more than enough timeTo make sure I understand whatever the issue is. I feel listened to, well care for and informed.

Dec 19, 2023

Excellent doctor. He is going beyond to provide treatment as soon as possible

Dec 17, 2023

Doctor did not tell me about intervention or possible side effects before doing so!

Dec 14, 2023

Had to ask for layperson explanation several times, Dr didn't seem interested in how to clear problem with my ear

Dec 05, 2023

Dr. Crane seems competent, I trust his professional ability and opinion. He spent a majority of his time typing on the computer and looking at the information on the computer, which I understand, but I would have liked a little more direct face-to-face interaction. I realize the options are limited regarding treatment, but this is new to me. A little more personable approach would have been appreciated.

Oct 22, 2023

This was my 4th visit with Dr Crane. I must say my impression of him improved each time I saw him. I appreciate his expertise. He remembered a personal event I had shared with him previously unrelated to my health. That made me feel like he saw me as person, not a patient with hearing loss.

Oct 12, 2023

Highly recommend Dr Crane. Very caring and answered my questions in terms I could understand. Never felt rushed I cant say enough how highly I regard Dr Crane and his staff. I felt he really cares about his patients. I trust him

Oct 12, 2023

Dr Crane is gifted and skilled. He is the first person to connect migraines to my dizziness problems out of all medical appts

Oct 05, 2023

Bedside manner less than desired

Sep 11, 2023

Overall discussion was very good, no discussion of treatment was done due to the need for more information about my condition, treatment to be discussed at next visit

Aug 20, 2023

Dr Crane was phenomenal. Best Doctor we have seen regarding my situation. Spot on and very relatable.

Aug 20, 2023

Dr Crane listens carefully and is very knowledgable

Aug 13, 2023

Dr Bauer, my audiologist , immediately put me at ease and was so kind and encouraging! She went over results and explained that Dr Crane would cover my opinions when I met with him. (I saw her before lunch , broke for lunch and headed back for Dr Crane.). Dr Crane was very prompt, and patient with mine, and my husbands questions. We were quite impressed with the entire experience.

Aug 03, 2023

Dr Crane went above and beyond by contacting the audiologist to solve a problem with my cochlear processor

Aug 02, 2023

Overall this was a very positive experience.

Jul 30, 2023

Dr. Crane was very thorough, professional and courteous. He listened to and answered all my questions.

Jun 24, 2023

Dr. Crane is a very skilled surgeon, but he doesn't offer information unless you ask a question. So you have to know what to ask.

Apr 20, 2023

MD seemed hurried and distracted - [...] his attention was at the computer as a health care professional I am sensitive to this.

Mar 27, 2023

My experience with UR Medicine continues to be excellent!

Mar 23, 2023

I just think he might have spent a little more time examining my ear.

Mar 23, 2023

Provider bedside manner could be improved. Better eye contact and other body language to demonstrate more care and attentiveness while patient is speaking.

Feb 16, 2023

I had high expectations for this visit with Dr. Crane who was highly recommended. He barely asked me any questions about myself and my condition. It was as if he had already decided how to "treat" my problem before trying to troubleshoot or identify root causes. He treated my disease, he did not treat ME or my own personal symptoms or issues. He even told me to not bother with completing all of the paperwork that the receptionist had given me to fill out, as I was only half way through completing when he came into the room. That is how little he cared about my personal symptoms. Highly disappointed with this office visit and Dr. Crane's general attitude toward me, his apathy and his lack of being willing to explore possibilities to help me. I left feeling defeated and extremely disappointed. I will never ever be back to this office.

Feb 12, 2023

[...] The doctor was reassuring that there was no concern and no need for care based on old tests done by my previous specialist, even though my previous specialist had suggested I see him to check about this new symptom.

Jan 31, 2023

Appointment was for a future medical procedure. Which was discussed in depth. I arrived with a current medical problem that I was being treated for that he diagnosed as being unrelated to my future procedure. He explained what he thought my current condition was caused by and proceeded to treat my current condition. I am so grateful he relieved the severity of my discomfort. Very thankful he took it upon himself to come to my aid outside of my scheduled consultation. What a great Doctor!

Jan 28, 2023

Dr. Crane is very knowledgeable and has a good reputation in the industry. He is friendly but not overly communicative. He could have shared more information, because sometimes the patient doesn't know important questions to ask.

Jan 25, 2023

Dr. Crane and his resident Dr. Bacak were both very kind and very thorough. [...] it would be helpful if there had been an opportunity to forward relevant medical information prior to the visit. The vertigo issue has not resolved but I will look forward to the follow up to discuss further. Thanks :)

Dec 22, 2022

He was very nonchalant about the information he gave concerning my CT Scan. No details or explanation of the terms shown on the CT report. [...]

Dec 18, 2022

My provider ended up being the resident and he was amazing!!! Thank you! Interesting and down to earth.

Dec 08, 2022

The Provider seemed almost indifferent to my visit? "Why are you here?" Reviewed my hearing test results but provided no assessment. Didn't speak at all to future path. Hardly spoke at all. Only gave short answers to my questions instead of expressing any interest in my concerns or initiating further discussion. Seemed to be glad when the visit was over, almost like he had somewhere else to be. Very discouraging.

Dec 04, 2022

Dr. Crane was very professional and explained my problem and possible solutions in a manner that I could understand.

Nov 11, 2022

I love Dr.Crane I do recommend him to my friends and a couple of those friends have used him as there ENT .

Sep 27, 2022

Odd MD in my opinion...do not plan to return. Not very good bedside manner.

Sep 22, 2022

I was disappointed with this visit. The physician informed me that there is no data on the cause of my condition, and therefore no treatment unless it gets worse. There wasn't more information offered, and twice now the intake nurse forgot to give me an informational pamphlet she said she'd give. I came from another city to see this physician; I was expecting more. I left feeling frustrated and let down.

Sep 15, 2022

Poor bed side manner! Didn't feel cared for or valued as a patient. I left the office still with questions

Aug 02, 2022

[...] Keep in mind that I have only seen Dr. Crane twice, both instances being a year and a half apart from each other. I had a similar impression from the first appointment I had with him in early 2021, but I wanted to try having him a second time to see If that Impressions weren't just the product of a one-off bad day for this provider. My first impressions were confirmed, and so next time I visit I will be scheduling with a different physician. I will describe the second most recent visit since it encapsulates the problems I saw in both visits well: My visit with Dr. Crane felt extremely rushed. His body language throughout the visit was probably the most unwelcoming I've ever encountered among medical staff before. It's hard to put it to words and I wish I could give a clearer description of what I saw. I know well that the system puts doctors at a disadvantage when they are forced to stare at their computer screen while talking to the patient, but the unwelcome sense I got went beyond even that. After telling him my concerns, he described a little bit of his thought process concerning exactly ONE of the points I brought up, then suggested prescription medication as a solution to that one concern, and asked If I wanted to pursue that. After I declined, he then proceeded to log out of the medical chart and hand me a piece of paper as he stood up to leave. It was then I had to jump in with more direct questions to ensure that I had at least some feedback about all my other concerns... He sat back down, and only then I was able to get any comment about what other issues I brought up. I am very glad I advocated for myself in that moment, because as it turns out he typed In a whole new disorder of some sort Into my chart without informing me that he did so - said disorder being the thing he *thought* I might of had and offered the prescription medication for previously. Not knowing the consequences of having a whole new disorder on my chart (he also admitted to not knowing the consequences), based off of what appeared to be a best guess from one or two sentences I said about my health, I asked him to remove It. In terms of the other concerns I tried to tell him the first time and pressed again on the second time, he admitted that he had no clue what one of them could mean. Which I am completely fine with because medicine isn't some magical cure and doctors don't know all there Is to know of the human body - I just wish he had said so at first instead of communicating absolutely nothing about that concern. When he did answer, I felt that he did a good job of being clear, but the answers were very brief. I felt the need to ask more questions to get more information out of him since I can't read minds. Overall, it felt like I communicated all the things about my ENT that I was concerned about since the last visit, but he only chose to respond to one of those points and disregard the rest. I was getting the sense that I was wasting him time while the work day was ending in the next hour. Which definitely sucked because I waited weeks/months for this appointment only to have the opportunity potentially taken away because the doctor wanted to get rid of me as quickly as possible. I am very glad I had my questions prepared and written down, and that I stood up for myself, otherwise that opportunity to see a medical professional about the issues I had really would have gone entirely to waste and I would have waited months for nothing. [...] My appointment was scheduled for 4:15pm, and I was waiting in the check-out line at 4:10pm. I was able to start the appointment with him early, nonetheless, I have a suspicion (that might be totally wrong) that this highlights a bit of how extreme the rush was.

Jul 28, 2022

Dr was good and knowledgeable, but I felt like I had to really prompt him to get information and answers.

Jul 22, 2022

I felt my concerns were minimalized in Dr's eyes. I seldom go to Dr so when I do it is because I know something is wrong.

Jul 20, 2022

I would never stop seeing Dr. Crane. He is a very good ENT. Have recommended him to friends/family.

Jul 19, 2022

He talked more to my husband than myself when I'm the one he should have been explaining to. He spoke on my deaf side so I heard none of what he explained and my husband couldn't reiterate anything because he is [...] not a Healthcare worker unlike myself, which dr crane didn't know but still. I'm the patient regardless of my knowledge I should have been the one he explained everything to from start to finish. I do know a little but not everything and that was frustrating especially because Dr crane didn't seem confident which lowered my confidence in any further procedures

Jun 24, 2022

Dr. Crane did not seem to take what brought me to his office seriously. He came in laughing and seemed uninterested in what I had to say, asked few,if any questions, and spent only between 5 to 10 minutes with me( a new patient). I was hoping for some insight/information about a condition I've been experiencing (in addition to some hearing loss) - did NOT happen.

Jun 11, 2022

Didn't knock before he came in. Not personable. Asked why I was there. Did not address the tinitus.Took the wax out of my ears. All done. Bye bye. About a 5 minute visit. I'm a new patient & felt very slighted. It seemed he had better things to do. Never again. I'll find another Doctor.

May 19, 2022

[...] seems like he had already made up his mind before our first meeting

May 07, 2022

Dr Crane listened to my issues. Due to my hearing issue (and his mask), it was very difficult to understand what he was saying to me. I wanted to hear more about his impression of my hearing test results, but his comments were limited. I take responsibility for not asking him more questions.

Mar 31, 2022

Dr Crane appeared to be zoning out when I was explaining symptoms to him. I stopped speaking because he appeared to not hear what I was saying. He was good about telling me the options for treatment when my symptoms begin again. As he described, Meniere's symptoms are individual and do not follow a prescriptive list. He just didn't seem to feign interest when he found out that I knew that it was Meniere's and he could not really do anything to help me during this visit.

Mar 28, 2022

The best! Dr Crane answered all of my questions, plus some I hadn't even thought of!!

Mar 22, 2022

Dr. Crane is the first ear doctor I felt has listened to me.

Feb 17, 2022

He was excellent!

Feb 08, 2022