At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.8

Likelihood of recommending this care provider to others

4.8

Explanations the care provider gave you about your problem or condition

4.8

Care provider's efforts to include you in decisions about your care

4.9

Concern the care provider showed for your questions or worries

4.9

Patient Comments

5.0

NP Daly is an excellent care provider. I'm lucky to have her as PCP

Sep 12, 2025

5.0

I had an excellent experience and felt very heard. The NP was so thorough and kind.

Sep 08, 2025

5.0

Always makes sure I fully understand treatment and answers all my questions

Aug 09, 2025

5.0

I saw the nurse practitioner Rachael Daly and she was very thorough and understanding and helpful

Jul 30, 2025

5.0

The Nurse Practitioner I believe her name is Rachael Daly was Very thorough, professional, caring and kind. She answered all of my questions and concerns In the office and even after I had left the office through MyChart. A Really Good and Caring Person.

Jul 29, 2025

5.0

Rachael Daly is the best most thorough and compassionate primary health care provider I've ever had. She knows my health anxieties and how well I care for my physical and mental health, so I feel this is a real professional partnership and as I age I'm thankful for Rachael's easy access and excellent training and medical experience. Rachael is like an MD to me.

Jul 20, 2025

5.0

PA was excellent, thank you

Jul 14, 2025

5.0

Rachael Daly, NP, is superior! One of the best, kindest, knowledgeable, effective, and top primary medical providers [...]. I've seen Rachael for several years and her correct diagnosis and thorough plan for my treatment is exceptional. I know I'm in good hands with Rachael who seems to me to be more on top of medicine and personal treatment for her patients than MD's I've had in the past. She is wonderfully compassionate and positive and she allays my health anxiety. I love that Rachael is so upbeat and understanding to me as a senior widow alone. I feel she knows how committed I am about maximizing my health and we just click. I'm 73 with no major health issues, but as I age, I fully trust Rachael for my geriatric health needs.

Jun 14, 2025

5.0

You can tell she read up on my history and about my last visit with concern about .y son's deployment [...]. She listened.

Jun 07, 2025

5.0

R. Daly NP was friendly and helpful, she really listen to me and made my concerns important

Jun 07, 2025

5.0

Very thorough

Jun 06, 2025

5.0

I felt listened to

Jun 02, 2025

5.0

I always feel like I'm the most important person in the practice. The degree of service and caring for all my concerns is amazing.

May 10, 2025

5.0

I want my partner to switch to this practice because he would benefit from Rachael Daly as his Primary Care Physician. She is an excellent medical professional and I hope to always be her patient.

Apr 29, 2025

5.0

I was seen by Rachael Daly NP. She was very caring and professional. We discussed my symptoms and in addition did some testing to rule out other causes. I was to leave for vacation in two days so she called in a prescription right away and began my treatment then she followed up with messages regarding the results of the tests that she had performed.

Apr 20, 2025

5.0

Best provider I have had

Mar 27, 2025