At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

During this visit, did this provider spend enough time with you?

4.9

During this visit, did this provider show respect for what you had to say?

4.9

During this visit did this provider give you easy to understand information about these health questions or concerns?

4.9

During this visit, did this provider listen carefully to you?

4.9

During this visit, did this provider explain things in a way that was easy to understand?

4.9

Patient Comments

I asked if I would receive a printed copy and she said yes but it said NOTHING. I usually take notes but didn't!

Sep 28, 2024

I was very informed on my options

Sep 23, 2024

I like Lisa Gardner cus she is very thorough & she is a great PA of Dr Mirabelli.

Sep 21, 2024

We discussed in depth the options and risks vs benefits. What would need to happen after. What has led me there at that point.

Sep 08, 2024

Positive

Aug 22, 2024

Ms. Gardener always goes over this procedure every time.

Aug 18, 2024

I've seen Lisa Gardner once in the past as well as this most recent appointment and she has been very helpful both times. She listened, offered options and explanations about my problem. I feel confident that my issues will be heard and addressed when I see Lisa.

Aug 16, 2024

Lisa Gardner is, in my opinion, an excellent provider. She is always up-to-date on my treatment history and is very patient when discussing treatment options. Also, I believe Ms. Gardner could give a cortisone injection to a sleeping patient without waking them as she is that skillful!

Aug 11, 2024

A very positive experience.

Aug 08, 2024

Lisa Gardner is Professional, yet Genuinly, Very Caring & Very Skilled. Her and Barb, & her team is why l go thete!

Jul 22, 2024

5.0

Lisa answered all my questions and gave me. Insight, to what the drugs are doing.And possible side effects very minimal

Jun 27, 2024

5.0

LISA GARDNER IS AWESOME!BOTH PERSONABLE AND KNOWLEDGEABLE.

Jun 25, 2024

5.0

Very impressed with the PA, friendly, caring, knowledgeable, and welcoming,

May 06, 2024

5.0

I would definitely refer to Lisa. She takes her time, knowledgeable shows care and concern for my treatment. Listens to my concerns and addresses them. Lisa is a very compassionate and caring PA/person. Always very friendly. Explained my knee condition so I could understand and the next suggested treatment.

May 05, 2024

5.0

I have been cared for by Lisa Gardener about 7 years now and have always received the best of care.

Apr 28, 2024

5.0

Good

Apr 26, 2024

5.0

Good job for all patient care.

Apr 17, 2024