At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

During this visit, did this provider spend enough time with you?

4.8

During this visit, did this provider show respect for what you had to say?

4.8

During this visit, did this provider give you easy to understand information about these health questions or concerns?

4.8

During this visit, did this provider listen carefully to you?

4.8

During this visit, did this provider explain things in a way that was easy to understand?

4.9

Patient Comments

The PA that I had visit with was very pleasant,helpful,understanding and she took time to explain everything

Mar 30, 2024

I really like the N.P.

Feb 16, 2024

Very friendly and informational.

Jan 06, 2024

5.0

Heather is an exceptional PA. She listens to all my concerns and is VERY proactive in finding solutions. I never say this about a doctor/PA but I look forward to our visits. Never let her go

Oct 25, 2023

5.0

Heather Allerton is wonderful. Very knowledgeable & professional.

Oct 06, 2023

I have seen Heather for many, many years and she is the best. Puts you at total ease and makes sure to explain things.

Sep 29, 2023

5.0

Highland Hospital continues to be my "go too" place for medical treatment

Jun 10, 2023

5.0

Heather was very friendly and was happy to answer any questions I had

May 27, 2023

4.6

Would not recommend the surgeon - staff was OK.

May 02, 2023

3.0

PA spent more time looking at her monitor and speaking to me without turning to face me. When I asked a specific question, she was dismissive about my concerns.

Apr 20, 2023

Heather was kind and caring throughout our conversation. She answered all my concerns and questions with care and reassurance.

Apr 15, 2023

Great care and service by medical team. Thank you

Apr 15, 2023

5.0

I left the appointment feeling very confident of my medical situation.

Mar 28, 2023

I live in Maryland & had this medical emergency while on a visit. I was very pleased & impressed with my care

Mar 26, 2023

5.0

I really appreciate the care that Heather provides. I feel comfortable under her care.

Mar 18, 2023

Very good overall

Dec 20, 2022

1.0

She was horrible I have no idea how she actually works with the public. I've never had a ruder doctor in my life

Nov 10, 2022

5.0

I have been seeing Heather for many years now. She is always professional and kind. She is terrific asset to the bariatric program.

Nov 07, 2022

5.0

I would actually give Heather an excellent' rating for all of the above questions.

Oct 24, 2022

Answered all my questions and addressed my concerns clearly.

Oct 20, 2022

4.2

She went above and beyond and checked on me the next day too.

Oct 13, 2022

Heather provided the information and answers I needed post-op.

Oct 11, 2022

PA, was very caring and engaging

Oct 06, 2022

2.6

I'm not sure if she was having a bad or if it was because it was a Saturday. She seemed standoffs. [...]

Sep 30, 2022

I had no questions or concerns, or decisions to make.

Aug 18, 2022

5.0

Heather is an excellent practioner. Friendly, knowledgeable and innovative.

May 10, 2022

Heather was very informative, was a good listener, shared her knowledge of my recovery results after surgery and how to proceed for the remainder of my recovery. She also followed through promptly with an answer to a question I asked. I was Impressed.

Apr 20, 2022

1.8

[...] Visit was very rushed, etc. The whole experience was overwhelming.

Apr 15, 2022

5.0

Knowledgeable and friendly

Apr 02, 2022

Good

Feb 23, 2022

Detailed answers to Surgery performed! Professional yet comforting

Feb 21, 2022

5.0

I have been working with Heather for many years. She is an excellent health care provider and truly understands long term health issues of gastric bypass patients.

Feb 20, 2022

Very good to me

Feb 16, 2022

PA [Heather Allerton] was very knowledgeable, helpful, and answered all my questions

Feb 11, 2022