At University of Rochester Medicine, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URochester Medicine partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.8

Likelihood of recommending this care provider to others

4.7

Explanations the care provider gave you about your problem or condition

4.8

Care provider's efforts to include you in decisions about your care

4.8

Concern the care provider showed for your questions or worries

4.7

Patient Comments

5.0

Kim has been tremendous from day one. She shows compassion & patients for my daughter.

Feb 05, 2026

5.0

Kim Ingraham, PA was great

Feb 05, 2026

5.0

Kim and Nick were both very attentive to [...] and his injury. Despite his pain he really enjoyed his experience at South Pointe.

Jan 22, 2026

5.0

Great provider and great explanation of my sons symptoms and eased my concerns for him

Dec 07, 2025

5.0

Kim is always great, answers all questions makes sure I'm understanding of plans. Friendly. Easy going with my son.

Sep 17, 2025

5.0

Kim was able to fit our son in for a same day appointment despite a very busy clinic schedule. She truly went above and beyond. Thanks Kim!!

Sep 07, 2025

2.4

The visit with the PA felt rushed and dismissive. She did not seem concerned about the concerns that we had, and explanations of [...] symptoms were not very clear

Jul 29, 2025

5.0

Kim was an amazing PA. She was super efficient and never left us waiting more than a few minutes (after x-rays, coming in, etc)

Dec 22, 2024

5.0

I have anxiety and I had none with the way everyone explained and cared for my daughter

Oct 07, 2024

5.0

Love My provider!! My daughter has been with her since she was 3, she's 9 now.

Oct 06, 2024

5.0

Very well informed and kind

Aug 15, 2024

5.0

Kim was very helpful and developed an excellent plan of care.

Jul 21, 2024

2.2

Was rushed and not a good listener quite distracted

May 22, 2024

5.0

Will definitely recommend this provider

May 03, 2024