At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

During this visit, did this provider spend enough time with you?

5.0

During this visit, did this provider show respect for what you had to say?

5.0

During this visit did this provider give you easy to understand information about these health questions or concerns?

4.9

During this visit, did this provider listen carefully to you?

5.0

During this visit, did this provider explain things in a way that was easy to understand?

4.9

Patient Comments

I had never seen this NP before, but she had read my chart and spoken to the nurse assistant so was well prepared to care for me.

Sep 23, 2024

I was not able to see my regular PCP however Dr Sousou was very helpful, supportive and thorough

Sep 14, 2024

Thank you promo and personal

Aug 25, 2024

Kristyn Sousou NP was excellent

Aug 09, 2024

5.0

I suggested a home visit might be valuable to add to understanding me. And she did it! We both thought it was worthwhile and a good background experience.

Jul 14, 2024

5.0

Kristyn went above and beyond anything I would have expected.

May 01, 2024