At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.9

Likelihood of recommending this care provider to others

4.9

Explanations the care provider gave you about your problem or condition

4.9

Care provider's efforts to include you in decisions about your care

4.9

Concern the care provider showed for your questions or worries

4.9

Patient Comments

5.0

Great

Sep 06, 2025

5.0

Very friendly and I was appreciative of the communication during the testing. They took great care of me making sure I was comfortable.

Aug 08, 2025

5.0

My PA Mrs. Fitch was absolutely amazing. We talked about many options and she told me the pros and cons to each option and allowed me to make the decision.

Jul 25, 2025

5.0

Kim is awesome! She explained everything to me and thankfully she directed me back to my PCP for blood work as she was concerned about the swelling in my knees. She explained the X-rays to me. I did however find out through the blood tests that I in fact have Lyme Disease. She sent me in the best direction and am on antibiotics. Thank you Kim!!

Jun 13, 2025

5.0

Kim Fitch..total professional!!! Showed care and concern and provided a wealth of information. Couldnt ask for better

Jun 07, 2025

5.0

This was a better experience than I expected. She was so kind and caring. She explained everything so well

Apr 27, 2025

5.0

Provider listened and heard concerns that were realted

Mar 14, 2025

5.0

PA Kim Fitch is always wonderful. Her expertise and care really helped me to understand what is going on with my knee, and how we can love forward to best support quality healing. I feel very supported during this time. Thank you, Kim.

Feb 27, 2025

5.0

Personable and caring. Answered all my questions.

Feb 14, 2025

5.0

Completely satisfied

Jan 26, 2025

5.0

She was professional and empathic.

Dec 29, 2024

5.0

PA Kimberly Fitch has been very helpful throughout my surgery/recovery. She is great, both in person and in responding online. Very thorough and knowledegable.

Dec 16, 2024

5.0

Kim Fitch is the best. She is so caring and knowledgeable and does a great job of providing information in terms someone not In the medical field can understand.

Dec 06, 2024

5.0

Kimberly Fitch, PA thoroughly explained what was done during my surgery while going through the pictures taken during the procedure.

Nov 10, 2024

5.0

Very nice very professional and caring explaining everything

Nov 02, 2024

5.0

PA was wonderful

Sep 22, 2024

5.0

Problem was solved with this visit and I would highly recommend the PA

Aug 24, 2024

5.0

Kim is a always great :-)

Aug 10, 2024

5.0

Provider was patient and kind

Jul 27, 2024

5.0

I am so grateful for Kim Fitch and Dr. Maloney. Kim has helped guide me through a lot of issues with both of my shoulders. When I see Kim she explains everything to me clearly, and makes it easy for me to understand. Very glad I found her.

Jul 22, 2024

5.0

Kim explained the risk and reward of what she could do to my shoulder

Jul 04, 2024

5.0

I typically see Meghan for ortho needs. For this particular visit I saw Kim. Even though this was my first, maybe second time seeing Kim, she was so kind and understanding. Her bedside manner was an A+. Since my visit, I sent her a my chart question which she answered almost immediately! Kim really is an example of of healthcare done right!

Jun 10, 2024

2.2

[...] She was certainly polite and professional however she appeared to be listening but seemed to discount my thoughts and never documented them.

Jun 10, 2024