At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

During this visit, did this provider spend enough time with you?

4.9

During this visit, did this provider show respect for what you had to say?

5.0

During this visit did this provider give you easy to understand information about these health questions or concerns?

4.9

During this visit, did this provider listen carefully to you?

4.9

During this visit, did this provider explain things in a way that was easy to understand?

4.9

Patient Comments

PA was wonderful

Sep 22, 2024

Problem was solved with this visit and I would highly recommend the PA

Aug 24, 2024

Kim is a always great :-)

Aug 10, 2024

Provider was patient and kind

Jul 27, 2024

I am so grateful for Kim Fitch and Dr. Maloney. Kim has helped guide me through a lot of issues with both of my shoulders. When I see Kim she explains everything to me clearly, and makes it easy for me to understand. Very glad I found her.

Jul 22, 2024

5.0

Kim explained the risk and reward of what she could do to my shoulder

Jul 04, 2024

5.0

I typically see Meghan for ortho needs. For this particular visit I saw Kim. Even though this was my first, maybe second time seeing Kim, she was so kind and understanding. Her bedside manner was an A+. Since my visit, I sent her a my chart question which she answered almost immediately! Kim really is an example of of healthcare done right!

Jun 10, 2024

2.2

[...] She was certainly polite and professional however she appeared to be listening but seemed to discount my thoughts and never documented them.

Jun 10, 2024