At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.5

Likelihood of recommending this care provider to others

4.5

Explanations the care provider gave you about your problem or condition

4.5

Care provider's efforts to include you in decisions about your care

4.6

Concern the care provider showed for your questions or worries

4.6

Patient Comments

3.6

My prior PCP left the practice over 2 years ago. I have yet to hear a replacement PCP has joined the practice. The current assigned NP has performed her tasks in an acceptable manner. [...]

Aug 21, 2025

5.0

Bethany Miller was kind, courteous and really listened to my concerns. She has an excellent friendly and approachable manner and I will highly recommend her to my friends and family.

Aug 21, 2025

5.0

I appreciate the extra attention to my health issues.

Jul 22, 2025

5.0

Very informative and considerate.

May 28, 2025

4.6

Good

May 09, 2025

5.0

Wonderful. Nurse practioner was amazing

Apr 01, 2025

5.0

Good

Mar 28, 2025

5.0

I felt very taken care of

Mar 26, 2025

5.0

Felt like she was really present, made sure to face me and talk to me about my health and not just look at the computer, made me feel really good about my health and my to dos going forward

Feb 22, 2025

3.6

The PA seemed to care about my health and what to do for me.

Feb 21, 2025

5.0

I saw an NP, Beth and she was kind, listened to my concerns and included me in the discussion about treatment.

Jan 14, 2025

4.6

All good here...

Jan 13, 2025

3.8

The reason that I was there that day was very serious. I would have felt more confident in the situation with a doctor. But the NP did well.

Dec 18, 2024

5.0

Terrific!

Dec 14, 2024

5.0

Bethany Miller also incredibly kind, helpful and professional. I'd prefer to see her each visit.

Nov 27, 2024

5.0

Care provider appeared to be very attentive and caring.

Nov 23, 2024

5.0

This is my new physician (Dr. Miller). She is wonderful, knowledgeable and compassionate.

Oct 07, 2024

2.0

That was the worst experience ive had at an annual physical. She barely covered anything. Didnt ask many questions. It was like our time was up.

Jul 25, 2024

5.0

Excellent NP

Jul 13, 2024

1.0

I felt she didn't like me.

Apr 14, 2024

5.0

Yeah they do ask you about a treatment and what is the problem for the pain

Mar 23, 2024

3.0

I had a sore throat and congestion in nose/face, and she didnt look in my ears or nose. [...]

Oct 11, 2023