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About Me
I then advanced to attend a Nurse Practitioner program at Community General Hospital in Syracuse. Upon graduating in 2000, I worked m...
I then advanced to attend a Nurse Practitioner program at Community General Hospital in Syracuse. Upon graduating in 2000, I worked mostly in general surgery, and became qualified as a RNFA.
As a Nurse Practitioner, I have also worked in Urology, Orthopedics, Hospital Medicine. I joined an Otolaryngology practice in Geneva, in December 2014. This practice also evaluates and treats sleep disorders, such as sleep apnea, and evaluates and treats allergies and immunotherapy.
Our Geneva ENT office joined the URMC team 8/1/2015.
Credentials
Education
RNFA | University of Rochester School of Nursing. 2001
MS | SUNY Upstate Medical University College of Medicine. 2000
Ratings & Comments
At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.
Ratings
Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)
Likelihood of recommending this care provider to others
Explanations the care provider gave you about your problem or condition
Care provider's efforts to include you in decisions about your care
Concern the care provider showed for your questions or worries
Patient Comments
Jackie Karlsen is an excellent provider. Very reliable and kind. Shares information in a very relatable way.
Sep 12, 2025
Excellent care
Sep 05, 2025
It was more of a conversation than a sterile diagnosis.
Aug 26, 2025
Good experience.
Aug 16, 2025
Excellent and professional
Aug 15, 2025
Jackie is very friendly and kind every time I see her.
Aug 02, 2025
Jackie Karlsen was excellent
Jul 16, 2025
Jackie was very reassuring and thorough...obviously an intelligent and caring person!
Jul 13, 2025
Always excellent care
Jul 11, 2025
Listened to my concerns regarding CPAP mask
Jun 20, 2025
Jackie Karlsen was excellent.
Jun 11, 2025
Doc is good but doesn't seem engaged [...].
Jun 05, 2025
She helped me with the difficulty I'm having with the medical equipment company. That was my biggest problem.
Apr 28, 2025
Excellent care
Apr 04, 2025
She was very understanding and willing to answer my questions
Mar 28, 2025
Jacqueline Karlsen is excellent in every aspect of her profession. I trust her completely
Mar 08, 2025
Provider thoroughly explained the problem, what she would do and follow up options, if desired
Feb 24, 2025
As always a very positive experience with this provider..
Feb 07, 2025
The provider took time to answer ALL my questions. [...] ALL my questions were answered
Feb 07, 2025
Jackie is always a very compassionate kind. Person explains why I'm there. What's going on? Listen to the suggestions that I make in any situations or problems that I might have and tries to help me through that her attitude and demeanor make it so much easier for me to come in for the appointments
Jan 16, 2025
The best! Always pleasant and friendly, listens to my questions and answers thoroughly. Highly recommended. Zero reservations.
Dec 25, 2024
Would definitely recommend this office to everybody I care about!
Dec 21, 2024
She's fantastic
Dec 07, 2024
Excellent
Aug 30, 2024
My qustions.and any concerns were thoroughly examined and explained.
Aug 17, 2024
Doctor was great explaining and reassuring everything
Aug 01, 2024
Jackie Karlsen is a great asset to your office. Wish my primary Doctor's Office had her or someone as good as her.
Jul 31, 2024
Jackie was extremely helpful
Jul 29, 2024
Everything was satisfactory to me if not I'd be first to say so
Jul 25, 2024
Jaquie Karlsen was knowledgeable and compassionate
Jul 24, 2024
Wonderful
Aug 18, 2023
Good..........left with knowledge of test results and all my outstanding questions were answered.
Apr 26, 2023
Jackie is so great! She is very kind and she cares about her patients. She is very helpful too!
Mar 31, 2023
I would definitely recommend this provider to others.
Mar 31, 2023
Gave me many pieces of information regarding the pros and cons of various treatments.
Mar 24, 2023
She is great
Feb 15, 2023
This provider is excellent. I highly recommend her.
Jan 17, 2023
She's on top of this ongoing saga!
Dec 10, 2022
Awesome
Nov 20, 2022
Care provider is excellent in all aspects of care, communication, and so on.
Nov 05, 2022
There are some technical aspects to my sleep treatment plan that are obtuse. Any lack of understanding comes from my inability to catch on and not from the performance of the provider.
Oct 23, 2022
Excellent patient care
Oct 14, 2022
Jackie has been taking care of me for several years. I have always been pleased with the care I receive.
Sep 22, 2022
Good experience
Sep 14, 2022
Great experience
Aug 19, 2022
I WAS PLEASED WITH EVERY ASPECT OF THE VISIT.
Aug 15, 2022
Good - corrected a problem in my ear.
Aug 04, 2022
10/10!
Jul 07, 2022
Excellent care provider
Jun 15, 2022
Good
Mar 30, 2022
She was the first person to take the time to listen to me and what I was going through. I've seen a lot of doctors for what I've been going through with dizziness. This time I feel confident that something will be done other than passing me on to the next doctor's office.
Feb 09, 2022