At University of Rochester Medicine, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URochester Medicine partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.6

Likelihood of recommending this care provider to others

4.5

Explanations the care provider gave you about your problem or condition

4.6

Care provider's efforts to include you in decisions about your care

4.6

Concern the care provider showed for your questions or worries

4.6

Patient Comments

2.2

The NP seemed disinterested in me. Rushed through the questions [...].

May 13, 2026

1.8

I believe The woman I saw was a PA. She was not friendly, was rude and condescending. (An example) She asked me about a procedure I supposedly had done over ten years ago. I told her I could not remember from ten years ago. She responded with, why not, I can remember things from ten years ago. That was just one of a few Snide remarks she made. She also made me feel pressured and uncomfortable. So I told her so, after that she did not want to speak to me and more or less ended the visit.

May 09, 2026

5.0

All very well

Apr 08, 2026

2.4

Would not recommend

Mar 21, 2026

5.0

Ms Shawna Hyland was great. Overcome ant type of nervous issues. She put me at ease

Feb 21, 2026

2.4

[...] She used the technical terminology instead of language the patient could understand. [...].

Jan 19, 2026

5.0

Shawna really listened to what I was saying and tried to figure out what was causing my pain

Dec 22, 2025

5.0

Was apprehensive at first but she calmed me down

Dec 11, 2025

5.0

Shawna and staff super

Nov 27, 2025

5.0

Shawna Hyland has always provided great service and listened to any of my concerns.

Jul 20, 2025

3.6

During previous appointments I have felt like she talked at me not with me. This time was a little better and I felt a bit more included in the discussion

Apr 13, 2025

5.0

Shawna was extremely good. She was very good at going through all the information on my problem making recommendations. She listened to me and we agreed on a course of action. The subject is makes me very anxious and she was very compassionate and understanding. I would give her a recommendation to others

Aug 10, 2024

3.6

I find her to be short and cold.

Mar 30, 2024