At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.7

Likelihood of recommending this care provider to others

4.7

Explanations the care provider gave you about your problem or condition

4.7

Care provider's efforts to include you in decisions about your care

4.8

Concern the care provider showed for your questions or worries

4.8

Patient Comments

5.0

I know that I'm receiving the best care possible.

Sep 13, 2025

5.0

It was a positive experience upTo this point . Have a friend that's been to the same urology dept and said the same thing , how good everyone was

Aug 23, 2025

5.0

I seen a NP Erin Ruggieri, she was absolutely great. She eased my anxiety

Jul 21, 2025

5.0

Great

Jul 12, 2025

5.0

Shows compassion and caring.

Jun 29, 2025

5.0

Perfect

Jun 27, 2025

5.0

Very informative and kind.

May 18, 2025

5.0

Excellent as a person who showed interest in my question

May 16, 2025

4.0

Good

Mar 30, 2025

5.0

Erin was wonderful

Mar 04, 2025

5.0

NP Ruggieri is better than I could ever have imagined. She immediately set my mind at ease with her calm demeanor. And she probably saved my life by thoroughly following your procedures to discover a serious kidney stone problem.

Dec 16, 2024

5.0

Erin gave me the number to the kidney stone hotline, I'm equipped with meds in the event something happens.

Nov 24, 2024

5.0

Always taken care of properly

Oct 28, 2024

3.4

Only after assertive insistence was I able to speak with the NP about my treatment This should have been automatic with my situation

Oct 27, 2024

5.0

NP Ruggieri was superb. She listens, thinks and then addresses the issues.

Oct 24, 2024

5.0

I really appreciate that Erin Ruggieri PA listened to my questions and thoughts about my treatment. She helped/guided me to decide rather than dictating.

Oct 22, 2024

5.0

I felt respected and was allowed to voice any question or concern. I was made to feel very comfortable

Oct 16, 2024

5.0

Good

Oct 13, 2024

5.0

She was great. Very informative on what my needs are.

Oct 05, 2024

1.4

The NP listened to concerns the one initial visit, although It felt rushed. [...]

Sep 10, 2024

5.0

The nurse practitioner Erin was great! She was professional yet compassionate, gave super explanations and was very patient with my questions. She took her time and didn't seem rushed.

Sep 07, 2024

4.2

I felt that she spoke more directly to my daughter who accompanied me with eye contact and words. Yes I am 69 however I am not impaired mentally or physically.

Jul 14, 2024

5.0

Very professional in every way

Jun 20, 2024

5.0

Provider was outstanding. I had a fall experience. Some urinary changes. Provider quickly grasped my concerns about other issues in urinary system might have been effected also! I am impressed!!!! She ordered ultra sound to make sure changes have not happened. That is true intervention/prevention following body fall.

Jun 07, 2024

5.0

This nurse practitioner is very experienced and knowledgeable. She discovered a serious problem that needed attention. This problem had almost no symptoms that would point to my problem. She also fixed the relatively minor problem that was the original complaint by changing a prescription and results were apparent within 24 hours.

Jun 07, 2024

5.0

Excellent experience

May 28, 2024

5.0

Erin was excellent. It was a very thorough appointment. I felt so good about my post OP visit with her.

May 01, 2024