At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.9

Likelihood of recommending this care provider to others

4.9

Explanations the care provider gave you about your problem or condition

4.9

Care provider's efforts to include you in decisions about your care

4.9

Concern the care provider showed for your questions or worries

4.9

Patient Comments

5.0

Sarah Russell was amazing and usual

Dec 20, 2025

5.0

Sarah is an amazing provider! She is incredibly knowledgeable, personable, and an excellent listener. She is able to provide guidance in a non-judgmental, caring, compassionate, and encouraging way. You can tell she really cares about you! Thank you, Sarah, for always providing care of the highest order!

Dec 02, 2025

5.0

Sarah Russell NP is the best health care provider. She is a very caring person!

Nov 27, 2025

5.0

As it turns out, Sarah Russell's true concerns for my current condition led to me going to [...] ER immediately and that was very important. Several issues were diagnosed and I'm am being treated at the hospital currently. For me, these conditions were serious and I owe a great debt of gratitude to Sarah Russell for identifying the seriousness of my condition and acting immediately. I'm now in a recovery phase and feeling much better once the problems were correctly diagnosed. I'm very thankful for the medical team [...] and their concerns for my health.

Oct 18, 2025

5.0

Sarah Russell is fantastic

Oct 12, 2025

5.0

Always very patient

Aug 23, 2025

5.0

Sarah is amazing with our son. We can't imagine going to anyone else.

Jul 27, 2025

5.0

Sarah R. Is simply awesome. She set my mind at ease in regards to thoughts I had about my health.

Jul 20, 2025

5.0

She was comforting to talk with.

Jul 04, 2025

5.0

Sarah Russell is the best

Jun 22, 2025

5.0

Sarah Russell is an excellent nurse practitioner and we appreciate having continuity of care with her.

Jun 17, 2025

5.0

Sarah Russell is the best provider in all of CMG. She listens to any and all concerns with empathy and compassion. She is so friendly, personable, and knowledgeable! We love Sarah!

May 28, 2025

5.0

Sarah Russell is outstanding!

May 22, 2025

5.0

Sarah always makes time for my questions and truly cares and includes me in the treatment of my health

Mar 29, 2025

5.0

I felt very comfortable sharing my issues.

Mar 17, 2025

5.0

Sarah Russell is the most caring and compassionate caregiver I have ever had!

Mar 13, 2025

5.0

Sarah Russell is wonderful

Jan 26, 2025

5.0

Sarah Russell is amazing! She is personable, friendly, knowledgeable, and a great listener. I look forward to my appointments with her because she is just so awesome!

Jan 14, 2025

5.0

Sarah always takes her time and listens to myself as well as my kids and any changes we make together. Great provider!

Dec 03, 2024

5.0

Always a pleasure

Nov 20, 2024

5.0

Sarah Russell is amazing!

Nov 03, 2024

5.0

Sarah Russell ALWAYS provides me with her undivided attention during my appointments. I am grateful she is my provider.

Oct 27, 2024

5.0

Compassionate, professional, knowledgeable, delightful!

Aug 05, 2024

5.0

Sarah Russell is amazing! Funny, real, authentic, helpful & kind.

Mar 19, 2024

5.0

Sarah is as good as they come! I'd recommend her to anyone.

Mar 11, 2024

5.0

Sarah is a wonderful caring provider

Jan 21, 2024

5.0

I had never met Sarah as I usually see Dr. Alling. She was great as is he.

Dec 16, 2023

5.0

Sarah Russell is a very lovely person. She is very warm and friendly and her professionalism is outstanding. I would highly recommend her to anyone, of any age looking for a knowledgeable, caring practitioner

Oct 06, 2023

5.0

Sarah is FANTASTIC. I don't enjoy seeing ANY other provider [...]!!

Aug 30, 2023

5.0

Sarah Russell was wonderful! She spent a lot of time with me and I felt great after my appointment, and will look forward to seeing her next year for my physical! She is great!

Jul 06, 2023

5.0

Sarah is simply the best NP in the practice! She has the best bedside manner! She is friendly, easy to talk to, and really listens to my concerns. I know I can trust her with my health. She is so knowledgeable but is not afraid to ask for help from the MD when she is unsure. I really appreciate her concern for my well-being. I can't say enough great things about Sarah!

Jun 30, 2023

5.0

I have complete trust in Sarah!

Jun 03, 2023

5.0

Sarah Russell is an amazing provider for my daughter! My daughter was diagnosed with Autism at a very young age, and it hasn't been till we started seeing Sarah, that I feel that her overall health (physical, emotional, mental) is being taken care of! Sarah is an asset to our community!

May 26, 2023

5.0

Sarah Russell is wonderful. I'm not the best patient and she is very understanding and diplomatic when we meet. I appreciate her willingness to work with me and put up with my no's.

May 10, 2023

5.0

Have every confidence in Sarah!

May 07, 2023

5.0

Sarah is a light in this world that we do not deserve. [...] I am confident in Sarah which is why I continue to come to this organization [...].

Feb 16, 2023

5.0

Best care provider ever.

Jan 21, 2023