At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.8

Likelihood of recommending this care provider to others

4.8

Explanations the care provider gave you about your problem or condition

4.8

Care provider's efforts to include you in decisions about your care

4.8

Concern the care provider showed for your questions or worries

4.9

Patient Comments

5.0

Spent time to explain my medical problem and subsequent recommendations. Left feeling very confident in what is going to occur.

Aug 21, 2025

5.0

It was an excellent experience.

Jul 12, 2025

5.0

Always have had receptive and good experience with UR [...].

Jul 08, 2025

5.0

Mary Carson is very kind. She is extremely knowledgeable. She explained everything in a way I could understand.

May 03, 2025

5.0

Explained everything in detail

Apr 27, 2025

5.0

She was very thorough and created a team to address my multiple neurological needs.

Apr 26, 2025

5.0

She was so calming to me. Showed compassion. Made sure I understood my up coming procedure. Very helpful.

Mar 16, 2025

5.0

This is the first time I met the PA, Mary, and I really like her. She was thorough and showed that she cared about my treatment.

Mar 12, 2025

5.0

Mary is very personable and easy to talk to. Recalls past conversations and happenings in my life.

Feb 13, 2025

5.0

Everything was explained in a way I could understand it.

Feb 09, 2025

5.0

She took her time to explain things and also helped set me up with another doctor

Jan 17, 2025

5.0

The doctors and staff were great.

Jan 07, 2025

5.0

Mary Carson is wonderful, considerate and very professional in her career. She is great!I am very comfortable being in her care.

Dec 15, 2024

5.0

Very kind. Great explanations. Understanding of my fears, worries

Nov 13, 2024

5.0

Mary Carson was wonderful, you can tell she wants to help her patients feel better. she explained things well, listened and answered all our questions.

Sep 23, 2024

5.0

Great experience.

Sep 23, 2024

5.0

This office is exceptional in it's care

Sep 08, 2024

5.0

Mary is excellent nurse practitioner. Very caring.compatient and thorough explaining my diagnosis and treatment. She had a very calming demeanor having been diagnosed with Brain tumor. Loved her and the staff

Aug 05, 2024

5.0

Very good

Aug 04, 2024

4.4

[...] I actually saw a Nurse Practitioner who answered all my questions. She was great!

Jun 16, 2024

4.5

Good experience [...].

May 25, 2024

5.0

My provider, Mary Carson, N.P. Was excellent.. One of the best ever. She was thorough in her knowledge of my medical history. She asked pertinent questions, gave me informative answers and showed the right amount of concern for my well-being and my understanding of my conditions. It was a distinct pleasure to meet and talk with her. She is exemplary in every way and I hope you share that with her. [...].

Mar 23, 2024

5.0

This provider was excellent. Very professional but also friendly. Wonderful explanation of what is going on.

Feb 15, 2024